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AT&T Error Q5033

9433 Views 57 Replies Latest reply: May 5, 2010 9:10 PM by RL789 RSS
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macwestly77 Level 1 Level 1 (5 points)
Currently Being Moderated
Apr 30, 2010 9:43 PM
Anybody else coming across this error/timeout? I finally found an address I could use to get signed up for 3G but it gave me this error before the process completed. Now when I hit "view account" it thinks for a while and says "AT&T is unable to process your request. We apologize for any inconvenience. Please try again later (Q5033).

It's been a few hours now. Same message every time. Anyone else experience this and have a solution?
MacBookPro, Mac OS X (10.5.4)
  • bowfinger13 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 30, 2010 10:00 PM (in response to macwestly77)
    Yep, I am having this same problem right now. Have been trying for three hours but keep getting the same error message. Would love to know if there is something that can be done, or if I have to wait till morning to try again.
    Mac Pro, Mac OS X (10.6.3)
  • mcale Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 9:05 AM (in response to macwestly77)
    I've been getting the same error for about 3 hours. Hope somebody figures this out!
  • OldPCNotHappyWithiMac Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 10:23 AM (in response to macwestly77)
    Same problem here in Houston. I made it through the sign up process then it shows the same message. I've been trying again for four hours with no luck. Is AT&T overloaded with requests for 3G service now?
    Ipad, Mac OS X (10.5.2)
  • mcale Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 10:27 AM (in response to OldPCNotHappyWithiMac)
    Did any of you with this error need to enter an alternate email address? My sign up failed the first time because it said that the account already existed. I went through the process with another email address and then received that error.
  • OldPCNotHappyWithiMac Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 10:34 AM (in response to mcale)
    No. I received the error message the first time that I tried to sign up for the service. It took all the information and started processing it. Then the error came up. It says to try again later.
    Ipad, Mac OS X (10.5.2)
  • mcale Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 10:57 AM (in response to OldPCNotHappyWithiMac)
    Thanks! I've tried a reset of the network settings and have removed and reinserted the SIM and that didn't help.
  • bowfinger13 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 11:22 AM (in response to macwestly77)
    I called ATT this morning and was on with them for about 40 minutes. Then got transferred to Apple. He told me to restart my computer and restore my iPad to the factory. I'm at work so I haven't been able to try it yet. Anybody else run into this issue?
    Mac Pro, Mac OS X (10.6.3)
  • Tomben Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 12:19 PM (in response to bowfinger13)
    I just tried a factory reset: No good.
    Mac OS X (10.6.3)
  • electronicmarty Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 12:29 PM (in response to macwestly77)
    Just want to add myself to the list of other who have this error. My trek started last night at 11:00pm pst . I went through the sign up process with out any problems then it tried to connect with at@T then got the Q5033 time out error message. Had apple call me back and the guy said problems was the servers are busy. well if that is true it should go through at some point but it has been over 11 hours. If anyone comes up with the solution please share. Thank you
    Dell, Windows Vista
  • OldPCNotHappyWithiMac Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2010 1:43 PM (in response to mcale)
    I restored the iPad to factory settings and that didn't help either. It may be AT&T's servers can't keep up with the requests. That wouldn't surprise me. It would be great if Apple or AT&T would admit to the problem so that we all don't think that our iPad's have a big problem. Other than this minor issue (I believe that someone will work out a solution eventually) the iPad is really great.
    iPad, Mac OS X (10.5.2)
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