Video cover art not synching correctly

Question

Video cover art not synching correctly

When I sync movies to the iPad, the video cover art is often incorrect. Sometimes the iPad has it right (that is, it's the same artwork as shows up in iTunes), but other times it uses random cover art from other movies. Makes things quite confusing. Any idea what is happening here and how to fix it? Thanks for any help!

Mac Mini, Mac OS X (10.4.10)

Posted on May 1, 2010 8:44 AM

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Answer 1

Best reply

Bob221b1

Level 1

16 points

May 10, 2010 11:39 AM in response to Robb Cadigan1

Ditto. To go a step further, I manually put some stills onto various movies, and the CURRENT one always worked. However, when I 'fixed/updated" another video, the previous one returned synced with (again) random artwork.. From other movies in my library.

2 notes about my situation:
1) This is not happening to store bought movies... Only home ones I've created.
2) ALL movies show up correctly in my iTUNES library AND sync perfectly with Apple TV.

Clearly.. APPLE... This is an iPAD hardware issue.

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Answer 2

Jun 14, 2010 8:13 AM in response to Bob221b1

Same thing happening here, esp. with a large amount of movies and music. Some of my music album covers show up on my movies, etc.

This is all on music purchased elsewhere and ripped DVDs. Note that I've put the cover art using iTunes only for both the movies and music.

Please let me know if you would like a screenshot.

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Answer 3

TheWylo

Level 1

0 points

Jun 14, 2010 4:47 PM in response to Robb Cadigan1

Hi All,

I am having the same issue with my video syncing. I have played around a bit and found that the artwork changes on the last video I have watched or am in the process of watching. I have also found that it is changed to the artwork of the last thing synced to my iPad.

For example, I am watching 'Shooter' at the moment. When I put it on this afternoon, it had the artwork I assigned to it in iTunes. This evening, I added the fourth series of 'Coupling' to my iPad and now the film 'Shooter' has the 'Coupling' artwork.

I tried this out with various video and music files and found that whatever is last added to the iPad, the artwork is assigned to the video I am currently watching. It doesn't however work the other way round, music artwork is not replaced when something else is added to the iPad during playback.

All artwork stays correct in iTunes regardless of what is put on, or taken off of the iPad.

All artwork for my films is added manually on iTunes via the 'Get Info' menu, with pictures lifted from Google.

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Answer 4

psardoin

Level 1

4 points

Jun 28, 2010 4:38 PM in response to Robb Cadigan1

I have the exact same issue and have seen numerous posts about the issue.

The only way to fix it is to reset the iPad and then sync everything again. It all started again a few days later.

Why is it that Apple has refused to post any information or suggestions?

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Answer 5

Jul 4, 2010 7:32 AM in response to psardoin

I have the same problem and I already posted this issue before. I guess Apple is not responding because they don't know what to suggest, or may they will respond now??? Any Apple people around?

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Answer 6

Jul 24, 2010 8:33 AM in response to Robb Cadigan1

Adding my voice as another user who would like to see this bug fixed.

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Answer 7

Mardan

Level 1

0 points

Aug 26, 2010 12:26 PM in response to John Nachbar

just picked up a ipad last week, same problem some movies artwork is not syncing, my movies usually have some podcast screen shot for its cover. Very annoying, at first i thought I was not even syncing the movie!

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Answer 8

harry333

Level 1

9 points

Dec 15, 2010 10:31 AM in response to Robb Cadigan1

Hello,

got a simular issue with my iPad. Most of the movies have cover art but a few are without cover art. Instead there is a white space, showing a computer - thats all.

I can play the movies without any problems but the cover art is still gone. Also strange: 10 episodes of a tv show, 8 with cover art, 2 without!

For syncing I use a Windows XP PC and iTunes!

Any help from Apple side?

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Answer 9

edraven

Level 1

4 points

Dec 16, 2010 11:48 AM in response to harry333

Same issue here on a brand new ipad, syncing with windows 7 itunes, cover art added manually to itunes, and shows up fine there, but on the iPad, it shows up as a gray rectangle with a computer logo on it.

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Answer 10

Jan 21, 2011 10:15 AM in response to Robb Cadigan1

I thought I would give this topic a bump since I have the same problem too.

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Answer 11

Nov 7, 2011 7:53 AM in response to Robb Cadigan1

Just wanted to give it another topic bump as the problem has yet to be resolved. I have a library of over 500 movies and this is enough to drive someone out of their mind when using the Ipad2 to watch a movie from the shared library.

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Answer 12

Nov 12, 2011 12:38 PM in response to Robb Cadigan1

Found the solution at:

https://discussions.apple.com/thread/3379537?answerId=16525017022#16525017022

When accessing movies using the movie app on iPad and the movie thumbnail doesn't match, go to general setting on the ipad > movie > and logout (or enter the wrong password so that it logs off) of sharing, then log back in. It will refresh all your music and movie thumbnails to match the movies you share using your home network. All credit goes to the person that posted this fix via the link above.

Not sure yet if it has to be done again after new movies are added, but it's an easy short-term fix and works better then pulling your hair out.

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Answer 13

Feb 24, 2012 2:02 AM in response to ryanfromjoliet

I'd like to give this issue a bump too! I have the same problem - it applies to all my movies, bought from iTunes AND personal ones. AND all my TV shows, all bought from iTunes. The cover art is correct on iTunes, but not on my iPad. I've tried deleting all the media and reloading it onto my iPad, but that doesn't help at all. The new cover art for all the videos is different afterwards, but still random - and still not correct. Any help, Apple? Please?

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Answer 14

AppMatt

Level 1

0 points

Feb 24, 2012 2:25 PM in response to Jason Berlin

It sounds as if I had the same problem, which bugged the **** out of me, until about 10 minutes ago. I mucked around for ages with iPad and iPhone with some success before they would reset themselves to some odd settings i.e. artwork not matching correct album, couldn't delete songs from iPhone etc.! Very frustrating.

So tonight I did the following:

1. I have Homesharing turned ON as i use iPad/iPhone as a remote;

2. on iPad and/or iPhone make sure that the device(s) is signed into your Home Share - appleID is completed in "Settings"/"Music";

3. on iPad go to Music (orange icon, not in Settings) and press "More" then "Shared" and choose your host machine's library and NOT "My iPad". Same for iPhone too.

Hope that helps,

Matt

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Answer 15

Brigman

Level 1

5 points

Feb 26, 2013 7:42 PM in response to AppMatt

Having same issue with artwork. Noticed it when I rented a film from iTunes. The album artwork of an album synced onto my iPad was used instead of the correct artwork for the rented film. After trying to synce films I own onto the iPad - all the films use artwork of albums that are synced on iPad.

I tried the steps AppMatt used, but that did not solve my issue.

Just updated to 6.1.2 and still having same issue.

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