PDF Online Form in Safari Not Working

Question

Level 1

21 points

PDF Online Form in Safari Not Working

I'm using a macintosh computer (powermac G5, osx 10.5.8). When I use the online form at this local website it opens the window and it acts like a PDF. I know it's a PDF that you can fill out online. But the way my Mac handles PDFs is it opens the PDF within Safari. The page is an html page but it's a PDF that you fill out online and submit online in a web browser. So I can't download it and upload when finished. It has to be filled out online. I can do it on a PC but I don't have access to that.

Anyone know what I can do?

P.S. I've tried Opera Browser, Camino, Firefox.

Message was edited by: Jim Felder

PowerMac G5 - Dual 1.8s, Mac OS X (10.5.8), 7gb RAM, G5 Jive w/3 250gb HD, Tempo SATA X4i controller card

Posted on May 1, 2010 11:05 AM

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Answer 1

fillo13

Level 1

10 points

May 1, 2010 11:55 AM in response to Jim Felder

Can you post the link for the pdf file?

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Answer 2

Jim Felder Author

Level 1

21 points

May 1, 2010 12:49 PM in response to fillo13

This is the link to the online form:

https://www2.oktax.onenet.net/OnlineReg/busregpk.html

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Answer 3

fillo13

Level 1

10 points

May 1, 2010 1:00 PM in response to Jim Felder

Have you checked opdates for your Safari?

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Answer 4

Jim Felder Author

Level 1

21 points

May 1, 2010 1:26 PM in response to fillo13

Everything is up to date.

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Answer 5

Tom_X

Level 5

5,260 points

May 1, 2010 1:41 PM in response to Jim Felder

No problem with...
iCab 4.7 > View menu > Browser Identity > Lynx 2.8
Other Browser Identities may work too.
http://www.icab.de/dl.php

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Answer 6

Jim Felder Author

Level 1

21 points

May 1, 2010 1:58 PM in response to Tom_X

Thanks for trying. I tried it and it's the same.
I went and tried it on a Windows XP machine. IE 8 lastest. And it says your browser doesn't support imbedded PDFs. HUH? Crazy!

How am I supposed to do this online? I sent them an email explaining my problem but no response yet since it's Saturday.

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Answer 7

fillo13

Level 1

10 points

May 1, 2010 2:16 PM in response to Jim Felder

Is working fine fo me... hmm.. I cant understand why it opens in a new window.

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Answer 8

TildeBee

Level 7

31,917 points

May 1, 2010 2:43 PM in response to Jim Felder

Jim --
It works for me on Safari.
I'm thinking it's not working there, and on the other browsers you've tried,
because you might have font duplicates.

Open up your Font Book application in your Applications folder.
Select all fonts.
The ones with dupes will show up with a warning.
Click "Resolve" on them one at a time.

EDIT: After you're done, Restart your Mac!

(Be real thorough on Arial and Helvetica.
Click the triangle to the left of the font name down
so you can see all of them.)

Message was edited by: ~Bee

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Answer 9

Jim Felder Author

Level 1

21 points

May 1, 2010 2:54 PM in response to TildeBee

So are you saying it works as in you can go to the next page and see the form to be filled out or are you saying you can see the page when it comes up? I see the first page of the document but I can't scroll or go to the next page that has the actual form fields to fill out.

I don't see font dupes but I do have several "minor problems" with an exclamation beside them.

I don't see how font's would prevent this pdf from being viewed.

oops I do see the dupes. that is why there's a warning. How do I get rid of the dupes? If I click remove selected fonts will it remove both of the fonts or just the dupe?

Message was edited by: Jim Felder

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Answer 10

TildeBee

Level 7

31,917 points

May 1, 2010 3:27 PM in response to Jim Felder

Yes, I can see and scroll, and I can input.
I don't think you can download the form.
You need to fill it out as you're looking at it.
I can input info just fine there, which is why I suggested fonts.

Sorry, I forgot that you're on 10.5.8.
The tiny dots indicate dupes.
You select the font, then go up to "Edit" in the top menu bar,
and select "Resolve Duplicates."

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Answer 11

Jim Felder Author

Level 1

21 points

May 1, 2010 3:42 PM in response to TildeBee

OK, got rid of duplicate fonts. Now what does that have to do with being able to view a PDF in Safari? PDFs are not supposed to even use fonts because they are embedded. Right?

I still can't go to the next page. When I go to the link I see the Quicktime logo then it goes to the first page.

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Answer 12

TildeBee

Level 7

31,917 points

May 1, 2010 4:05 PM in response to Jim Felder

Did you restart your Mac?

How about answering these questions for us:

1. When I go to that site that you linked, I scroll several pages to get to the registration form.
Page A, Section 3.

2. On that page, I can enter text and scroll to the next pages to the end which is mostly more info
on the form.

3. The reasons fonts could mess you up, is that what you are trying to input requires fonts with no problems.

4. So can you not see the site?
Or the part that is the registration form?
Or can you see it, but you can't type in it?

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Answer 13

Jim Felder Author

Level 1

21 points

May 1, 2010 4:15 PM in response to TildeBee

Here is a video I just recorded to show you what my experience is with this page. I also went to a test page to show you how other PDFs work in Safari.

http://www.screencast.com/t/M2U2ZDNi

I really appreciate you guys trying to help me out.

Message was edited by: Jim Felder

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Answer 14

TildeBee

Level 7

31,917 points

May 1, 2010 4:18 PM in response to Jim Felder

Jim, that is just great!
I'm so glad you made that video.
Very helpful, and probably saved 24 more posts, LOL.

I'm going to call in some troops with this one.
(I don't have 10.5.8 and want to make sure you get the right info.)
Hang in, OK?

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Answer 15

May 1, 2010 4:30 PM in response to Jim Felder

HI Jim,

Go to your: /Library/Internet Plug-Ins/PDF Browser Plug-in. Move the PDF browser plugin to the Trash. Relaunch Safari. This has worked for other users, hope it helps you.

Carolyn 🙂

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