AT&T credit card issue with address - iPad

Just spent an hour talking to AT&T, hopeless. They said they are not able to process a data plan that does not have a credit card with a street address. I told them I checked with my bank and even went online to verify the address. All they keep saying was I must have a street address for the credit card. I do. Finally, they said they know of this problem and do not have an answer. They said I should take my 3g, 64, back to Apple and trade it for the wireless iPad. (I already have a wireless for my wife, I wanted the 3G for travel.

What a joke AT&T is.

Yes, I will take it to an AT&T store. On the AT&T forums, some with the same problem fixed it by using a family members credit card with an address in a "service" area.

It seems AT&T system will not process a data plan with a credit card in a "No service".

Credit card and all info is right. On other forums (and maybe on Apple) it appears that the AT&T system will not process a data plan with a credit card address from a 'no service" area. Some are fixing this issue by using family member credit cards that have a "service" area address.

AT&T admitted hundreds with the same issue.

Here is a post from AT&T:


I could not activate IPad 3g access with AT&T because our physical address is outside of the 3g coverage area. It is the same address on our AT&T account for three of our cell phones (two of which are Iphones). I don't need 3G access at our physical address. This is a mobile device. Who at AT&T came up with this brilliant idea? Ridiculous.

The only error I got when trying to register was to correct my billing address. I had tried two different credit cards from two different banks, both with physical billing addresses. I confirmed with the banks that the billing addresses were correct.

Got the runaround from AT&T - Apple finally confirmed that this was the issue and the technician there was very helpful - gave me his direct phone and email address. The AT&T support person escalated my problem & said I should hear back from someone within 72 hours but was unable to give me a way to reach her again and wasn't able to even provide a ticket or reference number.

I activated using a friends credit card - but this is absurd.. It took me four hours on the phone & several bounces back and forth between Apple and AT&T before they confirmed that I would not be able to register an AT&T plan with my credit card because my billing address (physical address) was outside the 3G coverage area.
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robchadwick

After reading several post here is wait I did for SOLUTION:

I entered all my information, credit card number etc., but for the address I put in my Post Office address and zip. I had to do this two times but then it processed. I am now on a data plan.

Make sure that in your "settings" the "APN" is blank and "cellular data is" ON and "data roaming" is ON, you can change after a successful sign up. HOPE THIS HELPS.

Took iPad to At&t store. After a sales rep listened to my address problem, she got the manager. The manager tried see the problem, he then call AT&T came back and looked at iPad again re-booted and still no address solution. I ask if other iPad owners have stopped in the store with this problem, he said " up until today we had none, but today I was the fourth." One customer tried to use 5 different credit cards all with the "Street" address - did not work. I could see the manager was frustrated. He went in the back room and called his AT&T office, came out and said there was a problem I they were trying to fix it, said Apple and AT&T were going back and forth on who was at fault. I said I would wait a day and see what happens. Just as I was about to leave another customer was directed to the manager and pulled out his iPad. I said to the manager "here is number five for the day.

After reading several post here is wait I did for SOLUTION:

I entered all my information, credit card number etc., but for the address I put in my Post Office address and zip. I had to do this two times but then it processed. I am now on a data plan.

Make sure that in your "settings" that the "APN" is blank and "cellular data is" ON and "data roaming" is ON, you can change after a successful sign up. HOPE THIS HELPS.