3 Replies Latest reply: May 8, 2010 1:37 PM by b noir
eyensky79 Level 1 Level 1 (0 points)
iTunes isn't allowing me to burn any playlists to disc any longer. It gives me the above message and I am not sure why and how I can fix the problem. Can someone help me? Thanks.

HP, Windows XP
  • b noir Level 9 Level 9 (72,015 points)
    Could you post your diagnostics for us, eye?

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes except for "DVD/CD tests", click next, click next again, and paste the contents into a reply here.
  • gsiii Level 1 Level 1 (0 points)
    I have same issue. Ran diagnostic:

    iTunes 9.1.1.12
    QuickTime 7.6.6
    FairPlay 1.7.16
    Apple Application Support 1.2.1
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.0.1.3
    Apple Mobile Device Driver 1.46.0.0
    Bonjour 2.0.1.2 (214.3)


    iTunes is not running in safe mode.



    ** External Plug-ins Information **

    No external plug-ins installed.

    iPodService 9.1.1.12 is currently running.
    iTunesHelper 9.1.1.12 is currently running.
    Apple Mobile Device service 3.0.1.0 is currently running.

    ** CD/DVD Drive Tests **

    No drivers in LowerFilters.
    No drivers in UpperFilters.
    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

    Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
  • b noir Level 9 Level 9 (72,015 points)
    No drivers in LowerFilters.
    No drivers in UpperFilters.


    You'll be needing an UpperFilters entry.

    For advice on how to create an UpperFilters entry, ses the following post:

    http://discussions.apple.com/message.jspa?messageID=8081513#8081513