mail disappears seconds after appearing in inbox

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mail disappears seconds after appearing in inbox

I've got mail going out on my new iPad 3G. Junk mail is coming in fine.

Regular good mail comes in and disappears in a few seconds.

Any thoughts?

ipad w/ 3G, Mac OS X (10.5.6)

Posted on May 2, 2010 9:54 AM

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Answer 1

Nicko72

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May 2, 2010 5:21 PM in response to Nick3966

I have an iPad using my home wireless. Safari works perfectly, my MacBook Pro works perfectly but when I start mail on the iPad it disappears seconds after opening. It wasn't doing this at the start, it has only been happening for a few days.

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Answer 2

polymer

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May 4, 2010 4:49 PM in response to Nick3966

Same issue, mail in inbox disappears whether it has been read or not...

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Answer 3

May 4, 2010 5:42 PM in response to Nick3966

This is one possible explanation for what you are seeing.

This can happen if your email accounts are using IMAP, and if your home computer is moving your email messages from your server to your local mailbox (i.e. through filters / rules that you have set up).

With an IMAP account, when any mail tool makes changes to the messages on the server, all other mail tools accessing that account should see those changes. When your computer deletes the messages off the server and copies them to a local folder, they will be deleted on the iPad as well.

I'm not sure if this is the problem you are having or not, but if it is, I can think of a few solutions.

1) Change your home computer to leave the messages on the server. If you want to move messages to different folders, create those mail boxes on the server so your iPad will be able to access them as well.
2) Some mail accounts allow you to access your mail through both IMAP and POP3. With POP3, what you described should never happen. Once the messages are downloaded onto your iPad, they should stay there until you delete them from the iPad. However, this is not an ideal solution without changing the home computer. If a mail message is retrieved and moved off the server before the iPad has time to see it, it will never be downloaded by the iPad.

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Answer 4

May 5, 2010 7:34 AM in response to Nick3966

I'm surprised there wasn't more response to this posting

One question, after it disappears, does it reappear later?

If so, this is common to everyone I know who has an iPhone (and behaves the same way on my iPad)

I think, if it shows for a moment, then goes away, then reappears moment later, like mine, it has something to do with the push feature.

I think the device gets a small snippet of the message, just enough to tell the device who is sending, the subject etc and the email app says "yooooohoooo...we've got acme mail coming"

And puts a little tidbit out there, but as it's downloading the whole message it disAppears while it's being processed.

Mine show up a few moments later

If they don't resurface, my guess is you have a filter action running you might not know about.

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Answer 5

Frank101

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May 5, 2010 12:27 PM in response to Nick3966

Same issue has started last night after two days with no problems. Emails appear then are gone, whether they are opened or not???...........they do not re appear. Iphone is working fine. Help!!!

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Answer 6

May 6, 2010 10:49 AM in response to Nick3966

I have been experiencing the same thing for a couple of days. I believe this is what is happening:

* check mail on my iPHONE, move some emails to the Trash.
* later, open mail on iPAD. Emails first appear in Inbox, but anything moved to Trash on the iPHONE also moves to Trash on the iPAD as soon as Mail gets running, so emails seem to "disappear"

The iPHONE and iPAD appear to be sharing a single "system" so anything you do on one device happens on the other. The result is that if you check your phone and see you've got an email that you want to reply to on your iPAD, you need to remember not to delete it off the phone.

Or, alternatively, you can just hunt for it in the Trash folder of your iPAD.

My guess is that any email client you've got running as IMAP will cause the same issue.

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Answer 7

Nick3966 Author

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May 13, 2010 9:17 AM in response to Nick3966

I think I found the answer myself:

My mail is POP

In Mail Acounts Advanced i had the box checked to remove emails from server after reading on my iMac.

I unchecked it and now the mail is staying on the ipad.

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Answer 8

Guangren

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May 14, 2010 1:42 PM in response to Nick3966

I had the same thing o n iPhone and iPad. I tried everything but finally saw a post and I tried it.

Reduce the number of incoming avail to 25. I did. On both iPhone and iPad

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Answer 9

Aug 5, 2011 8:33 PM in response to Nick3966

I just had this problem for the first time. It turned out that my mail program was running on my iMac back home, so I could see the message for the briefest instant just before my iMac downloaded it and removed it from the server, thereby not allowing my iPad to download it properly. Check you setup to see if your home Mac or PC mail program is running and downloading messages whole you are away using your iPad.

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Answer 10

moore71

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Feb 17, 2012 1:55 PM in response to Nick3966

Had the same problem, it was fixed by changing my "days to sync" in settings, under mail,contacts,etc, then choose your email account, change the mail days to sync, try selecting 'no limt'... Make sure your "emails to show" limit is high enough as well.

Hope this helps...

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Answer 11

Mar 27, 2012 6:10 PM in response to Shadow99999

I think we have an additional cause - a "feature" of iOS 5.1 or perhaps the New iPad.

My wife has a pop account and a workstation which is set to off-load the email server.

Her iPhone, running iOS 5.0.1, allows for POP setup and works fine. Her iPad has iOS 5.1 which doesn't appear to have a POP configuration feature; so, email disappears.

If my analysis is right, there are lots of mystified POP/iOS5.1 users out there.

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Answer 12

aero280

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May 31, 2012 6:40 AM in response to NickTheCretan

I have been losing e-mail from my Mail app on iPad. I lived with it because all the mail appeared on my desktop at home - running Eudora on OS 10.6 Snow Leopard.

I have spent the last few days getting things organised to move to iCloud. I have set up all my e-mail accounts on Mail as Eudora will die when 10.7 is installed.

Currently I'm running Eudora and Mail in parallel.

The disappearing e-mail is now repeated on Mail on the desktop. But they still appear on Eudora and stay there. This only happens with my Apple e-mails (***me.com) under IMAP. My POP accounts arrive and stay on both Eudora and Mail. Eudora is going through my ISP, but as one user. Somewhere along the line when POP downloads it seems to send a "remove from server" message to both POP and IMAP, regardless of any settings I have set in Eudora.

I deleted my me.com accounts on Eudora, and now they appear and stay in Mail, along with my POP accounts.

There must be a setting that stores the emails on my home computer permanently. They are there now, but I'm nervous about them staying. I have always had the option to "keep the emails and attachments for offline viewing" ticked, so they shouldn't have disappeared at all, surely?

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Answer 13

Jul 24, 2012 12:00 AM in response to Shadow99999

Sorry, but this is all rather confusing. My situation is that I receive POP and iCloud mail on a MacBook, iPhone, and/or iPad. If I receive something sent to my @mac.com address, as soon as I look at it on one of these machines, it disappears from the other machines. This is especially mystifying to me as when I go to Preferences, Accounts, iCloud, Advanced, I can't even find anything that references how long to keep the messages on the server.

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Answer 14

Jan 29, 2014 6:12 AM in response to Nick3966

Was this issue resolved in 2010 since there is no resent posts? I have this problem now. I run e-mail on a Windows desktop; no problems so far. The problem is that the mails disappear on my iPad and iPhone when read.

I´m all confused by the posts above.

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