6 Replies Latest reply: May 2, 2010 4:41 PM by gordiasUK
Shabnum Level 1 Level 1 (0 points)

I'm Shabnum and I've got a problem with my iPhone, I hope I can get some good advice from users within the Apple community. The problem is that my iPhone is stuck in emergency mode after I restored it. I restored it as I couldn't call anyone, I called Apple customer services and explained everything and they told me that I should restore the iPhone to its factory settings etc. Now, my iPhone has been stuck on the emergency mode and I can't access anything at all. I've made a backup of my iPhone via iTunes, is there any way to restore the iPhone with my backup which I created and is there any way to get out of emergecny mode? I've tried O2, Lebara and Orange sim cards but it won't let me activate my iPhone. It just states on iTunes "The carrier isn't supporter bla bla bla) I've done a lot of research on the problem and I haven't seen a single resolution, I hope that iPhone experts/professionals such as yourself can help provide a resolution.

iPhone 3G.
OS: I think it's 3.1.3

Many thanks.

iPhone OS 3.1.3
  • wjosten Level 10 Level 10 (94,020 points)
    Unless your phone was officially unlocked, and it sounds like it was hacked, there is no solution. Only the carriers that an iphone is locked to can officially unlock it. It you hack your phone or buy a hacked phone, it will be re-locked to the carrier it was originally locked to should you attempt to update software or restore the phone. Sounds like that's what's happened to you.
  • gordiasUK Level 1 Level 1 (95 points)
    The original poster didn't say anything about unlocking their phone, whatever the circumstances were that led to no calling being possible.

    You can force your iPhone into a restore by following these directions after ensuring that your original O2 SIM is back in the phone: support.apple.com/kb/HT1808. Hopefully this will sort out your problem.
  • wjosten Level 10 Level 10 (94,020 points)
    Did you read his post closely?

    The carrier isn't supporter

    That's a pretty good indication of a hacked phone, especially after two attempts to restore.
  • gordiasUK Level 1 Level 1 (95 points)
    No, I didn't pick up on that.
  • Shabnum Level 1 Level 1 (0 points)
    The iPhone was gifted to me, I don't know a thing about hacking iPhones I'm going into an Apple store tomorrow, hope they can fix it. So, the backup I done.. will I be able to put my backup back on to the iPhone? My files, contacts, Apps, images etc?

  • gordiasUK Level 1 Level 1 (95 points)
    It depends: if the phone is under warranty then they will help you unless they discover evidence of the phone being hacked - this will invalidate the warranty and you may be stuck. Non-warranty repairs are possible at a price - best to go and find it. I have no idea how much discretion they have at the store but you had better take every piece of evidence regarding your purchase and maybe they can exercise discretion if the situation turns out not to be straightforward.

    Only Apple can tell you for sure what the situation is. You may be able to recover a backup if they fix you up, but I wouldn't count on it - if it was made from a hacked phone then do not use it.