1 Reply Latest reply: May 3, 2010 11:45 AM by b noir
TheDonOfLGI Level 1 Level 1 (0 points)
I just got a brand new out of the box Toshiba Satellite A505 with Windows 7 64bit OS Version 6.1 (Build 7600), 4GB memory. I'm trying to install iTunes. I downloaded the 64bit version directly from the Apple website. When I try to run it I get the message "../iTunes64setup.exe is not a valid Win32 application".

I also tried to install and run the 32bit version - that one give me the error message "This iTunes installer is intended for 32-bit version of Windows. Please download and install the 64-bit iTunes installer instead".

Based on other responses I read in other forums, I deleted the 64 bit installer and re-downloaded, twice - each time from a different internet connection, each of which was high speed. I am running AVG anti-virus, which is up to date as of today.

PLEASE don't tell me to run chkdsk as some knucklehead from Microsoft did - that's like saying "take 2 aspirin and call me in the morning". I've had some trouble previously installing software onto this thing thanks to the crazy new permission structure in Windows 7. However, I finally disabled User Accounts completely, and have been able to install everything I need up until now.

Any help would be GREATLY appreciated.

Thanks

Toshiba Satellite, Windows 7, OS version 6.1, build 7600, 4gb memory, brand new 4/2010
  • b noir Level 9 Level 9 (72,015 points)
    PLEASE don't tell me to run chkdsk as some knucklehead from Microsoft did - that's like saying "take 2 aspirin and call me in the morning".


    No, actually it's what you do if you get a 2330 error on an iTunes or QuickTime install. Those are more often than not caused by a damaged program file on the drive your program files are installed on, and chkdsk is the first (and most effective) port of call with a 2330.

    With your one, typically what is happening is that the installer itself is getting damaged during the download to the PC. So the way forward with it is to try to get a working version of the 64-bit installer onto your PC.

    In the course of your troubleshooting to date have you worked through the following document?

    [iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"|http://support.apple.com/kb/TS1406]

    (A few other things to check on if no joy there.)