5 Replies Latest reply: May 2, 2010 6:00 PM by thinkingthing
thinkingthing Level 1 Level 1 (0 points)
suddenly, today, I can't get my iphone to work. it should be plenty charged, as it charged all last night and was working this morning before it just stopped. at first it was freezing up when i went into apps, and I'd be able to reset only to have it freeze up again periodically.

but now, when i reset...it comes on with that apple logo and goes nowhere from there.

when i hook it into my macbook pro, where itunes will normally recognize it, it doesn't recognize it now. the macbook pro doesn't recognize that i'm even hooking anything in

i got 2 modes now:
1) the apple logo
2) off



so...any ideas? i bought this back in October

Mac OS X (10.6.3)
  • Allan Sampson Level 10 Level 10 (123,365 points)
    Try placing your iPhone into recovery mode.

    If this is successful, this will require restoring your iPHone with iTunes.

    http://support.apple.com/kb/HT1808

    If you are unable to place your iPhone into recovery mode, the iPhone includes a one year warranty. If you are in the U.S., you can call AppleCare or make an appointment at an Apple store if there is one nearby.
  • DCGOO Level 3 Level 3 (760 points)
    but now, when i reset...it comes on with that apple logo and goes nowhere from there.


    How long have you waited?... It can take from 5 to 15 minutes to boot, depending upon what state the phone was in when powered off. If you ever turned it off mid-stream, that exacerbates the problem.
  • thinkingthing Level 1 Level 1 (0 points)
    i'd give it atleast 15 min for sure.

    the other tip is pretty nifty...said to hold down the home button while i connect the USB cord. it showed me a new screen on the iphone and was detected by itunes, asking me if i wanted to a recover... and i said yes.. it would extact software, go through a process.. but then at some point, it would just giving me a continuous status bar graphic... and the iphone showed an empty status bar with no progress.... each time, i'd let it do this until itunes would pop up with the "iphone could not be restored. unknown error occured"
  • Allan Sampson Level 10 Level 10 (123,365 points)
    Sounds like your iPhone has a major problem.

    The iPhone includes a one year warranty. If you are in the U.S., you can call AppleCare or make an appointment at an Apple store if there is one nearby.
  • thinkingthing Level 1 Level 1 (0 points)
    it wasn't the answer i was looking for...that i ultimately need to take in to be serviced... but it did give me something new to try [turning off phone, holding home button while connecting usb cord]

    thanks to everyone for their assistance