Unresponsive touch screen?

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Level 3

696 points

Unresponsive touch screen?

My iPad worked fine for a few weeks (aside from wi-fi connection issues), but now the screen is frequently unresponsive. I need to repeatedly tap, rub, hold icons for 10-15 seconds before it does anything. At first I thought I just had cold fingers, or the screen was dirty, or something else... But it's happening more and more.

(I've been an iPhone user for years, so I'm not new to touch screens. This is definitely not normal compared to an iPhone or Touch.)

iMac (2.0 GHz G5, 1.5 GB RAM) and PowerBook (1.5 GHz G4, 512 MB RAM), Mac OS X (10.5.5)

Posted on May 2, 2010 1:16 PM

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Answer 1

Best reply

Jim VanLeeuwen

Level 6

18,872 points

May 2, 2010 1:29 PM in response to javatoid

If something is not working right, restarting or resetting iPad will likely solve the issue.

See these support articles:

iPad: Turning on/off and resetting, http://support.apple.com/kb/HT4057

iPad: Basic Troubleshooting, http://support.apple.com/kb/TS3274

iPad: Troubleshooting touchscreen response, http://support.apple.com/kb/TS3293

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Answer 2

javatoid Author

Level 3

696 points

May 2, 2010 1:41 PM in response to Jim VanLeeuwen

Thanks for the links, Jim. (I've marked as "helpful.")

Unfortunately, I've tried these steps. In fact, I often need to reset my iPad just to wake it now, as I've described under a separate topic...

http://discussions.apple.com/thread.jspa?threadID=2418989&tstart=0

Looks like I need to bring it in to an Apple store.

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Answer 3

May 2, 2010 1:46 PM in response to javatoid

javatoid wrote:
Looks like I need to bring it in to an Apple store.

Probably so.

iPad Service FAQs, http://www.apple.com/support/ipad/service/faq/

Schedule an appointment so you don't waste to much time waiting.

http://www.apple.com/retail/geniusbar/

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Answer 4

javatoid Author

Level 3

696 points

May 5, 2010 7:42 AM in response to Jim VanLeeuwen

Apple replaced my iPad with no hassle!

(It's possible the issue was caused by corrupt data, so they recommended I not set up the new iPad from my backup. Instead, I set it up as a new iPad, and manually restored all the data. Took some time, but...)

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Answer 5

Ocean20

Level 6

13,727 points

Oct 2, 2011 1:55 PM in response to javatoid

The screen on my ipad2 was unresponsive. I could not slide to turn it on nor could I slide to turn it off. I rebooted by pressing and holding both the home and the on/off buttons until the apple logo appeared. After it rebooted the problem was still there. I then made the ipad go into DFU mode and reset to factory settings and restored my ipad. The problem was still there. I took my ipad into an apple store and the "genius" said that it was a hardware problem with the touch screen. He have me a new ipad and the problem was solved.

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