1 Reply Latest reply: May 3, 2010 10:10 AM by b noir
modernemelbourne Level 1 Level 1 (0 points)
cant open Itunes after recent upgrade. message reads 'apple application support for itunes helper Error 2', followed by a note to uninstall Itunes and re-install. My question is (possibly very dumb) - if I uninstall, what happens to all my music that is stored. Is it retained and automatically reintroduced when the program is re-installed?

PC, Windows XP
  • b noir Level 9 Level 9 (72,020 points)
    message reads 'apple application support for itunes helper Error 2', followed by a note to uninstall Itunes and re-install.


    With that one, actually the best thing to do is uninstall both Apple Application Support and iTunes and then reinstall iTunes (which should reinstall your Apple Application Support).

    The following set of instructions is worth trying.

    http://discussions.apple.com/thread.jspa?messageID=11266971&#11266971

    Under normal circumstances, an uninstall of iTunes doesn't touch your content files. That being said, it's still always prudent to have a backup. If your content and library files are in their default locations, taking a copy of the entire "itunes" folder (not just the "itunes media" folder) discussed in the following document is a good straightforward way of getting one under your circumstances:

    [iTunes: Where to find the contents of your iTunes library|http://support.apple.com/kb/HT2279]