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iPhone 2g won't connect.......Please help!!!!

So here is the deal..... I was using my original iPhone 2g, it was running great no problems then all of a sudden it would not charge and would not connect to the computer. The funny thing is that if I connect it to my iHome it will charge! To try and fix it, I deleted my apps, then I did a soft reset, then a hard reset.....none of them worked. The worst part is that I could have just kept using it if I just used the iHome to charge it, and just wouldn't have been able to update or connect it to the computer. But since I did the hard reset it needs to be set up all over again, but it cannot connect to iTunes! I tried new cables also, nada! The apple "Genius" was no help. I know that the apple cable is recognizing it, because when I connect it the iPhone turns on but the computer says that the USB device is not recognized. I am perplexed as to what could have happened. The pins look good and I cleaned out the connector....



Please help!!!!

HP, Windows 7

Posted on May 2, 2010 5:47 PM

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6 replies

May 2, 2010 7:18 PM in response to Allan Sampson

I went into settings on the phone and there are a few options for restting the phone, what I mean by soft was the first choice that erases just settings, and the hard reset was when I chose "erase all content and settings".

A picture of the menu:
http://www.question-defense.com/wp-content/uploads/2009/09/iphone-general-reset- options.gif

And here is a picture of what it says now:
http://www.devdaily.com/blog-files/apple-iphone-3g-slide-for-emergency.png
It tells me to connect to iTunes

May 2, 2010 7:28 PM in response to caneman22

As an FYI, Apple doesn't use the term soft or hard for an iPhone reset with any of their documentation.

There are a number of reset options on the iPhone such as reset network settings or erase all content and settings, but an iPhone reset is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release - ignoring the slide to turn off prompt when doing so.

May 6, 2010 3:36 PM in response to caneman22

Try these two support articles. One talks about problems with a restore, which is what you are trying to do with the phone in that screen, and one talks about security issues with newer versions of Windows, and you show you are using Windows 7. The third article is also about problems with restores.

http://support.apple.com/kb/HT1808 http://support.apple.com/kb/TS3125 http://support.apple.com/kb/ts1275

You may also need to uninstall and reinstall iTunes, which can also fix connection issues. Please look at this article http://support.apple.com/kb/HT1923 to resolve that. Make sure you follow the directions to the letter to uninstall and then reinstall the software.

iPhone 2g won't connect.......Please help!!!!

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