4269 Views 6 Replies Latest reply: May 8, 2010 7:28 AM by caneman22
The original iPhone or iPhone 2G supports being charged via Firewire or USB, and the iHome charges via Firewire.
Please explain the difference between what you are calling a soft reset and a hard reset.
If after doing an iPhone reset requires restoring the iPhone with iTunes, your iPhone has a major problem.
I went into settings on the phone and there are a few options for restting the phone, what I mean by soft was the first choice that erases just settings, and the hard reset was when I chose "erase all content and settings".
A picture of the menu:
And here is a picture of what it says now:
It tells me to connect to iTunes
As an FYI, Apple doesn't use the term soft or hard for an iPhone reset with any of their documentation.
There are a number of reset options on the iPhone such as reset network settings or erase all content and settings, but an iPhone reset is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release - ignoring the slide to turn off prompt when doing so.
Try these two support articles. One talks about problems with a restore, which is what you are trying to do with the phone in that screen, and one talks about security issues with newer versions of Windows, and you show you are using Windows 7. The third article is also about problems with restores.
http://support.apple.com/kb/HT1808 http://support.apple.com/kb/TS3125 http://support.apple.com/kb/ts1275
You may also need to uninstall and reinstall iTunes, which can also fix connection issues. Please look at this article http://support.apple.com/kb/HT1923 to resolve that. Make sure you follow the directions to the letter to uninstall and then reinstall the software.