Can't connect to internet

Question

Level 1

4 points

Can't connect to internet

New I-Touch 3.1. At home Wifi connection is there, signal is strong. Cannot connect to the internet. I have been through all the troubleshooting steps. Re-synched, forget network, reset network etc. When I click on Safari and then on either google, apple, yahoo, youtube, it just says "operation could not be completed. Invalid argument"
The only thing I can see that may be a problem is that there is no Router or DNS information showing up - should there be? Frustrated!!!!!

Message was edited by: luckygalnj

I- Touch 3.1.3, Windows Vista

Posted on May 2, 2010 7:45 PM

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Answer 1

May 2, 2010 8:08 PM in response to luckygalnj

luckygalnj wrote:
The only thing I can see that may be a problem is that there is no Router or DNS information showing up - should there be?

Yes, there should be.

Look at this support article: Unable to use Wi-Fi with iPhone or iPod touch because there's no Wi-Fi address listed for the device, http://support.apple.com/kb/TS1559

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Answer 2

luvlabs

Level 4

3,620 points

May 3, 2010 4:57 PM in response to luckygalnj

How about some additional information - router make/model, encryption system you are using, etc. What type of errors do you get when you try to log onto your network? When you tap Settings > WiFi > and the blue > next to the network name, what do you see?

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Answer 3

May 3, 2010 5:00 PM in response to luckygalnj

I used to have a netgear router that started going bad on me and it used to do that to me. I found that reseting the router helped me for a while... if you're unfortunate enough that your router is going bad as well there's really only one way to solve your problem...

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Answer 4

May 3, 2010 6:55 PM in response to luckygalnj

Hi there, I advise you to just reset your router also...I had the same problem a few minutes ago. More than likely you have a router issue. Go in and check your router settings on your pc. If all else fails, just call apple or go to the Apple store you got it from IF you went to an Apple store that is. Genius Bar folks are absolute whizzes!

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Answer 5

May 6, 2010 4:08 PM in response to luckygalnj

i am having same issue,new ipod version 3.1.3,strong signal cant connect,wife has ipod touch earlier version works from same router,so its not our router,something to do w update

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