Product replacement pending ?

Question

Level 1

8 points

Product replacement pending ?

hay guys
well i sent my phone into apple for repair and on the repair status its showing up with "Product replacement pendings " does this mean they will send a new product out to me or??

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Step 1 - Request
Product received (03-May-2010)

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Step 2 - Service
Issue identified (03-May-2010)

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Step 3 - Return
Product replacement pending (03-May-2010)

acer, Windows 7

Posted on May 3, 2010 7:33 AM

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Answer 1

markjo12 Author

Level 1

8 points

May 3, 2010 7:41 AM in response to Ian Parkinson

in other words a new phone? or somone old one that they have repaired and sending it to me?

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Answer 2

May 3, 2010 7:37 AM in response to markjo12

No it just means they are waiting for a replacement device to send to you.
It will be the same model that you have, they don't repair phones they just send you a refurbished replacement.

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Answer 3

May 3, 2010 7:47 AM in response to markjo12

It might be a new phone or it could be an old phone that has been refurbished.
Either way you will not be able to tell the difference as Apple refurbished phones look just the same as a new phone. They don't have to send you a new phone, just a replacement.

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