Apple Mobile Device Service is Not Started error

Question

Level 1

0 points

Apple Mobile Device Service is Not Started error

While trying to backup my iPhone iTunes keeps giving me the error saying apple mobile device service is not started. After searching the support forums, reinstalling iTunes and manually starting the service i have found that the service stops when iTunes loads so manually starting it has no effect. I have attempted running it as administrator and as a new user with no success. I have also found that iTunes cannot connect to the iTunes store despite the fact other computers my house can and i have no problem getting online in a browser. Is there anything that i am missing? I am running Windows 7 64-Bit with iTunes 9.1.1.12 64-bit

Windows 7

Posted on May 3, 2010 2:48 PM

Reply

Answer 1

ChrisJ4203

Level 10

230,347 points

May 3, 2010 4:46 PM in response to Hellforce

When you reinstalled iTunes did you completely remove the other installation? Check this article, http://support.apple.com/kb/HT1923. If you are not connecting, there is something else going on, especially if the service will not stay running. Try uninstalling completly before the reinstallation.

Reply

Answer 2

Hellforce Author

Level 1

0 points

May 4, 2010 2:17 AM in response to ChrisJ4203

I have previously followed those instructions and reinstalled all the apple services with no success. I have found that there is an error for Apple Mobile Device service in my system event log which occurs when iTunes starts. Could this be used to help find a solution?

Reply

Answer 3

wjosten

Level 10

95,321 points

May 4, 2010 2:43 AM in response to Hellforce

Take a look at this support document:

http://support.apple.com/kb/ts1567

Reply

Answer 4

Hellforce Author

Level 1

0 points

May 4, 2010 11:41 AM in response to wjosten

After running some registry cleaning utils and uninstalling some programs I no longer need/use, the problem seems to have righted itself. Thanks for the help guys

Reply