Q: MacBook Pro (2010) Freeze

leadpb -- If only one part of your computer was broken, why would you expect the whole machine to be exchanged? You had a problem and Apple fixed it. What's the problem/complaint? If your machine broke 5 times and had to keep being repaired, I might understand it the expectation of a whole new machine, but it seems like your expectations are unrealistic. Good luck.

How do I turn off the automatic graphic switching in Windows 7? gfxCardStatus fixed the freezing problem for me in Mac OS X. But in Windows the Mac froze up again completely. Any ideas? Thanks already!

as long as Apple is not fixing this freeze problem, I don't give a f... wether it is a good laptop or not. with this problem, it certainly is a pain in the *** ...
Apple WAKE UP!!! Those laptops are USELESS!!!!!!!!

There is ONE MORE THING: those useless laptops are worth 4k€ !!!

Message was edited by: houli

houli,
which model of the new MBP's do you own and when did you purchase it?

JK09 - I understand what you mean. I was never interested in getting a replacement. I was interested in getting a refund, because I think it is a problem with the design of the heat vent.
A board gets burnt within 2 weeks of light use, and I don't like it.

I came back to report that, after the board has been repaired, even under light load, the laptop gets heated a lot and fan kicks in really fast and loud.
I dont think this laptop will last as long as my old one.
The laptop demands continuous air conditioning, like it the old Mainframes. Wonder what will happen when I take it the hotter parts of the world.

leadpb wrote:
JK09 - I understand what you mean. I was never interested in getting a replacement. I was interested in getting a refund, because I think it is a problem with the design of the heat vent.
A board gets burnt within 2 weeks of light use, and I don't like it.

I came back to report that, after the board has been repaired, even under light load, the laptop gets heated a lot and fan kicks in really fast and loud.
I dont think this laptop will last as long as my old one.
The laptop demands continuous air conditioning, like it the old Mainframes. Wonder what will happen when I take it the hotter parts of the world.

I don't know about the 13", but there's no design problem with the 15" i7 I have, fans usually run almost noiseless at 2000 rpm when the machine has light load, so I think your machine may still have a hardware problem - or that the load is higher than you think (try to use Activity Monitor to see if anything consumes a lot of CPU).

I used my machine in really hot weather in Italy this summer (38C / 100F) and had no issues at all.

My first MAC!
My brand new Macbook Pro 13" (purchased 16 July 2010) does the same thing. For the first 5 weeks it was perfect, then it started. It freezes at least once a day, during minor work load. No extra hardware or software installed, only MS Office and iWorks. All Mac software are up to date.

Looped hardware test revealed no errors. Reset SMC and reset PRAM. No improvement.
Apple Support does not seem enthusiastic and helpful.

What do I do now? I was about to buy iMac for the family, maybe I should stay with Windows PC???

I had a 15" mbp with the freezing issue's.
After exchanging it for a 17" i'm running without issue's so far.

A colleague of mine bought a 15" mbp a couple of weeks ago and is also experiencing freezing issue's and many beach balls.
This must be a design flaw or bad production batches.


Fact is, as long as this doesn't get any media attention apple is not doing anything about it!
We need to get this into the media, then maybe they will do something.

Or.. just deny the problems like they did with the iphone4.


This has been going on for to long, i'm not buying any new apple equipment anymore.
I lost my faith in the product!

my first freeze today Machine is only one month old, only surfing so no big problem. on the upside it only took about 20 seconds to start back up from hard boot, unlike any pc Ive used would normally take about a week to start back up. Every cloud has a silver lining. hopefully though this wont be happening to much

We have a 13 2020 MBP that is freezing and failing to start up. Applestore is changing the Airport Card. If this doesn't work, I'll request either a replacement or refund.

Quality Control. Since most of the 2010 MBP's have never experienced a freeze, the problem is not a design flaw nor is it a software issue. It is defective MBPs from the factories. Errors in production in the quest to produce as many MBPs as possible, without strict quality control have caused various errors. In some cases, Apple produced bad Logic Boards, which solved the problem for some when the Logic Board was replaced. For other MBPs, it may be bad solder joints on the mainboard or a defective fan. Most of these problems would have been caught if Apple did a better job with quality control, instead of rushing MBPs into the hands of consumers, defective or not. Apple cannot solve the problem for most of the MBPs still experiencing ae freeze because it is bad hardware, not bad design.

it make any of you guys feel any better this quality control issue has been going on at apple or at least its macbook factory for years. i have a 2008 macbook pro and it freezes when it wants to with similar stories to this thread.

since apple wont admit to their errors, and lets face it they wont, the cost to the company would be astronomical to recall laptops produced over 3 years, i am writing to the media and consumer associations in order to get this problem out in the open, or to at least make apple recognise that some of their customers are not at all happy with these products.

I'd just like to add myself onto this list... I figure if enough of us are talking about this (70 pages?!), someone will hear eventually.

I didn't start having issues until I installed an SSD in this 2010 MacBook Pro (13"), but it now does freeze quite often. The permissions are all OK, as is the disk. Sometimes it happens when waking from sleep (on or off battery power) and sometimes it just happens (my iTunes music just stopped, it was the only open application doing anything, and I wasn't even operating the computer!).

Just... freezes. I got a beachball for a while, it went away when I tried to use my bluetooth mouse (which worked!). It seems like a superficial issue, because turning on the mouse worked, it connected and even jolted it out of the freeze for a second! (I hit a hot corner and it opened spaces, this was a couple minutes into the freeze, and then it just re-froze.) I'm disappointed, but Apple could likely find a way to fix this someday. Here's hoping!

pismodude2 wrote:
I'd just like to add myself onto this list... I figure if enough of us are talking about this (70 pages?!), someone will hear eventually.

I didn't start having issues until I installed an SSD in this 2010 MacBook Pro (13"), but it now does freeze quite often. The permissions are all OK, as is the disk. Sometimes it happens when waking from sleep (on or off battery power) and sometimes it just happens (my iTunes music just stopped, it was the only open application doing anything, and I wasn't even operating the computer!).

Just... freezes. I got a beachball for a while, it went away when I tried to use my bluetooth mouse (which worked!). It seems like a superficial issue, because turning on the mouse worked, it connected and even jolted it out of the freeze for a second! (I hit a hot corner and it opened spaces, this was a couple minutes into the freeze, and then it just re-froze.) I'm disappointed, but Apple could likely find a way to fix this someday. Here's hoping!

In-between having genuine hardware lockups on my first main logic board (suspect something in the graphical switching hardware), and a faulty hedphone/digital socket on my second, and (touch wood) nothing with number three so far: I've had a different issue with my DIY installed SSD. Turns out a lot of SSD's (including mine) don't report SMART status values and don't respond well to power management. The biggest symptom is a failure to resume from sleep and occasional non-hardware freezes as you describe.

Fortunately the work around is easy: Turn off drive power down on both battery and wall socket, and disable the Sudden Motion Sensor. An SSD doesn't benefit from the SMS, and the power savings aren't worth the problems. Apparently the newest SSD drives don't suffer from this problem and it also explains why Apple had an (at first glance) odd choice for SSD option.

I really wish the OWC Mercury drives had been available when I did my upgrade, but "C'est la Vie!"

(If you don't know how to do the two workarounds above, a quick Google search will turn them up, I don't remember off the top of my head, sorry!)

James

I had the request to shut the macbook down after reinitializing safari and this is the report:
what is this? *Is it a kernel panic?*
Never had before and I just updated yesterday to efi 1.9!! I regret.
May you please confirm what I had?
thanks

Interval Since Last Panic Report: 405465 sec
Panics Since Last Report: 1
Anonymous UUID: DFAE4CE2-381E-49AE-8D58-BEF92BBC8957

Sat Sep 11 10:41:56 2010
panic(cpu 2 caller 0x2a7c84): Double fault at 0x0027191d, thread:0xdd553d4, trapno:0x8, err:0x0,registers:
CR0: 0x80010033, CR2: 0x83227f68, CR3: 0x2d148000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x0dedf280, ECX: 0x83228260, EDX: 0x00000000
ESP: 0x83227f70, EBP: 0x83228188, ESI: 0x1198a5f8, EDI: 0x00001400
EFL: 0x00010282, EIP: 0x0027191d

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x7c12dfb8 : 0x21b455 (0x5cf328 0x7c12dfec 0x2238b1 0x0)
0x7c12e008 : 0x2a7c84 (0x591330 0x59142b 0x27191d 0xdd553d4)
0x7c12e0f8 : 0x29f8f2 (0x0 0x614d4f49 0x756d6978 0x6f6c426d)
0x83228188 : 0x253370 (0x1198a5f8 0x0 0x0 0x100000)
0x832281e8 : 0x5555bc (0xf5c2110 0x0 0x0 0x83228284)
0x832282a8 : 0x555926 (0xf373f80 0x0 0x1 0x61a)
0x832282c8 : 0x126b28c (0xf373f80 0x0 0x0 0x8322831c)
0x83228338 : 0x1263b4f (0x6cf7c000 0xf373f80 0xf8b3a04 0x4000000)
0x83228368 : 0x1249396 (0x6cf7c000 0xf8b3a00 0x1000 0xd6a9e00)
0x83228398 : 0x125ff6e (0x6cf7c000 0xf462d00 0xf8b3a00 0xb8799)
0x832283d8 : 0x124bac8 (0xdae8240 0xf8b3a00 0x0 0x0)
0x83228438 : 0x124be44 (0x6cf7c000 0x0 0x0 0x0)
0x83228478 : 0x124a0ec (0x6cf7c000 0x0 0x0 0x0)
0x832284b8 : 0x124a4b8 (0x6cf7c000 0xfa0c800 0x0 0x0)
0x832284f8 : 0x152e6df (0x6cf7c000 0xdccda80 0x4 0x0)
0x83228528 : 0x4fbdbe (0xdccda80 0x0 0x1 0xd973a00)
0x83228548 : 0x4fbdd9 (0xdccda80 0x0 0x0 0x1000001)
0x83228568 : 0x152ea48 (0xdccda80 0x10050000 0x81000000 0x80000000)
0x83228598 : 0x126092d (0xdccda80 0x0 0x108 0x0)
0x832285d8 : 0x124b663 (0x6cf7c000 0xf953a00 0x40000000 0x102600)
0x83228618 : 0x124b9e0 (0x6cf7c000 0x0 0x10 0x0)
0x83228678 : 0x124be44 (0x6cf7c000 0x0 0x0 0x0)
0x832286b8 : 0x124a0ec (0x6cf7c000 0x0 0x0 0x0)
0x832286f8 : 0x124a4b8 (0x6cf7c000 0xf9bd000 0x200000 0xa010000)
0x83228738 : 0x152e6df (0x6cf7c000 0x1be65e40 0x4 0x0)
0x83228768 : 0x4fbdbe (0x1be65e40 0x0 0x1 0xf45e800)
0x83228788 : 0x4fbdd9 (0x1be65e40 0x0 0x0 0x20)
0x832287a8 : 0x152ea48 (0x1be65e40 0x800000 0x0 0x0)
0x832287d8 : 0x126092d (0x1be65e40 0x2000000 0x0 0x600)
0x83228818 : 0x124b663 (0x6cf7c000 0xf9df700 0x0 0x0)
0x83228858 : 0x124b9e0 (0x6cf7c000 0x0 0x0 0x10000)
0x832288b8 : 0x124be44 (0x6cf7c000 0x0 0x0 0x0)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOSurface(74.0)@0x152a000->0x1534fff
com.apple.driver.AppleIntelHDGraphics(6.1.8)@0x1248000->0x12f4fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

.....

Message was edited by: califfo1975