Artitron

Q: MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

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Q: MacBook Pro (2010) Freeze

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  • by Laundryman,

    Laundryman Laundryman Oct 6, 2010 5:18 AM in response to Danny_Bekerman
    Level 1 (0 points)
    Oct 6, 2010 5:18 AM in response to Danny_Bekerman
    been working with graphics switching off for 3 weeks - since I did it no freezes - except once when a software update ran, and reset the graphics switching to on.
  • by newhamburg,

    newhamburg newhamburg Oct 6, 2010 12:06 PM in response to Julian Wainwright
    Level 1 (0 points)
    Oct 6, 2010 12:06 PM in response to Julian Wainwright
    hello julian, i have the same machine and had the same issue as well. did you updated all softwareside options? I was lucky because that was plenty. freezing problems went away as they came.
    if it still is running incorrect i would accept the proposal by artitron and replace your machine by apple.
  • by Kopy,

    Kopy Kopy Oct 6, 2010 12:15 PM in response to Artitron
    Level 1 (10 points)
    Oct 6, 2010 12:15 PM in response to Artitron
    Well...
    I talked again with apple after send my system logs after a clean install and update..
    Listen!!!
    They said me my updates are corrupted in logs caused by wifi update!!
    WHAT?
    a wifi conection OS update can freeze a MAcbook pro? sorry but ..hahahahaha
    Now they request me an ew install(tired to reinstall OSX) ,with updates made by ethernet!!And send logs again,,,,,,,,

    Im furious,they are wasting time and thinking im idiot!!
    Also they said me they dont see any hardware fail in logs...
    Of course,they are random logs !! my god!! i cant believe apple supervisors..

    In that case,all users will have freezes!!

    really ungry and i ccant do anything..
    never again
  • by Kopy,

    Kopy Kopy Oct 6, 2010 3:13 PM in response to Kopy
    Level 1 (10 points)
    Oct 6, 2010 3:13 PM in response to Kopy
    *random logs !!

    I menat random freezes!
  • by johnny quid,

    johnny quid johnny quid Oct 6, 2010 3:49 PM in response to Kopy
    Level 1 (0 points)
    Oct 6, 2010 3:49 PM in response to Kopy
    so lets narrow this down a bit

    fresh install of the os still causes freeze

    does disabling the graphics switching software and using either the intel or nvidia chip avoid the freeze

    other apple machines using snow leopard are they experiencing freezing (if not then it most likely could be a hardware problem with the mbp)

    and i was also wondering if these crashes and freezes are so wide spread how isn't it in the news ?

    can i have a YES/NO answer to this please: can leopard 10.5.8 be installed on a mid 2010 mbp?
  • by Mitch Towne1,

    Mitch Towne1 Mitch Towne1 Oct 6, 2010 4:03 PM in response to Artitron
    Level 1 (45 points)
    Oct 6, 2010 4:03 PM in response to Artitron
    Wow...this thread is a serious buzz kill. I just ordered an awesome refurbished 15 inch 2.66 I7 MBP. I really should have checked this forum first. Now I have already cancelled the order (though it is going to ship...I will have to just send it back). I just can't deal with having a computer that might be a time bomb. I went through that with the processor whine issue with my first MBP and I won't deal with it again.

    So, anyone have any advice regarding getting a 2.8 Core 2 Duo instead of the I7? Do the Core 2 Duos have the same problem or do they have some other gremlin that is just as bad?

    Thanks!
  • by houli,

    houli houli Oct 6, 2010 10:52 PM in response to johnny quid
    Level 1 (0 points)
    Oct 6, 2010 10:52 PM in response to johnny quid
    No, it can't.

    To switch graphics switching off doesn't help on against the freezing issue. Still freezes.
  • by johnny quid,

    johnny quid johnny quid Oct 6, 2010 10:59 PM in response to houli
    Level 1 (0 points)
    Oct 6, 2010 10:59 PM in response to houli
    ok
    think it safe to return and go the way of another brand 3k usd is too much for this level of headache
  • by eddieddu,

    eddieddu eddieddu Oct 6, 2010 11:52 PM in response to Mitch Towne1
    Level 1 (10 points)
    Oct 6, 2010 11:52 PM in response to Mitch Towne1
    My direct comparison between my first, replaced MBP 2.8CD and my current i7 is

    ->2.8 gets much more hotter and has in addition much louder fans. So in total the machine is loader.

    ->under heavy use with several VMWares and applications with large memory and processor foot prints the machine is fast and stable (having 8GB non Apple RAM as well)

    ->in my case i had only THREE freezes in the last 4 months so far for which I'm not sure if they are related to the here discussed issue
  • by Kopy,

    Kopy Kopy Oct 6, 2010 11:57 PM in response to eddieddu
    Level 1 (10 points)
    Oct 6, 2010 11:57 PM in response to eddieddu
    I think your issue is luke us
    YOu had 3 freezes in 4 months?
    Me 3 in 4 months too
    Now it doesnt freeze since 1 month..but i dont trust

    Can happen again!
  • by Mitch Towne1,

    Mitch Towne1 Mitch Towne1 Oct 7, 2010 2:17 PM in response to eddieddu
    Level 1 (45 points)
    Oct 7, 2010 2:17 PM in response to eddieddu
    Thank you for the comparison.

    I got Apple to waive the restocking fee, so I might go ahead and open the box and check it out. Is there anything that I could do to test this machine for the freeze issue? Is there anything that makes it freeze on a consistent basis?

    Thanks!
  • by Vadim T.,

    Vadim T. Vadim T. Oct 7, 2010 2:20 PM in response to Mitch Towne1
    Level 1 (10 points)
    Oct 7, 2010 2:20 PM in response to Mitch Towne1
    Mitch Towne1 wrote:
    Thank you for the comparison.

    I got Apple to waive the restocking fee, so I might go ahead and open the box and check it out. Is there anything that I could do to test this machine for the freeze issue? Is there anything that makes it freeze on a consistent basis?

    Thanks!

    Yes, using the mbp At least for me anyways.
  • by Kopy,

    Kopy Kopy Oct 7, 2010 2:30 PM in response to Vadim T.
    Level 1 (10 points)
    Oct 7, 2010 2:30 PM in response to Vadim T.
    Unfortunately freezes came to me 1 month later....
    If the machine is "freeze posibble" it will show it soon or later..
    But try to wotk with it at max during hours .
    Try to force the machine to work a lot,a few hours..and test ...

    First of all,i would make 2 o 3 Hardware tests ,with the machine hot(some problems come for hot).... in extended mode test..

    Also i would make a test Ram a few times....
    Smart check.
    And sector hardrive testing....

    Hope it helps..
  • by Mitch Towne1,

    Mitch Towne1 Mitch Towne1 Oct 7, 2010 8:19 PM in response to Kopy
    Level 1 (45 points)
    Oct 7, 2010 8:19 PM in response to Kopy
    So, what you are saying is to run these tests and then see if the machine freezes?

    I haven't read all of the 46 pages on this thread but I have read quite a few. It seems like some people have remedied the situation by turning off graphics switching, while others haven't.

    My biggest worry with the machine is having it freeze while I am using it for a music performance with Mainstage. Has anyone had any problems similar to this?
  • by Kopy,

    Kopy Kopy Oct 7, 2010 9:20 PM in response to Mitch Towne1
    Level 1 (10 points)
    Oct 7, 2010 9:20 PM in response to Mitch Towne1
    @Mitch
    Yes ,do that test ,you dont lose nothing...

    Im dj and producer too, i use it for performance too...
    I used it 2 gigs with no problems, but it frozen at home (lucky) 3 times ...
    Never again i go with it,now i go with my old Powerbook g4 (2002),till Apple fix my problem.

    Good luck!
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