Artitron

Q: MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

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Q: MacBook Pro (2010) Freeze

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  • by Kopy,

    Kopy Kopy Oct 13, 2010 7:44 AM in response to GoTVols
    Level 1 (10 points)
    Oct 13, 2010 7:44 AM in response to GoTVols
    Of course it is!
    If oyu have a problem with a new car,for example:
    Every trip the car stops......but mechanical guys cant see any error on diagnostics..but he car following stopping..
    Im sure the mechanical guys change some parts to try to fix,or know aproximately were is the problem.
    Apple dont do anything if the "Tests are ok"

    MY GOD!
    of course i still think is a robbery!
    4 months and no solution,and please send it again to service center!

    IM fuc-ked thanks to apple ,
    Now i hace to sell it for 200 $ less....
  • by Elizabeth Phillips,

    Elizabeth Phillips Elizabeth Phillips Oct 13, 2010 12:43 PM in response to Artitron
    Level 1 (5 points)
    Oct 13, 2010 12:43 PM in response to Artitron
    Well, add me to the list.

    I have a MBP 15" that was ordered on Sept. 24, 2010. It freezes upon waking from sleep or when screen saver comes on. I turned off the "Use secure virtual memory" and that worked once. But it's happened daily since I first began using the machine. I have my work IT on the issue, but I'm worried. I haven't been able to test it much, but I haven't had any freezes while actually working on MBP. Just upon "waking it up". Now I have disabled sleep and screen saver, but that's no solution. Also, I use an external monitor, but I don't think that's the problem...is it a lemon??

    I have reported to Apple...

    Help!
  • by mingvest,

    mingvest mingvest Oct 13, 2010 4:33 PM in response to Artitron
    Level 1 (0 points)
    Oct 13, 2010 4:33 PM in response to Artitron
    Artitron,
    I turned off Automatic Graphics Switching and have since suffered no freezes.
    Before it was freezing a few minutes after I turned it on.
    I think there is a problem with the Nvidia/Intel graphics switching solution.
  • by semija,

    semija semija Oct 14, 2010 7:16 AM in response to Artitron
    Level 1 (30 points)
    Oct 14, 2010 7:16 AM in response to Artitron
    My new i7 macbook pro suffers from the same issues (freezing trackpad, only force shut down helps). I brought it to the Genius bar last week, they did some software fixing, it worked for several hours, then it started again. I then did a clean setup (erase and install), it worked fine for probably 1 day, now it started again, and is worse than before. It already hangs while starting up, so I cannot do anything with it anymore. Safe mode does not help, everything else did not help (repair disk,pram etc). No idea what I should do. Anyone with any suggestions
  • by Elizabeth Phillips,

    Elizabeth Phillips Elizabeth Phillips Oct 14, 2010 8:57 AM in response to semija
    Level 1 (5 points)
    Oct 14, 2010 8:57 AM in response to semija
    I can't believe there have been nearly 250,000 views of this thread, and no solution!

    Since my laptop is brand new, I'm wary to proceed with installing Parallels, and all of the other software I need to work. But I don't want to keep waiting. This is seriously making me consider just going back to a PC at work (I still have my MacBook at home). C'mon Apple!!!

    Happened again twice yesterday, we'll see how today goes...
  • by Espen Vestre,

    Espen Vestre Espen Vestre Oct 14, 2010 9:36 AM in response to Elizabeth Phillips
    Level 1 (149 points)
    iPhone
    Oct 14, 2010 9:36 AM in response to Elizabeth Phillips
    Elizabeth Phillips wrote:
    I can't believe there have been nearly 250,000 views of this thread, and no solution!

    Since my laptop is brand new, I'm wary to proceed with installing Parallels, and all of the other software I need to work. But I don't want to keep waiting. This is seriously making me consider just going back to a PC at work (I still have my MacBook at home). C'mon Apple!!!

    Happened again twice yesterday, we'll see how today goes...


    I think the problem with this thread is that it contains absolutely all kinds of issues that people have with MacBooks. I responded a long time ago because I experienced one of these stalls where the interface is frozen but the machine keeps on running (and I could reboot it from a remote shell). I seem to have the same configuration as you, and have only had this ONCE, otherwise this is the most reliable laptop I've ever had (knock on wood ;))

    My hunch is that your problems with sleep may be one of several hardware problems. If your machine has a standard configuration, it will write a "sleepimage" file with your current memory contents to a file whenever you put it to sleep. I think something may go wrong in that process, and that could really be both memory, main board or disk. I.e. very general problems and nothing to do with this computer model.

    Did you run disk utility to see if you simply have a bad disk?
  • by Elizabeth Phillips,

    Elizabeth Phillips Elizabeth Phillips Oct 14, 2010 5:22 PM in response to Espen Vestre
    Level 1 (5 points)
    Oct 14, 2010 5:22 PM in response to Espen Vestre
    Espen - I agree...

    I have not run disk utility, but I was using "Home Sync" and had it set to sync at logout, which was occurring when my computer went to sleep. I'm on a network at work. That may be where my issues were arising. So...I turned Sync off completely and now am using time machine for backups, so we will see if this solves it.

    Has anyone else been using Home Sync? Sorry, I haven't gone all the way back through all threads.

    I'll let you know if there's another issue tomorrow (there was one today, early on before I got some IT help and changed my Sync settings!).
  • by Espen Vestre,

    Espen Vestre Espen Vestre Oct 15, 2010 1:58 AM in response to Elizabeth Phillips
    Level 1 (149 points)
    iPhone
    Oct 15, 2010 1:58 AM in response to Elizabeth Phillips
    Elizabeth Phillips wrote:
    I was using "Home Sync" and had it set to sync at logout, which was occurring when my computer went to sleep.


    That sounds like something that could make the system hang on sleep wake. Did you try to wait for a long time to see if the machine eventually would wake properly?
  • by semija,

    semija semija Oct 15, 2010 5:22 AM in response to Kopy
    Level 1 (30 points)
    Oct 15, 2010 5:22 AM in response to Kopy
    I again, erased everything and loaded just the ilife software. I am just eager to see if the thing works without anything on it. However, there is no good to have no usable software on a top of the line laptop. Hope Apples solves the problem
  • by Elizabeth Phillips,

    Elizabeth Phillips Elizabeth Phillips Oct 15, 2010 8:52 AM in response to Espen Vestre
    Level 1 (5 points)
    Oct 15, 2010 8:52 AM in response to Espen Vestre
    Espen - Yes - I'm hopeful that was it. I did wait a little bit, but couldn't stand the freeze - and subsequent human freak out! But it does make sense, as almost every time the home sync started there were errors that I had to click through/ok before it would complete the sync...

    I'll post again if I have more problems!
  • by semija,

    semija semija Oct 18, 2010 1:19 AM in response to semija
    Level 1 (30 points)
    Oct 18, 2010 1:19 AM in response to semija
    Same thing this morning. Just apple software on the computer (ilife, iwork). Computer froze just after login. Had to force shut-down three times.
  • by actionjack84,

    actionjack84 actionjack84 Oct 18, 2010 5:55 AM in response to Artitron
    Level 1 (0 points)
    Oct 18, 2010 5:55 AM in response to Artitron
    Wow! This *****! Crazy irony is that I had only experience issues when waking from long sleep until this morning when I twice attempted the link to leave feedback with Apple. 2 times successively when clicking on the feedback URL on page 77 of this thread my <1 month old MBP 13 had a Kernel Panic! Going try a third time now.
  • by Kopy,

    Kopy Kopy Oct 18, 2010 7:35 AM in response to semija
    Level 1 (10 points)
    Oct 18, 2010 7:35 AM in response to semija
    Apple said me ,it must be a software problem......OK
    I only have OS X installed,so then APPLE SOFTWARE is the problem?
    jajajajajajajaj
    Sorry again ....STOP LIE APPLE!!

    Finally mi Macbook Pro is sold in second hand market thanks to apple service..
    I lost 200 euros .... but now i can buy any laptop and install OS X
    THANKS APPLE
    Thanks for make loose money and time..
    All the musicians are very happy with youor lies.
    ..
  • by GoTVols,

    GoTVols GoTVols Oct 18, 2010 12:05 PM in response to Kopy
    Level 2 (255 points)
    Oct 18, 2010 12:05 PM in response to Kopy
    Have you tried uninstalling Flash entirely and see how things go for awhile??
    just a thought
  • by actionjack84,

    actionjack84 actionjack84 Oct 18, 2010 3:24 PM in response to Kopy
    Level 1 (0 points)
    Oct 18, 2010 3:24 PM in response to Kopy
    I for one believe it is a software issue. I have a few theories including one that my System folder if eff-ed due to Migration Assistant bringing over a bunch of legacy PPC stuff from my old PBG4.

    Can't believe we can't say ucks_Sa on here.
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