Q: MacBook Pro (2010) Freeze

My friend bough a MBP against my advice. Guess what it went back in 3 days to get it replaced 4 days later and about 500 miles of driving same thing you guys are getting. The Apple Rep tried to blame software, NOT. Apple is good at hiding thier problems and this is a HARDWARE issue.

Yes,it is.
Apple said me the same.
Apple engenieers.."is a software problem", when the only software istalled was the SNOW LEOPARD clean......
First they acussed to the updates by wifi(corrupted packets),and now this..
Apple dont want to replace any part(my MBP has 3 months) so i have to get a s-hit of laptop for ever..
All of yoou are adviced with this failure..
Good luck

Kopy wrote:
Yes,it is.
Apple said me the same.
Apple engenieers.."is a software problem", when the only software istalled was the SNOW LEOPARD clean......
First they acussed to the updates by wifi(corrupted packets),and now this..
Apple dont want to replace any part(my MBP has 3 months) so i have to get a s-hit of laptop for ever..
All of yoou are adviced with this failure..
Good luck

That wifi explanation hints at such cluelessness that I would demand talking to his boss...

I'm sorry you got such bad treatment by apple. My own experiences with apple support, e.g. with my terrible first gen white MacBook, have been only very positive.

NO JOY Guys.

Machine wakes up brilliantly from sleeping all night. Only problem is still has random panics. Happily tossed it, fully charged, in my briefcase yesterday morning and hit the road. By noon I had a file scanned at Staples ready to pass off to the big giant head over Staples wifi. Pulled a SMOKING HOT MBP Pro out of my briefcase and had to hard reboot. Fired off a profanity laced crash report to Apple (I know that will be effective) rebooted and used most of the remaining 22% of my battery working on the painfully slow wifi at Staples without another issue.

This morning it woke up brilliantly again. Feeling cavalier I began to compose a masterpiece correcting my daughter's 4th grade teacher for improperly grading my daughter's work. I bravely fired up iPhoto to paste a photo supporting my well reasoned argument and then my almost new beautifully CNC'd hunk of aluminum cried "the sky is falling!". POOF.

F-me. Gonna have to dust off the slow POS HP laptop the big giant head gave me.

A supervisor say me that...We vcant change your MAcbook cause is a software problem.

So i tried all.....
Hope they waste my money in medicines ...
For sure....

The latest joy is today has been full of f - ing with this POS and get this it can not update via software update. 3 times in a row it panics during the software update.

I have now booted in to Single User mode and run fsck, which I must force, the reboot, and reboot again for good measure and try SU - BOOM.

Pretty discouraged now as a long term patron of Apple products with very few problems until the logic board failure on our G5 iMac, now this.

Hardware or software, its still Apple's hardware and Apple's OS. Quality appears to be directly inverse to mark share.

I have had the same problem since purchasing my 2.66 i7 MBP (6,1) several months ago and have lived with it. My freezing problem seems to occur some time after the computer resumes from the display going to sleep (if you can call it that... the computer itself never goes into sleep mode, just the display). The freezing problem is sporadic, does not occur every time, and there seems to be no rhyme or reason related to which programs are running. This freezing problem occurs several times a week. Sometimes the computer is under load, sometimes it is not. My most recent freeze was this morning; I woke up the screen (the computer itself was not sleeping), attempted to eject an external hard drive, and the computer froze (the mouse/trackpad would work, but I was unable to click on anything). In some instances, I can click on "shut down", but the MBP remains frozen. I have not sought help from Apple yet because I have not been able to pinpoint what causes the freeze (I am unable to intentionally repeat the freeze). Given the number of complaints in this forum, and validation that I am not the only one to have this problem, I will be taking this problem to Apple to see what can be done.

Being a PC guy (sorry) and a geek at heart, I reinstalled the OS several times and had the same problem with a clean install. I even had the computer freeze one time during the install process (which leads me to believe this is a hardware problem). I upgraded my RAM thinking that may have been the problem; that did not resolve the issue either. I had an older MBP prior to this model and never experienced these problems. My wife has an older 13" MBP and does not experience these freezing problems. I am rather disappointed with my experience as random crashes is one of the reasons why I switched from a Windows-based machine to a Mac.

greetings all. i bought this laptop mid July, and i've just encountered my first freeze.

yay.

do i start to bug Apple about this?

got my laptop back from repair. it was the third time it has been repaired so far because of unpredictable graphic freezes. apple first changed the logic board twice but this time they also exchanged the memory modules. It "seems" that the problem is now resolved, so it wasn't probably the graphics chip in my case which was causing the freezes.

I suspected software but over the previous few days my machine spiraled into repeated kernel panics doing even the most mundane tasks. Even disk utility destroyed a flash drive. A common culprit started showing up in most of the logs - GeFore and nVidia drivers. Finally I decided to make backups and do a clean install but I couldn't even make backups - as soon as the disk started writing it would panic. Eventually I booted into Safe Mode made minimal duplicates of as much new data since the migration as possible and rebooted and was able to mount and use an external drive. Once I was comfortable cutting my losses I tried to clean install from the factory disks but even that created a panic. I tried 3 times to boot from the CD, erase the HD, and install fresh. Each time resulted in the screen of death.

My machine passed the Extended Hardware test and the drive appeared OK to Disk Utility. I have no idea what ultimately was the issue but I now suspect the GeForce 320 graphics.

My treatment by Apple Support could not have been better and they exchanged my machine for a new one which I am setting up today. I hope this machine lives up to my expectations, based on using Apples products since my 2e in college, so I can get some work done.

Message was edited by: actionjack84

You are very lucky Houli!!
To me they didnt repair anything due "diagnostics" are ok ...
They say is a software problem(Only OSx installed) What a great technicians!
THANKS APPLE TO WASTE MY MONEY!
And beware with Spanish Apple Care!

My Macbook Pro did the exact same thing. I was just listening to music on my iTunes, and it just froze, but the loading cursor didn't show. It was just plain frozen and it was making a little "tick tick tick" noise. Then a day later, I was just browsing the internet and it suddenly froze again.

I am assuming it's a manufacturing defect.

I just want to give an update here, as I have posted several questions 2 or 3 weeks ago. In the meantime everything was ok, my macbook pro i7 worked pretty well, no freezes any more.... until last Saturday, when all of a sudden the freezing issue appeared again, and very frequently. Most of the time it was again after a certain time of inactivity, however it could also happen while working on a document. Just to mention, I did not install any new software in the last two weeks, so the same machine worked fine for two weeks, and then all of a sudden started to freeze again. Now I brought it to an apple reseller, and what they did is replacing the whole trackpad but not the logic board. So I will see how it works and post later of my experiences. I guess I will need a ton of good luck if this should cure the whole thing.

Please include in your posts if you have a core2duo 13" or a 15" with the newer i5 or i7.
thank you. Some posters don't mention that fact or have it at the bottom of the window in what system/s they have.
thank you

Troll Review:
Believability: 1/10. I would have given you a zero, except I notice some comments here that seem to think it's a legitimate point.
Humor: 6/10. The punch line was honestly not expected, and elicited a smile from me. But it would need a bit more work to truly be hilarious.
Anger response: 4/10. A fairly good natured troll. It does little to incite anger, but I think that if you worked on it a bit more and made the story more plausible, you could be a real contender, inciting hundreds of flames.
Overall: 5/10. A nice effort, but a little too obvious, and the punchline just wasn't enough, given the length of the post. The punchline could have been delivered in one simple paragraph.