Artitron

Q: MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

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Q: MacBook Pro (2010) Freeze

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  • by semija,

    semija semija Nov 23, 2010 7:22 AM in response to danlig
    Level 1 (30 points)
    Nov 23, 2010 7:22 AM in response to danlig
    Hi, I posted here several times because my new macbook pro suffered from the same freezing problems. About 4 weeks ago I brought it back to my apple reseller, they replaced the trackpad. Furthermore I did another clean install and did not use migration assistant at all. Since then (and that is now about 4 weeks) I did not experience any freezing issues. So, I hope this will work now for ever.

    Sz
  • by actionjack84,

    actionjack84 actionjack84 Nov 23, 2010 7:38 AM in response to Artitron
    Level 1 (0 points)
    Nov 23, 2010 7:38 AM in response to Artitron
    Since my machine was replaced I run Safari all day long as it is my favored browser. My machine that was sent back suffered from the WebKit panics but I still think that was due to bad vRam being accessed (read or write at bad addresses).

    I also run Win XP via Parallels that was "Transported" from a Virtual PC 7 disk image - Amazing!
    Parallels even compressed it 75%.
  • by Stroneix,

    Stroneix Stroneix Nov 23, 2010 11:36 AM in response to actionjack84
    Level 1 (0 points)
    Nov 23, 2010 11:36 AM in response to actionjack84
    As I'm not really in the mood of reading 84 pages I'm just gonna post my "story" here. Maybe someone can be of help

    I bought my 13" macbook pro, 4 gb ram, 2,4 ghz like one month ago. It ran fine 1-2 weeks and then I started getting some really strange errors. It freezed, would most of the time not mount my dics, spotlight wouldn't work properly.. could go on forever (almost)
    I'm not an expert but it really felt like there was something wrong with the harddrive.

    I tried formatting it, wouldn't solve any problems. I went to a repair center and two days later they told me that they found nothing wrong with it and that they have formatted it .

    That was one week ago and now the problem is back, with some changes. Now I do not get any weird errors anymore but it still freezes. Then when I reboot it (holding down the powerbutton) and then power it back on, most of the times a blinking folder icon with a question mark inside shows up. I have to reboot the computer about 10 times then it works again (if im lucky).

    Then after using it maybe 10-20 minutes it would just freeze again and I would have to go through the whole procedure again.

    Should I just go back with it or could it be any 3rd party programs? The only thing i can think of is BetterTouchTool and chrome because that's like the first thing i install. But could 3rd party programs really cause the computer not to boot into OS?

    Running OS
    Mac OS X 10.6.5 (10H574)
  • by actionjack84,

    actionjack84 actionjack84 Nov 23, 2010 12:41 PM in response to Artitron
    Level 1 (0 points)
    Nov 23, 2010 12:41 PM in response to Artitron
    Lots of similarities to what happened to me. I would try a clean install with factory disks and stay away from 10.6.5. for now. If using Migration Assistant, I would stick to FireWire target disk mode.

    If the panics resume or continue I would push hard for a replacement.

    Did you buy it refurbished?
  • by Kopy,

    Kopy Kopy Nov 23, 2010 1:44 PM in response to Espen Vestre
    Level 1 (10 points)
    Nov 23, 2010 1:44 PM in response to Espen Vestre
    Yes ,but if they are same inside,why doesnt freeze like Pro units?
    I think macbook and macbook pro are made in different factories..
    Or some parts are differents..

    Im thinking in buya MAcbook (My macbook pro 13 was sold in second hand market 2 weeks ago due Apple didnt want to replace it )
  • by Espen Vestre,

    Espen Vestre Espen Vestre Nov 24, 2010 12:57 AM in response to Kopy
    Level 1 (149 points)
    iPhone
    Nov 24, 2010 12:57 AM in response to Kopy
    Kopy wrote:
    Yes ,but if they are same inside,why doesnt freeze like Pro units?


    I don't think we can conclude that from this thread, which is part of the MacBook Pro subforum and has become a place where all kinds of completely unrelated problems are posted (originally it was mostly about 15" and 17" problems, and those are very different machines).
  • by JK09,

    JK09 JK09 Nov 24, 2010 10:14 AM in response to Artitron
    Level 1 (5 points)
    Nov 24, 2010 10:14 AM in response to Artitron
    I was planning to get a new MBP around the time when the mid-2010 models came out, only to discover this thread. This issue has dragged on for so long that I'm probably going to just wait until early 2011 and get one the next time the MBPs are updated.

    In any event, it seems like 95% of the people having problems in this thread have one or all of the following in common:

    - freezes at the time of graphics card switching
    - have an exterior monitor in use
    - used Migration Assistant (and continue using M.A. when reinstalling software, etc.)

    The last one -- Migration Assistant -- increasingly seems to be a culprit. Other than the people with actual hardware problems, I'm curious how many people had their problem go away when they reinstalled the system software and then MANUALLY migrated their old data, being careful not to bring over any outdated extensions, etc., from a pre-10.5 and/or G4 system.
  • by diver007,

    diver007 diver007 Nov 24, 2010 3:02 PM in response to mbta3247
    Level 1 (0 points)
    Nov 24, 2010 3:02 PM in response to mbta3247
    I have exactly the same problem with freezing. I am using a macbook pro 15, i7 2.66
    My computer has recently beeb upgraded to 8 GB memory but the problem started before that and it still a problem...

    I guess the problem is located in the Grapich Card because the freeze always happen after I have been doing some editing in Photoshop or Lightroom.
  • by shimatta,

    shimatta shimatta Nov 25, 2010 12:30 PM in response to Artitron
    Level 1 (5 points)
    Nov 25, 2010 12:30 PM in response to Artitron
    Same problem here as well, not a 2010 Macbook pro, but late 2009 model with Geforce 9400M. I get it always when going to the site http://www.jokakoti.fi with Safari 5.0.3 and browse the site for a while, or put the laptop in sleep while the site is in the front, and when waking up, it always freezes with these errors in console:

    25.11.2010 21:49:47 kernel NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
    25.11.2010 21:50:07 kernel NVDA(OpenGL): Channel timeout!
    25.11.2010 21:50:07 kernel 0000006e
    25.11.2010 21:50:07 kernel 00200000 00005039 00000476 00000002
    25.11.2010 21:50:07 kernel 0000047c 00000100 00000000 00000014
    25.11.2010 21:50:07 kernel 00000000 00000000 00000043
    25.11.2010 21:50:07 kernel 00000002 00000000
    25.11.2010 21:59:06 kernel NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
    25.11.2010 21:59:06 kernel 00000069
  • by eobet,

    eobet eobet Nov 27, 2010 2:29 PM in response to JK09
    Level 1 (13 points)
    Mac OS X
    Nov 27, 2010 2:29 PM in response to JK09
    I can't answer for if my freezes always happened during a switch, but I do not have an external monitor. I did use the migration assistant, though!

    Anyway, my freezes have lately (knock on wood) gone away, but I haven't done anything to my machine other than applying software updates...
  • by ixandu,

    ixandu ixandu Nov 28, 2010 10:26 AM in response to eobet
    Level 1 (5 points)
    iPhone
    Nov 28, 2010 10:26 AM in response to eobet
    I have the same problem, the system freeze from time to time without a reason. I bought the computer from sua but I live in Romania (Europe) and here I have not apple store. What should I do?
  • by ixandu,

    ixandu ixandu Nov 28, 2010 10:28 AM in response to ixandu
    Level 1 (5 points)
    iPhone
    Nov 28, 2010 10:28 AM in response to ixandu
    I just disabled the automatic graphic switching and I hope that the freezeing issue will disappear.
  • by ixandu,

    ixandu ixandu Nov 29, 2010 4:23 PM in response to ixandu
    Level 1 (5 points)
    iPhone
    Nov 29, 2010 4:23 PM in response to ixandu
    the mac book pro did it again... so the disabled graphic switch didn't help. i'm waiting for another solution to investigate
  • by Juan Cano1,

    Juan Cano1 Juan Cano1 Dec 2, 2010 12:21 PM in response to Artitron
    Level 1 (5 points)
    Dec 2, 2010 12:21 PM in response to Artitron
    I've had this MacBook Pro 17" for over a year, and once in a while, when I'm not using it, it goes to sleep and it freezes, but I can still see my cursor but the screen on the MacBook Pro and on the Cinema Display 30" are black. It was happening once every couple weeks, but in the last month it's started to happen almost everyday, today it has happened 3 times. It seems to be related to having the Display connected. If I disconnect the display, the screen on my MacBook Pro goes blue for like 2 seconds like it's gonna come back and then it goes black. All I can do is hold the power button and restart.

    Here's my specs:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro5,2
    Processor Name: Intel Core 2 Duo
    Processor Speed: 3.06 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache: 6 MB
    Memory: 8 GB
    Bus Speed: 1.07 GHz
    Boot ROM Version: MBP52.008E.B05
    SMC Version (system): 1.42f4

    Thank you!
  • by houli,

    houli houli Dec 4, 2010 12:57 AM in response to Juan Cano1
    Level 1 (0 points)
    Dec 4, 2010 12:57 AM in response to Juan Cano1
    First I'd like to say that topics shouldn't be mixed up Juan, open an new thread for your manner .

    To all 2010 model owner's who have sporadical graphic freezes: I am running my Laptop now on OSX-10.6.5 and W7-64bit after it was repaired for "3" times. I got it back in October this year and it was the "memory" that caused the freezes!
    Apple changes the logic board twice and then the memory. After that, all was fine up to now. I also did the firmware upgrade to v1.9 after the repair.
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