Q: MacBook Pro (2010) Freeze

my macbook pro 13 inch has a frozen screen. i can't move the mouse, and the screen is completely frozen. even when i put the lid down or whatever you call it, the screen stays the exact same way. i was making an imovie thing and i had to convert it to somethin so i could put it online, and it was saying it was gonna take 3 hours, and it was getting late, so i left it overnight to finish. i came back in the morning and it was completely frozen, and ive been waiting for like an hour and its still frozen. idk what to do

Hi Guys, I got Leopard 10.6.5.
I got the following problem, sometimes when I'm browsing on the web My MacBook froze, the screen blink. I wait to see if it come back, but it don't. i have to press the power button to shut it down and turn it on again. and the computer start perfectly. that had this problem just twice, I wonder if this is a Bug or other kind of problem. ? (i got this problem since I update to 10.6.5) For me it seens that this is aaaaaaaaaaa HUGE BUG!!!!

Thank you so much

Sigh... same issue here. I've had this 15" Macbook Pro since October and it had been fine...

But it's frozen three times already today. That's just today. Lame-o. I've been working in Photoshop each time it's frozen with Firefox open. Before the actual freeze I've noticed a serious reduction in performance.

I really don't have time for this to happen!

Tom

the genius bar couldn't reproduce my problem and the machine passed hardware diagnostics, but after explaining to applecare the whole situation, they offered a replacement. it arrived yesterday and has been working perfectly...knock on wood. in fact, the performance of this machine seems much better than the previous one. at one point with the first, problematic machine, i erased the hd and re-installed with the 10.6.4 disc that came with it, then attempted to upgrade to 10.6.5. it froze halfway through the install of course. definitely some bad hardware. i'm loving this new one though.

Oh
You are lucky!!!
Why they didnt replace mine in the same situation?
Diagnostics ok ,and they didnt change it,i had to sell it

WHAT HAPPENS IN SPAIN WITH APPLECARE? THEY THINK WE ARE IDIOTS.

Same thing went on on the first day that i used it, then it stopped and recently it happend again..What the What!!!!!
Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i5
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB

I can report same thing. My new Macbook Pro i7 with 512MB SSD and high-res screen seems to totally freeze when on battery power. Sometimes once every 3-4 hrs, sometimes (like this afternoon) every 10-15 minutes or so. Maybe happens more with video playback? What the heck? Last night happened when playing a (rented) movie in iTunes. This afternoon happened when I was browsing youtube. This evening happened when I was viewing pdfs in Preview.

NOT exactly an endorsement of Mac OSX "stability" advantage over other OSs.

I see this thread is loooooong now. Has there been any public response or acknowledgement from Apple on this issue? Or is it up to individuals to try to deal with it on their own?

my mbp 15" from 2008 just started freezing in the last 2 weeks. Everything just randomly freezes. cursor and all. have to power off and on every time. it seems worse while in Safari. Firefox not as bad. but computer can freeze while doing nothing, with nothing open. getting really annoyed. this thing has been such a champ until recently. and with all the reading i've been doing - i can see this is a big problem for apple.

Apple doesnt acknowledge this.
THEY SAID ME THIS:
"Is a software problem" (Only OSx installed!!)

With that response they clean their hands VERY WELL..

ANd now they are working ina new MBPs...... we are forgotten .....

By the way....
As im a producer and dj,i have around 65000 followers in Myspace,1200 on facebook and more...

So is good all of us advice of this Big Problem....i done it on my state,blogs,and all newsletter....
Hope at least my followers are adviced....
STOP THIS !!

Just froze again today.

1) HDD swap by Apple did not eliminate freezing.
2) Full OSX reinstall without Migration Assistant / TimeCapsule did not eliminate freezing.
3) Flash 10.2 beta did not eliminate freezing.

The laptop is broken and I've wasted enough time on this. I booked an appointment at the Genius bar for this afternoon.

Time to start bit-wiping the drive...again...

../mk

Then apple wll say you ,is a software problem :P

Good luck!

I just had this freeze happen for the first time today. It happened twice. Both times were under relatively heavy network load.

Machine is 17" MBP i7, purchased in June-July 2010. The only thing that might be different about my specs is that I'm using the 128GB SSD.

Weird that it wouldn't happen before now.

First time everything froze up and I could still use my mouse. Had to hard power off. Second time I had the screensaver on and noticed that it was moving frame-by-frame slow. Had to hard power off then, too.

I haven't applied EFI Firmware Update 1.9 myself as far as I'm aware, but it looks like I have the right ROM number and the update won't install if I try to do it myself, so I must have already done it and forgotten about it...

This isn't system-breaking for me yet, but it is worrisome enough that I thought I'd come poke around here for some solidarity. I'm off-warrantee so I won't be able to just ask for a replacement, alas.

What's the best/accepted way of contacting Apple about this problem? It certainly must be a known issue by now, even if they're not acknowledging it.

Couldn't edit for some reason, so replying instead:

Another thing I just thought of is that the only thing that's changed on my system between yesterday and today when the freezing started happening is that I upgraded to Messenger for Mac 8.0.0. It's been running during both of my freezes. And when I restart, messenger's logging/history tool resets and asks me whether I want to save conversations again (instead of remembering my setting). I know this won't be the problem for most of you, but it does seem to be related to some kind of problem for me. I'm testing it some more and if it happens again with the program up, it's coming off my computer.

ok, i'm sick and tired of this bug. i'm also ****** that the "geniuses" of the apple store can't reproduce this error. i've tried everything. firmware upgrade, reinstall, different monitors, etc. nothing works and it keeps freezing.

APPLE, CAN YOU *PLEASE* FIX THIS FRICKEN BUG! I'm about to go office space on my laptop.