Q: MacBook Pro (2010) Freeze

kernco wrote:
I got one of the new MacBook's yesterday with the AMD graphics and I think I'm having this exact problem. Whenever I do something that would probably switch it from the Intel graphics to AMD, the whole system freezes. I hear a fan in the laptop rev up and gets louder and louder, then about 5 seconds later the system is frozen. I'm going to take it into the store and see what they think, once I find a good way to reproduce the issue.

** I hate that you can't edit old posts... **

What software have you installed on your machine since getting it? (If you don't mind sharing)

jtweezy wrote:
What software have you installed on your machine since getting it? (If you don't mind sharing)

My thoughts exactly. To the OP: Did you transfer programs and home directories from an older mac?

I think some of the problems reported in this thread can be due to SW which is incompatible with Snow Leopard. The worst offenders may be old system extensions carried over from previous systems. Things that I've had to remove very manually myself from machines in my family after they got Snow Leopard include remnants of old Parallels installations, ACD See extensions and old EyeTV extensions. The old parallels kernel extensions made one machine so unstable that it would sometimes freeze during startup.

I think Apple could have saved the users from a lot of trouble if they had kept the "archive and install" option instead of forcing everyone to do an upgrade of their existing system.

reply to my own post, I brought my MacBook Pro into the Apple Store, had a "Genius" take a look at it, and it kernel panic'd right off the bat for him. I showed him printouts of previous panic logs, detailing the fact that they ALWAYS contain

com.apple.GeForce(6.2.6)@0xc82000->0xd37fff
*dependency: com.apple.NVDAResman(6.2.6)@0x994000*
*dependency: com.apple.iokit.IONDRVSupport(2.2)@0x987000*
*dependency: com.apple.iokit.IOPCIFamily(2.6)@0x954000*
*dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x965000*
com.apple.nvidia.nv50hal(6.2.6)@0x15a4000->0x19b8fff
*dependency: com.apple.NVDAResman(6.2.6)@0x994000*
com.apple.NVDAResman(6.2.6)@0x994000->0xc81fff
*dependency: com.apple.iokit.IOPCIFamily(2.6)@0x954000*
*dependency: com.apple.iokit.IONDRVSupport(2.2)@0x987000*
*dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x965000*

and he concluded that the logic board needs replacement. I'm not so sure this is the source of the problem, but I'm hopeful. The part should come in early next week, and once everything is replaced, I'll report back my findings.

With regards to software installed, I'm not so sure any specific piece of software is the culprit in this case, since I've had these panics happen RIGHT after a FORMAT and REINSTALL. They happened with 10.6.3, before software updating, and with 10.6.4, 10.6.5, 10.6.6.

Crossing my fingers that the logic board is in fact the problem..

Anyone remember what the original solution is to this thread? Did OP take his MBP into the Apple Store and have something replaced?

Interesting, I was thinking of selling my current one for the new ones but after this I'll hold off for a bit.
17" i5 with GT330M, my problem is random freezing of the screen with severe graphic distortions, sometimes with the spinning pinwheel. The trigger seems to be graphic switching to the nVidia card, most times it switches smoothly, then sometimes something goes wrong and the only fix is a hard shutdown. But other times it is already on the nVidia card and the graphic distortions + freeze happen randomly. Had this macbook pro for about a year, first got the problem about 1 month in, then long stretches of not having it, then 5 times in a day. Searched around and found these threads but no solution, Apple doesn't even acknowledge that there is a problem.
Thankfully I don't use my MBP for much work but it ****** me off that my $2500 MBP is less reliable than my 4 year old $1100 Dell Inspiron that it was supposed to replace.

Well i'v just tried to wipe my mbp and stay with osx 10.6.4 that came along with the laptop.

The result has been partly successful. I've had some wierd pixel erros (or whar i shold describe it as).

And just now I had to force boot the computer because of suddenly freeze. It didn't register any clicks from the mouse (or trackpad), aswell at keyboard cmd+Q.

I've now recorded the instances with my phone and published on youtube, hoping that this documentation could make Apple solve it, and hopefully fix it.

I'm from Denmark and can thereby not return it to an Apple store, but a premium reseller.. I will return when i got more news.

http://www.youtube.com/watch?v=3gJpFADuMdE <-- 10.6.4 suddenly freeze.

<a class="jive-link-external-small" href="http://">http://www.youtube.com/watch?v=dkHwrzVrvWA <-- Wierd pixel error?!

Ups Bad luck mate! Sorry...

Exactly the same to my MBP 13 mid 2010...
I send to apple a video like yours and nothing..
Finally i had to sell it in ebay for 300 euros less...3 moths of use.
Apple didnt fixed it to me....

After suffering through this issue since i purchased my mbp in mid 2010 i can now report i actually found a solution that worked for me.

Turning off the sudden motion sensor has fixed my panics. I haven't had a lock up in 2 weeks now. Which is about the longest ive ever made it without a freeze since it came out of the box. Happy days. Thanks for nothing apple. Thanks to those people who suggested this in previous posts.

Here is the link...

http://support.apple.com/kb/HT1934

This is a not a real fix..
Im a dj and i work in a lot of vibrations by sound....
That can damage the disk....

I believe this is excellent advice. I have a MBP 15" 2.8 worked great, no problems. I installed Kingston RAM (KTA-MB1066K2/8G) and within a few days.... The Death Screen appeared.
Since I had encountered these freezes with my MBP 2.6 and am quite aware of the problems encountered with the MBP's, I was not a happy camper.
After thinking about the problem, I decided to pull the RAM. I have not encountered any problems or crashes since removing the Kingston RAM (KTA-MB1066K2/8G).
This is my question... Is the Kingston RAM (KTA-MB1066K2/8G incompatible with 2010 MBP 2.8 or is it just a bad stick. Any ideas welcome. Buy.com will be happy to replace the RAM.... You see my problem.
Thanks in advance.

This worked for me too.. but seems wrong

2010 MBP 13"
ADATA 256GB SSD running my VMWare Fusion Win2K3 VM (172GB) (in the optical drive)
Seagate 500GB (7200) Snow Leopard (Half Full)

Crearly a bad ram...
Make a test ram 15 times at least...

I purchased a refurbished 17" on January 23rd. It was running fine with no freezes until last night when it froze on me. After restarting, it froze repeatedly after about 10 minutes of using the computer, wether I opened any applications or not.

My first reaction was to reinstall the OS. I thought it solved the issue until about 30 minutes in when it froze again. I then did some more research, and disabled the dynamic graphics switching. Thought I had it solved again, but another freeze came after about an hour of usage. It now freezes consistently after using the computer for 45 minutes to an hour. It also froze once at the log-in screen.

I will be taking it to a Genius tomorrow. I didn't pay 1900 bucks for a paperweight.

Got my MacBook Pro back today. Have already experienced a kernel panic, but not due to the graphics. I was installing smcFanControl, and it froze on me (since rebooting, it is working fine)

This was the panic log:

Interval Since Last Panic Report: 10826 sec
Panics Since Last Report: 1
Anonymous UUID: 3DFA5BD1-CF32-4067-AABC-4BE427C26B20

Sun Mar 6 18:01:43 2011
panic(cpu 1 caller 0x2aab55): Kernel trap at 0x92d3ba57, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x0000000c, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x08cb6e00, ECX: 0x09000000, EDX: 0x00000000
CR2: 0x0000000c, EBP: 0x539f37f8, ESI: 0x00000000, EDI: 0x56373c80
EFL: 0x00010206, EIP: 0x92d3ba57, CS: 0x00000008, DS: 0x539f0010
Error code: 0x00000000

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x539f35d8 : 0x21b50c (0x5d4438 0x539f360c 0x223974 0x0)
0x539f3628 : 0x2aab55 (0x59623c 0x92d3ba57 0xe 0x596406)
0x539f3708 : 0x2a09a8 (0x539f3720 0x0 0x539f37f8 0x92d3ba57)
0x539f3718 : 0x92d3ba57 (0xe 0x56370048 0x539f0010 0x490010)
0x539f37f8 : 0x92d371d0 (0x8cb6e00 0x8cb6e6c 0x0 0x0)
0x539f3968 : 0x92d28888 (0x7e7ee00 0x25 0x0 0x0)
0x539f3c48 : 0x2fbedb (0x539f3c68 0x3 0x539f3c98 0x5823ca)
0x539f3c98 : 0x2d982a (0xaddc5f8 0x539f3e24 0x539f3f38 0x8ba5104)
0x539f3d28 : 0x2da65c (0x539f3e0c 0x100 0x539f3e2c 0x0)
0x539f3de8 : 0x2ca702 (0x539f3e0c 0x0 0x51d80046 0xa0e)
0x539f3f78 : 0x4f13be (0x7cdad20 0x7ffd128 0x8ba5044 0x0)
0x539f3fc8 : 0x2a143d (0x7ffd124 0x0 0x10 0x7ffd124)
*Kernel Extensions in backtrace (with dependencies):*
com.apple.filesystems.ntfs(3.3)@0x92d1e000->0x92d7dfff

BSD process name corresponding to current thread: loginwindow

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,1 (Mac-F22589C8)

System uptime in nanoseconds: 11056655703680
unloaded kexts:
com.apple.driver.AppleUSBEthernetHost 2.1.1 (addr 0x92af8000, size 0x20480) - last unloaded 9630731821255
loaded kexts:
com.apple.filesystems.ntfs 3.3 - last loaded 9558090395741
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.GeForce 6.2.6
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,1, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.57f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: External, 0x13fd (Initio Corporation), 0x1840, 0xfa140000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000

I had just finished watching a 720p movie on my HDTV through the Mini DisplayPort (using VLC, which used to crash it) and everything was looking fine. I've never had a panic caused by com.apple.filesystems.ntfs(3.3) before, so I'm hoping it's just a fluke..

Just got a call from the retail store, who is looking at my MBP.

And they didn't find any errors on the laptop so far.

He told be that they had expirenced some errors with the i7 machines - but mine is a i5..

Can't belive that they can't find any error at all.. Can these errors be caused by a bad motherboard or?

I've jus picked my MBP up from service. They couldn't find any errors or mimic the errors that i have expirenced.

They even demanded payment for their time debugging the machine, since no errors was found. But i talked them out of it.

I even showed him the videos i posted on youtube (and above on this page)..

He said that he suspected the CS5 suite, for causing the errors, and recommended me to try with the CS4 suite instead.