Q: MacBook Pro (2010) Freeze

I'd install 10.5.8 in a heart beat on my new i5 MBP, I've had zero problems with Leopard, the only issue is that because of the new processors and we aren't going to be able to find out for sure if that will fix things untill an OS update is out. Apple should be focusing 100% on this if it truly requires a software / firmware update or they are going to be faced with a lot of returns.

To those who have the freezing issue, do you also have issue putting the MacBook Pro to sleep?

I just picked up my MacBook Pro last week, and it has already frozen on my about a half dozen times. I've reformatted and installed the operating system twice now. I found that when using the screen sharing option in finder to connect to my other iMac, that the screen began getting messed up and eventually froze.

Not sure if anyone else has had this problem during the use of the screen sharing mode. The computer also froze several times while watching flash video in full screen.

I'm taking my MacBook Pro back to the dealer tomorrow to run through some diagnostics. The initial diagnostics I ran using Tech Tools turned up nothing wrong.

Is this a hardware problem, or software based?

Mine sleeps fine. I have been trying everything with it, particularly with video, youtube, ect... It seems that everything is running really great with no other freezing issues. I just had that one when I initially created my user account during the first boot up, but as I mentioned that was on battery power and I have been running it on AC power since. I'm just nervous about running it on battery power again as well as activating automatic graphics switching until the update(s) are rolled out.

I have had two instances where Pages has locked up and the computer became unresponsive. However at that time I was _Still able to force quite pages_ which made my MBP reusable, so I do not think there is a problem with the Computers hardware, but their maybe a *minor software problem*. I have only had my MBP for a bit over 2 weeks, and that issue happened about a week and a half ago but *i haven't experienced any other problems.*

It is a Great System!

Hello everyone,
i was willing to buy a mac book pro, but now I'm reading this issue I honestly do not know how to behave. What do you advise?

Thank you in advance.

Francesco.

I think this is the issue of this thread and which happened to my new 15" i7

Screen froze, couldn't do anything with trackpad or keys, Safari sound continued. Lasted 9 mins then in a jiffy pam pam pam everything happened on the screen I had tried. And the system continued as normal with no apologies.

The console log for the period (20:37 to 20:46 says..)

09/05/2010 20:37:31 kernel SMS::IC ERROR: callPlatformFunction failed, retval = 0xe00002c7
09/05/2010 20:46:05 kernel tem: postEvent LLEventQueue overflow.
09/05/2010 20:46:05 kernel IOHIDSystem: postEvent LLEventQueue overflow.

When I did a disk utility check it says:

Checking volume information, Invalid volume file count, (It should be 664572 instead of 664573), Invalid volume directory count, (It should be 194185 instead of 194184), The volume Macintosh HD was found corrupt and needs to be repaired., Error: This disk needs to be repaired. Start up your computer with another disk (such as your Mac OS X installation disc), and then use Disk Utility to repair this disk.

It could be the issue is NOT related to either of these pieces of data...does anyone know? And why would a brand new (3 weeks old) SSD be found to be corrupt anyway?

Thank you

So 10.6.4 may fix this?

Message was edited by: Kevin MacLeod

Well people are reporting a freezing issue with other models besides i5/7 so I think there's a good chance of it. I just don't know why the most people that are having this problem are on the i7.

[Short Version: Try a Disk Utility (Repair Disk) and (Repair Disk Permissions) on the boot drive]

I don't know if this is going to help, I stumbled onto this thread looking for something else, but here goes:

I think I may have experienced this issue or something similar last month. I got a new mid-2010 MBP 17" stock with the matte screen from my local mostly-friendly Apple store. After doing a user/etc migration from my 13" MBP (late 2008) I replaced the 500GB HDD with a disk utility cloned 256GB SDD (Patriot Warp v3, saving for something better!) and replaced the RAM with two 4GB Transcend modules the day I got it. About two weeks after that I had a couple of freezes similar to what's been described here. gfxCardStatus didn't exist for me at the time so I had no idea which mode I was in most of the time, although I had verified switching with System Profiler. Then I had another freeze. This time on powering back on I had the grey "can't find a boot device" screen. Odd. I thought maybe I'd not secured the SATA cable or properly seated a SODIMM or something, so open up, check, and re-seat, no dice. On holding down the option key the drive appeared, but wouldn't boot. Since owning a MacBook I've learned a few things and combined with my well honed paranoia: I keep a Carbon Copy Cloner'ed copy of the drive (updated about once a week) on the original HDD in a USB/eSATA enclosure. (Love using the 34 slot with an eSATA card for CCC BTW, WAY faster than USB or FW) So I booted off the USB drive and did what's become a universal troubleshooting step for me when anything weird rears it's head with Snow Leopard: Run Disk Utility and do a "Repair Disk" and a "Repair Disk Permissions" on the drive. (Yeah, I could have used the install DVD for that too {which I have copied to an 8GB USB key - much easier to carry around}, but I was getting ready for more in-depth diagnostics.)

There were a few minor errors repaired that I didn't note down and didn't seem anything important, but the drive now booted right up and since then (touch wood) I haven't had another freeze.

I can only think of some very convoluted reasons why such a simple fix would solve such a bizarre, apparently hardware related problem, but that's what happened. It's probably worth a try and YMMV.

(I'm reserving the chicken sacrifice and the genuflecting to Cupertino for when DU doesn't work! )

James

how is unable to boot a MBP similar to what is being discussed here?

That doesn't work.
I've tried that, I've used techtool deluxe to test the drive, then Apple's diagnostics to test. No problems found.
I'll be getting a new MacBook Pro next week. Hopefully THAT fixes the problem

Since I received this new MacBook Pro 2010, in about 3 weeks I had 3 freezes where what was shown on the screen would just stop moving, and this is my 4th freeze. This one shows rather differently; the video speaks for itself:

http://www.youtube.com/watch?v=Ban9gizUgWU

Alex

I guess you missed the part where I had freezes and then I don't any more?

I'm sorry that a simple fix didn't work for you, and I hope the hardware swap addresses the issue for you.

Re-reading some of this thread, I can't help but wonder if there aren't multiple causes with the same freeze symptom? It "smells" to me like the freeze is a common bad response to a non-responsive hardware driver, no matter the cause of the driver's failure.

James