Artitron
Level 1 (0 points)

Q: MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

Close
Artitron

Q: MacBook Pro (2010) Freeze

  • All replies
  • Helpful answers

first Previous Page 22 of 115 last Next

  • by VeryVito,

    VeryVito VeryVito May 26, 2010 7:14 AM in response to Alessandro Vernet
    Level 1 (0 points)
    May 26, 2010 7:14 AM in response to Alessandro Vernet
    Same issue is affecting me, too (High-res matte screen). For what it's worth

    Model Name: MacBook Pro
    Model Identifier: MacBookPro6,2
    Processor Name: Intel Core i7
    Processor Speed: 2.66 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per core): 256 KB
    L3 Cache: 4 MB
    Memory: 8 GB

  • by BigCat400,

    BigCat400 BigCat400 May 26, 2010 7:23 AM in response to PSIconolfi
    Level 1 (0 points)
    May 26, 2010 7:23 AM in response to PSIconolfi
    yes, I had artifacts and pixel corruption prior to the freezing of the screen on the NVIDIA GPU, in many instances, not always.

    I received my replacement machine yesterday and so far so good. It's probably still too soon to declare victory, but my "bad" machine wouldn't run this long. Anyway, will post in a day or two, which should be enough.

  • by Larry Isacoff,

    Larry Isacoff Larry Isacoff May 26, 2010 8:09 AM in response to Artitron
    Level 1 (105 points)
    May 26, 2010 8:09 AM in response to Artitron
    Do you think this issue may be limited to MBP's shipped to the U.S? Just curious.

  • by baseliner,

    baseliner baseliner May 26, 2010 9:51 AM in response to Alessandro Vernet
    Level 1 (0 points)
    May 26, 2010 9:51 AM in response to Alessandro Vernet
    Alessandro Vernet wrote:
    @baseliner, yes, it looks like the Intel card might be able to drive the HDMI port (1080p is 1920×1080, which is a fairly low resolution compared to what you can get on a external monitor).


    I'm pretty sure this was the resolution even w/ the Nvidia card. But I'll have to test again to be sure.. either way, 1920x1080 (or maybe 1200) is the most I can handle w/o the need for a magnifying lens..

  • by Artitron,

    Artitron Artitron May 26, 2010 9:54 AM in response to jamesuva
    Level 1 (0 points)
    May 26, 2010 9:54 AM in response to jamesuva
    I didn't format several times. I took my MBP into the Genius Bar, they quickly confirmed it was an issue (since I brought it in frozen) and ordered a replacement right then and there. A week later, I returned and they swapped my CTO MBP for a new one.

    I haven't had any issues with the new one yet. Whether that indicates a hardware failure is yet to be determined.


    Additionally, I don't believe it is in everyone's interest to advocate installing a beta OS patch to resolve this issue unless directed by Apple. Apple explicitly states that you should not install the updated 10.6.4 patch on a production system. My laptop, for all intents and purposes, is a production system. I try to produce work on it.

    I should not have to install a pre-release patch to maintain stability and prevent hard freezes that steal my time and effort.


    That said, if you are experiencing the hard freeze issue, are out of options, and are willing to give it a shot - trying the beta 10.6.4 patch might be for you... but please don't ask us to be your testers for quality assurance.

  • by mgcharlie,

    mgcharlie mgcharlie May 26, 2010 10:50 AM in response to Artitron
    Level 1 (0 points)
    May 26, 2010 10:50 AM in response to Artitron
    I had two freezes in a week. Only the pointer moves, nothing else. The first time it happened, I had to hold the power button down to turn it off and restart the MBP. The second time, I waited and it came back about 10 minutes later. On both episodes I was running on the battery and gfxcardstatus was showing nvidia.

    people with replaced units please post if the new macbooks are freezing or not on this thread:

    http://discussions.apple.com/thread.jspa?threadID=2439917&tstart=0

    thanks

    Message was edited by: mgcharlie (wrong link to another thread)

  • by mgcharlie,

    mgcharlie mgcharlie May 26, 2010 11:06 AM in response to mgcharlie
    Level 1 (0 points)
    May 26, 2010 11:06 AM in response to mgcharlie
    please report here too: http://www.apple.com/feedback/macbookpro.html

    lets flood apple's feedback page with reports.

    Message was edited by: mgcharlie

  • by califfo1975,

    califfo1975 califfo1975 May 26, 2010 1:16 PM in response to BigCat400
    Level 1 (8 points)
    iPad
    May 26, 2010 1:16 PM in response to BigCat400
    All the best: just for information may you post (Aritron you too please if you do not mind) some HW references and / or ROM revisions or ID references (of GPU or Intel HD)?
    In my case I have(and I reported only one freeze up to now)
    Intel HD
    Supplier: Intel (0x8086)
    ID device: 0x0046
    ID revision: 0x0012
    Version gMux: 1.9.21
    NVIDIA
    Supplier: NVIDIA (0x10de)
    ID device: 0x0a29
    ID revision: 0x00a2
    Revision ROM: 3541
    Versione gMux: 1.9.21
    HDD
    Model : APPLE SSD TS512B
    Revision: AGAA0206

    Thanks

    Message was edited by: califfo1975

  • by Appelflap,

    Appelflap Appelflap May 26, 2010 1:29 PM in response to califfo1975
    Level 1 (0 points)
    May 26, 2010 1:29 PM in response to califfo1975
    I had freeze issue's on my 15" i5 macbook.
    Returned it and got a 17" i7 , day 2 and no crashing/freezing so far.

    Notice the different gMux and ROM revision!!
    Does anyone in here have freezing issue's with the same versions?



    Chipset Model: Intel HD Graphics
    Vendor: Intel (0x8086)
    Device ID: 0x0046
    Revision ID: 0x0012
    gMux Version: 1.9.22


    NVIDIA GeForce GT 330M:

    Chipset Model: NVIDIA GeForce GT 330M
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3532
    gMux Version: 1.9.22
    HDD
    Model: TOSHIBA MK5055GSXF
    Revision: FH305B

  • by VeryVito,

    VeryVito VeryVito May 26, 2010 1:33 PM in response to Appelflap
    Level 1 (0 points)
    May 26, 2010 1:33 PM in response to Appelflap
    Nice eye. My 15" i7 -- which experiences the crashes, has the same ROM version (3532), but a gMux version of 1.9.21.

  • by califfo1975,

    califfo1975 califfo1975 May 26, 2010 1:41 PM in response to Appelflap
    Level 1 (8 points)
    iPad
    May 26, 2010 1:41 PM in response to Appelflap
    I have a more recent ROM than yours but in both cases your gmux is higher than mine. What the gmux is representative of?
    This should be something updatable via s/w or firmware i guess.
    Thanks

    Message was edited by: califfo1975 --> it should be updatable via firmware http://support.apple.com/kb/HT3498

  • by piepo,

    piepo piepo May 26, 2010 1:46 PM in response to califfo1975
    Level 1 (0 points)
    May 26, 2010 1:46 PM in response to califfo1975
    gmux is the firmware for the card.

    Look at this older post regarding the previous macbook, so we can assume they are able to update it.

    http://www.slashgear.com/apple-release-17-inch-macbook-pro-graphics-update-26389 43/

    Still no freezing on my side....(gMux Version: 1.9.22) going to to some heavy gaming again to stress the machine

    Message was edited by: piepo

  • by califfo1975,

    califfo1975 califfo1975 May 26, 2010 1:48 PM in response to piepo
    Level 1 (8 points)
    iPad
    May 26, 2010 1:48 PM in response to piepo
    Piepo,
    post your gmux and ID, rom versions: we might maybe converge towards the f/w - s/w versions that are more prone to freezing. I have newer ROM but same gmux as others and only one freeze during normal use.
    Cheers

  • by mgcharlie,

    mgcharlie mgcharlie May 26, 2010 1:50 PM in response to Artitron
    Level 1 (0 points)
    May 26, 2010 1:50 PM in response to Artitron
    two freezes here.

    Modelo do Grupo de Circuitos Integrados: Intel HD Graphics
    Tipo: GPU
    Barramento: Integrado
    VRAM (Total): 288 MB
    Fornecedor: Intel (0x8086)
    ID do Dispositivo: 0x0046
    ID da Revisão: 0x0012
    Versão gMux: 1.9.21

    Modelo do Grupo de Circuitos Integrados: NVIDIA GeForce GT 330M
    Tipo: GPU
    Barramento: PCIe
    Largura Lane PCIe: x16
    VRAM (Total): 256 MB
    Fornecedor: NVIDIA (0x10de)
    ID do Dispositivo: 0x0a29
    ID da Revisão: 0x00a2
    Revisão da ROM: 3532
    Versão gMux: 1.9.21

  • by Artitron,

    Artitron Artitron May 26, 2010 1:51 PM in response to califfo1975
    Level 1 (0 points)
    May 26, 2010 1:51 PM in response to califfo1975
    These are the Graphics an HDD specs off the replacement MBP.

    Intel HD Graphics:
    Chipset Model: Intel HD Graphics
    Type: GPU
    Bus: Built-In
    VRAM (Total): 288 MB
    Vendor: Intel (0x8086)
    Device ID: 0x0046
    Revision ID: 0x0018
    gMux Version: 1.9.21
    Displays:
    Color LCD:
    Resolution: 1680 x 1050
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Built-In: Yes

    NVIDIA GeForce GT 330M:
    Chipset Model: NVIDIA GeForce GT 330M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3540
    gMux Version: 1.9.21

    APPLE SSD TS512B:
    Capacity: 500.28 GB (500,277,790,720 bytes)
    Model: APPLE SSD TS512B
    Revision: AGAA0206
first Previous Page 22 of 115 last Next