Artitron
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Q: MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

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Artitron

Q: MacBook Pro (2010) Freeze

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  • by lholland,

    lholland lholland May 29, 2010 2:03 PM in response to Artitron
    Level 1 (10 points)
    May 29, 2010 2:03 PM in response to Artitron
    MacBook Pro 15" Core i5 (Serial starts with W8) here. Had my first freeze today. What a bummer. I hope Apple fixes it with a software update. I'd rather not part with this machine

    Message was edited by: lholland

  • by Appelflap,

    Appelflap Appelflap May 29, 2010 4:33 PM in response to Maconde
    Level 1 (0 points)
    May 29, 2010 4:33 PM in response to Maconde
    http://www.youtube.com/watch?v=fCO3SyIrkLw

  • by iEire,

    iEire iEire May 29, 2010 5:59 PM in response to Artitron
    Level 1 (70 points)
    May 29, 2010 5:59 PM in response to Artitron
    Had my first freeze today :-((( Left the machine alone for about 10mins and it started working again, My Spec -- MacbookPro 17" (Mid 2010) 2.66 GHz, 8 GB RAM, 128 GB SSD, HR Antiglare WS Display

    Hope Apple fix this soon!!!

  • by GTX,

    GTX GTX May 30, 2010 2:52 AM in response to Artitron
    Level 1 (0 points)
    May 30, 2010 2:52 AM in response to Artitron
    I had my first freeze today when I was on Facebook using Chrome.
    It happened when I tried to access someone's profile page.
    The only thing I could do is to move the trackpad.

  • by califfo1975,

    califfo1975 califfo1975 May 30, 2010 5:23 AM in response to GTX
    Level 1 (8 points)
    iPad
    May 30, 2010 5:23 AM in response to GTX
    To all last posts' people, reporting freeze problems: would you mind posting partial s/n as well as manufacture date plus gmux, rom versions, as requested some posts before? Thank you for your help.

  • by lholland,

    lholland lholland May 30, 2010 7:55 AM in response to Artitron
    Level 1 (10 points)
    May 30, 2010 7:55 AM in response to Artitron
    So would you guys say that it's a good idea to return the MacBook Pro? How likely do you think it is that this will be fixed via software?

  • by califfo1975,

    califfo1975 califfo1975 May 30, 2010 11:25 AM in response to lholland
    Level 1 (8 points)
    iPad
    May 30, 2010 11:25 AM in response to lholland
    I had the same hesitation as you but looking at freezing that occrs also on latest produced machines i preferred to wait for a possible sw fix. Not sure that it may be only hw problem.

  • by LukeWorm,

    LukeWorm LukeWorm May 30, 2010 12:09 PM in response to Artitron
    Level 1 (0 points)
    May 30, 2010 12:09 PM in response to Artitron
    Experiencing these freezes also on my brand new machine.

    Model Identifier: MacBookPro6,2
    Processor Name: Intel Core i5
    Processor Speed: 2.4 GHz
    Boot ROM Version: MBP61.0057.B09
    SMC Version (system): 1.58f16
    Serial Number (system): W802003....

    NVIDIA GeForce GT 330M
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3540
    gMux Version: 1.9.21

  • by S7umpy,

    S7umpy S7umpy May 30, 2010 1:09 PM in response to Maconde
    Level 1 (20 points)
    May 30, 2010 1:09 PM in response to Maconde
    i have no usb warnings or hangs in win7/ 64bit

  • by manometer,

    manometer manometer May 30, 2010 1:52 PM in response to S7umpy
    Level 1 (0 points)
    May 30, 2010 1:52 PM in response to S7umpy
    Please report the bug!

    Register for free and get access to technical resources, tools, and information for developing with iPhone OS and Mac OS X.
    http://developer.apple.com/programs/register/

    Then you can use bug report:
    http://developer.apple.com/bugreporter/

  • by Greysand,

    Greysand Greysand May 30, 2010 4:25 PM in response to Artitron
    Level 1 (0 points)
    May 30, 2010 4:25 PM in response to Artitron
    Same problem here Hopefully an update fixes it soon because it's happening more often lately.

  • by mikormack,

    mikormack mikormack May 30, 2010 4:30 PM in response to LukeWorm
    Level 1 (0 points)
    May 30, 2010 4:30 PM in response to LukeWorm
    Same issue. Just bought my Core i7 MBP 15" on Tuesday and it's locked up about 3 times on me so far... thought it was my aftermarket Intel SSD but this thread seems to be what I've got. Wondering whether I should replace.


    Model Identifier: MacBookPro6,2
    Processor Name: Intel Core i7
    Processor Speed: 2.66 GHz
    Boot ROM Version: MBP61.0057.B09
    SMC Version (system): 1.58f16
    Serial Number (system): W80212...

    Chipset Model: NVIDIA GeForce GT 330M
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3540
    gMux Version: 1.9.21

  • by GTX,

    GTX GTX May 31, 2010 12:16 AM in response to califfo1975
    Level 1 (0 points)
    May 31, 2010 12:16 AM in response to califfo1975
    Here's my spec:

    Chipset Model: Intel HD Graphics
    Type: GPU
    Bus: Built-In
    VRAM (Total): 288 MB
    Vendor: Intel (0x8086)
    Device ID: 0x0046
    Revision ID: 0x0012
    gMux Version: 1.9.22

    Chipset Model: NVIDIA GeForce GT 330M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3532
    gMux Version: 1.9.22

  • by Dembo,

    Dembo Dembo May 31, 2010 12:51 AM in response to Greysand
    Level 1 (0 points)
    May 31, 2010 12:51 AM in response to Greysand
    A new data point:

    I got a week old 15'' i5 and so far I did not encounter any freezes (keeping my fingers crossed) despite running the machine almost 24/7.

    However, contrary to most of you guys I migrated from a mid 2007 SR Macbook Pro.

    A few days ago Software Update reminded me, that due to my migration I am missing a few crucial updates, e.g.

    MacBook Pro Software Update 1.3
    Safari 4.0.5

    I strongly suspect MacBook Pro Software Update 1.3 - although it claims to resolve "improvements for graphics stability" I suspect this update broke something big time.

    Anybody out there without crashes and without the MacBook Pro Software Update 1.3?

  • by Karim Zaki,

    Karim Zaki Karim Zaki May 31, 2010 3:44 AM in response to Artitron
    Level 1 (5 points)
    May 31, 2010 3:44 AM in response to Artitron
    Well, for what it's worth...another config dump. I'm experiencing exactly the issue described in this thread. Total freeze, sound continues at least for a while. Had my 15" i7 for around 2 weeks. Froze twice so far. Hard reset required. Didn't try waiting for half an hour to see what happens. Automatic graphics switching enabled. No external display.

    Model Name: MacBook Pro
    Model Identifier: MacBookPro6,2
    Processor Name: Intel Core i7
    Processor Speed: 2.66 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per core): 256 KB
    L3 Cache: 4 MB
    Memory: 4 GB
    Processor Interconnect Speed: 4.8 GT/s
    Boot ROM Version: MBP61.0057.B05
    SMC Version (system): 1.58f15
    Serial Number (system): W801XXXXXXX

    NVIDIA GeForce GT 330M:

    Chipset Model: NVIDIA GeForce GT 330M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3532
    gMux Version: 1.9.21

    Praying that 10.6.4 will solve it.
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