Artitron

Q: MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

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Q: MacBook Pro (2010) Freeze

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  • by du9207,

    du9207 du9207 Jun 4, 2010 1:13 PM in response to Artitron
    Level 1 (0 points)
    Jun 4, 2010 1:13 PM in response to Artitron
    hey guys I have a question. If this problems is caused by the graphics card switching from discrete to integrated why does this occur on the 13" Macbook pro??? doesn't the 13" have integrated only???????

    If yes, then why would this model freeze on me also

    Am I getting something wrong??

    please correct my right away
  • by djanthonyw,

    djanthonyw djanthonyw Jun 4, 2010 1:51 PM in response to du9207
    Level 1 (15 points)
    Jun 4, 2010 1:51 PM in response to du9207
    It's because of the drivers. Most of us just need the 10.6.4 updated with newer drivers.
  • by Barry Braksick,

    Barry Braksick Barry Braksick Jun 4, 2010 2:12 PM in response to Artitron
    Level 1 (5 points)
    Jun 4, 2010 2:12 PM in response to Artitron
    I filed a bug on this (same problem as original poster), and got a response from Apple Engineering this afternoon:

    "Try removing some of the apps or utilities, such as Speedit, which attempt to use undocumented and unsupported APIs to get information no longer supported on newer CPUs."

    Didn't realize I was running this kext, but apparently it was installed as part of a temperature-monitoring program I'd downloaded. Curious to know if others are also running this kext. To find out, open a Terminal window and type:

    kextstat | grep speededit

    I also removed a related kext, BRESINKx86Monitoring.kext

    Removed speededit with:
    sudo rm -rf /System/Library/Extensions/speededit.kext

    Moved BRESINKx86Monitoring.kext to my Desktop with:
    sudo mv /Library/StartupItems/BRESINKx86Monitoring ~/Desktop/

    Finally, I've been hesitant to remove VMWare Fusion since I use it quite a bit. Are there people having this issue who DON'T use Fusion? If so, I'll assume that it's not the cause of the problem.
  • by tomwynne,

    tomwynne tomwynne Jun 4, 2010 2:19 PM in response to Barry Braksick
    Level 1 (4 points)
    iPad
    Jun 4, 2010 2:19 PM in response to Barry Braksick
    I don't have either of those kext's installed. I do have Fusion installed, but I had the freezing issue long before Fusion was installed.

    Macbook Pro 15" i7, 8GB
  • by Kurt Camealy,

    Kurt Camealy Kurt Camealy Jun 4, 2010 2:37 PM in response to Barry Braksick
    Level 1 (0 points)
    Jun 4, 2010 2:37 PM in response to Barry Braksick
    I don't have those either and don't have fusion installed. (but do have parallels) Still have the lockups every couple days. Although I haven't had them all week with being forced to intel graphics.
  • by du9207,

    du9207 du9207 Jun 4, 2010 2:42 PM in response to djanthonyw
    Level 1 (0 points)
    Jun 4, 2010 2:42 PM in response to djanthonyw
    so the drivers for the nvidia chip (320) is what is causing it then?
  • by djanthonyw,

    djanthonyw djanthonyw Jun 4, 2010 4:09 PM in response to du9207
    Level 1 (15 points)
    Jun 4, 2010 4:09 PM in response to du9207
    Yes, it's probably a driver issue for about 90% of the people having graphics problems. There's obviously that small percentage that do have bad hardware, but personally I have not experienced any issues at all while my 2.4 i5 has been running with normal usage, I've only experienced issues on boot up and when waking from deep sleep / battery calibration.

    Keep in mind that other people have been experiencing issues that are on older MBP's, iMacs, Mac Pro's ect.. 10.6.3 / drivers are likely the issue for most. I would like to hear from someone that has had these graphic issues with 10.6.3 and then installed the 10.6.4 beta.
  • by marcaro,

    marcaro marcaro Jun 4, 2010 4:26 PM in response to Artitron
    Level 1 (0 points)
    Jun 4, 2010 4:26 PM in response to Artitron
    I've had about half a dozen freezes in the month I have had my new MBP. Once it was a Grey Screen but the rest the screen just freezes (once I could move my mouse). It seems to be random (not running the same SW). I have a 15" with iCore 7 and 8 GB RAM.

    Has anyone noticed their hard drive making whirring noises? If I just slightly move my laptop while it's on, it will cause the hard drive to give a short low whir (as if the HD was shaken too hard). It happens more often than my whole CPU freezing though.
  • by mgcharlie,

    mgcharlie mgcharlie Jun 4, 2010 5:22 PM in response to marcaro
    Level 1 (0 points)
    Jun 4, 2010 5:22 PM in response to marcaro
    yes, I hear this same noise on the same situations you describe. I thought it was a system to prevent data loss from moving HD needle (is the a needle on the HD? : P) even softly.
  • by Alessandro Vernet,

    Alessandro Vernet Alessandro Vernet Jun 5, 2010 2:25 PM in response to Artitron
    Level 1 (0 points)
    Jun 5, 2010 2:25 PM in response to Artitron
    Somehow, it feels that I am getting more of those freezes when the laptop is not connected to an external monitor. Also, the last handful of freezes had some additional artifacts. See:

    http://twitpic.com/1u9cuv
    http://twitpic.com/1u9cuz
    http://twitpic.com/1u9cv0

    Alex
  • by mandylovesmusic,

    mandylovesmusic mandylovesmusic Jun 5, 2010 2:55 PM in response to Artitron
    Level 1 (0 points)
    Jun 5, 2010 2:55 PM in response to Artitron
    I am wondering if the new MBPs being shipped still have this issue. I want to purchase one however I am reluctant by the fact that it may have this same issue. If you purchased a MBP within last week. How is it working?
    Thanks!
  • by GizmosTail,

    GizmosTail GizmosTail Jun 5, 2010 3:56 PM in response to mandylovesmusic
    Level 1 (55 points)
    Jun 5, 2010 3:56 PM in response to mandylovesmusic
    Mine (15" 2.4Ghz i5) was delivered on 5/28, so 8 days ago. No freezes yet. It arrived with a 320GB Hitachi hard drive.
  • by JanKB,

    JanKB JanKB Jun 5, 2010 4:13 PM in response to mandylovesmusic
    Level 1 (0 points)
    Jun 5, 2010 4:13 PM in response to mandylovesmusic
    Purchased 14 days ago - first freeze was on day eight.

    13" macbook pro
  • by BigCat400,

    BigCat400 BigCat400 Jun 5, 2010 4:41 PM in response to mandylovesmusic
    Level 1 (0 points)
    Jun 5, 2010 4:41 PM in response to mandylovesmusic
    My replacement machine has no issues. The original one had the nvidia freeze issue w/ artifacts. So unless they loaded different drivers on the new one, I doubt it is a driver issue.

    Message was edited by: BigCat400
  • by Bijesh KS,

    Bijesh KS Bijesh KS Jun 5, 2010 5:11 PM in response to mandylovesmusic
    Level 1 (20 points)
    Jun 5, 2010 5:11 PM in response to mandylovesmusic
    My i7 17' MBP arrived on June 1. So far no freezes.

    Model Name: MacBook Pro
    Model Identifier: MacBookPro6,1
    Processor Name: Intel Core i7
    Processor Speed: 2.66 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per core): 256 KB
    L3 Cache: 4 MB
    Memory: 4 GB
    Processor Interconnect Speed: 4.8 GT/s
    Boot ROM Version: MBP61.0057.B09
    SMC Version (system): 1.57f17
    Serial Number (system): C02....
    Sudden Motion Sensor:
    State: Enabled

    Intel 5 Series Chipset:

    Vendor: Intel
    Product: 5 Series Chipset
    Link Speed: 3 Gigabit
    Negotiated Link Speed: 1.5 Gigabit
    Description: AHCI Version 1.30 Supported

    ST9500420ASG:

    Capacity: 500.11 GB (500,107,862,016 bytes)
    Model: ST9500420ASG
    Revision: 0008APM2

    Intel HD Graphics:

    Chipset Model: Intel HD Graphics
    Type: GPU
    Bus: Built-In
    VRAM (Total): 288 MB
    Vendor: Intel (0x8086)
    Device ID: 0x0046
    Revision ID: 0x0018
    gMux Version: 1.9.22

    NVIDIA GeForce GT 330M:

    Chipset Model: NVIDIA GeForce GT 330M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3540
    gMux Version: 1.9.22
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