Q: MacBook Pro (2010) Freeze

MBP 17"8GB RAM matte screen, 256GB Patriot Warpv3 SDD.

Just hard froze. MBP was locked to Intel GPU by gfxStatus 1.75 and was in a lightweight OpenGL screensaver: Spirex on AC power. Required hard power off.

The generated report (submitted) is below. Look at the Backtrace:

com.apple.driver.AppleIntelHDGraphics(6.1.0)
 dependency: com.apple.iokit.IOPCIFamily(2.6)
 dependency: com.apple.iokit.IONDRVSupport(2.1)
 dependency: com.apple.iokit.IOGraphicsFamily(2.1)
BSD process name corresponding to current thread: WindowServer

I don't think the Nvidia was to blame for this one!

Since other people have been using the Nvidia when they experienced the freeze I postulate the bug must be higher up the dependency stack.

I'm also going to go with a software bug that is exacerbated by any hardware flaw in either GPU or the chipset, or even the CPU. I'm thinking the same class of hardware flaw as bedeviled the previous GPU which triggers the bug with greater frequency depending on the severity of the flaw. Note that these kind of flaws are usually temperature sensitive, i.e. the warmer, the greater the chance of the flaw manifesting. Remember chip manufacture is a statistical yield process and each chip is tested to see which "bin" of performance specifications it fits into, basically crank it until it fails and grade it.

This would explain why some systems are more "susceptible" to the same bug. No way of telling from the outside if this is a manufacturing process or design issue though.

James

Here's the full panic report:

Interval Since Last Panic Report: 302780 sec
Panics Since Last Report: 3
Anonymous UUID: 1F22AAFD-19A6-4E1C-A3A6-F6A5B625E7D6

Sat Jun 5 19:22:26 2010
panic(cpu 0 caller 0xffffff80002cef74): Kernel trap at 0xffffff7f80f4ce46, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80d2312040, CR3: 0x0000000049a16000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0xffffff80152d5800, RCX: 0x0000000002510000, RDX: 0xffffff8014862620
RSP: 0xffffff80e8db3ba0, RBP: 0xffffff80e8db3bc0, RSI: 0x0000000002220e04, RDI: 0xffffff80930bf000
R8: 0x000000000000015c, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff7f80f2b182
R12: 0xffffff80d2312000, R13: 0xffffff80152d5800, R14: 0xffffff80930bf000, R15: 0xffffff80152d5800
RFL: 0x0000000000010286, RIP: 0xffffff7f80f4ce46, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000

Backtrace (CPU 0), Frame : Return Address
0xffffff80e8db3840 : 0xffffff8000204b99 
0xffffff80e8db3940 : 0xffffff80002cef74 
0xffffff80e8db3a90 : 0xffffff80002e0eba 
0xffffff80e8db3aa0 : 0xffffff7f80f4ce46 
0xffffff80e8db3bc0 : 0xffffff7f80f2b1a8 
0xffffff80e8db3be0 : 0xffffff800025bbc3 
0xffffff80e8db3c00 : 0xffffff80002244e3 
0xffffff80e8db3c50 : 0xffffff80002053ca 
0xffffff80e8db3c80 : 0xffffff80002029eb 
0xffffff80e8db3ce0 : 0xffffff80002055b9 
0xffffff80e8db3d10 : 0xffffff800020f9f0 
0xffffff80e8db3d50 : 0xffffff80002715f7 
0xffffff80e8db3db0 : 0xffffff8000271be4 
0xffffff80e8db3df0 : 0xffffff8000281f31 
0xffffff80e8db3e30 : 0xffffff800047531c 
0xffffff80e8db3e90 : 0xffffff800047d642 
0xffffff80e8db3f00 : 0xffffff800047f69b 
0xffffff80e8db3f40 : 0xffffff80002755cb 
0xffffff80e8db3f80 : 0xffffff80002cdfc7 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
0xffffff80e8db3fa0 : 0xffffff80002e0e92 
 Backtrace continues...
 Kernel Extensions in backtrace (with dependencies):
 com.apple.driver.AppleIntelHDGraphics(6.1.0)@0xffffff7f80f22000->0xffffff7f80fd4fff
 dependency: com.apple.iokit.IOPCIFamily(2.6)@0xffffff7f80681000
 dependency: com.apple.iokit.IONDRVSupport(2.1)@0xffffff7f806b9000
 dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0xffffff7f80693000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
10D2094

Kernel version:
Darwin Kernel Version 10.3.1: Mon Mar 22 15:12:14 PDT 2010; root:xnu-1504.3.52~1/RELEASEX8664
System model name: MacBookPro6,1 (Mac-F22589C8)

System uptime in nanoseconds: 251987886573786
unloaded kexts:
com.apple.driver.IOBluetoothHIDDriver 2.3.2f5 (addr 0xffffff7f8177d000, size 0x53248) - last unloaded 249936661259038
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 3.2.2
org.virtualbox.kext.VBoxNetFlt 3.2.2
org.virtualbox.kext.VBoxUSB 3.2.2
org.virtualbox.kext.VBoxDrv 3.2.2
com.viscosityvpn.Viscosity.tun 1.0.6
com.viscosityvpn.Viscosity.tap 1.0.6
at.obdev.nke.LittleSnitch 2.2.05
com.apple.driver.IOBluetoothSCOAudioDriver 2.3.2f5 - last loaded 240594112173770
com.apple.driver.IOBluetoothA2DPAudioDriver 2.3.2f5
com.apple.filesystems.smbfs 1.6.1
com.apple.filesystems.afpfs 9.7
com.apple.nke.asp_tcp 5.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.10.25
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleHDA 1.8.4fc3
com.apple.driver.AppleMikeyDriver 1.8.4fc3
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d1
com.apple.driver.ACPISMCPlatformPlugin 4.1.1d0
com.apple.driver.AppleLPC 1.4.11
com.apple.GeForce 6.1.0
com.apple.driver.AppleGraphicsControl 2.8.61
com.apple.driver.AppleIntelHDGraphics 6.1.0
com.apple.driver.AppleIntelHDGraphicsFB 6.1.0
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleIRController 303
com.apple.iokit.SCSITaskUserClient 2.6.2
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.1
com.apple.driver.AppleUSBHub 3.9.7
com.apple.driver.AppleFWOHCI 4.5.7
com.apple.driver.AirPortBrcm43224 423.14.7
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 3.9.7
com.apple.driver.AppleUSBUHCI 3.9.6
com.apple.driver.AppleAHCIPort 2.1.1
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.5
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 104.4.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 104.4.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.2f5
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.DspFuncLib 1.8.4fc3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleHDAController 1.8.4fc3
com.apple.iokit.IOHDAFamily 1.8.4fc3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.1d0
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.0
com.apple.NVDAResman 6.1.0
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.2f5
com.apple.driver.AppleUSBBluetoothHCIController 2.3.2f5
com.apple.iokit.IOBluetoothFamily 2.3.2f5
com.apple.driver.AppleUSBMultitouch 204.13
com.apple.iokit.IOUSBHIDDriver 3.9.6
com.apple.driver.AppleUSBMergeNub 3.9.6
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.2
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.3
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.2
com.apple.iokit.IOUSBUserClient 3.9.6
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 310.6
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 3.9.7
com.apple.iokit.IOAHCIFamily 2.0.3
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.2
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,1, BootROM MBP61.0057.B05, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.57f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.14.7)
Bluetooth: Version 2.3.2f5, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: sppciexpresscardname, AHCI Controller, ExpressCard
Serial ATA Device: PATRIOT MEMORY SSD 256GB, 234.38 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000

_+@Dvasa...firstly G'Day!,+_
Anyway;
I have not experienced ANY of the issues mentioned in this forum on my i7 MBP, however in this forum the main MBP's freezing are 17", however mine is a 15".

I wouldn't be Totally discouraged getting in an MBP.
Like you said not all issues are reported, likewise hardly any success stories are mentioned either.
Like you i scanned forums, review's, etc.

Cheer's
Hugh

I have had my Macbook Pro i5 model for less than two weeks and yesterday suddenly froze and nothing happens and the symptoms are exact the same that you already described. Today, when I was watching a video it did it again. I know that this forum it's for i7 but I mention that because it happens also to my i5.

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i5
Processor Speed: 2,4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B05
SMC Version (system): 1.58f15

Hello everybody, I experienced the freeze as well (on a new MacBookPro i7, 2,66, 500GB). I migrated a 10.6.3 System from a older 15" MBP. My specialists at my Apple-PArtner can´t solve the problem twice, they exchanged the first i7/17" and I got a brandnew model, started migration again and it also »freeze« s.

My Apple-Partner has no solution to this and told me to cash back. This is unexeptable: So I contacted APPLE directly via Support. Now I am in contact to the european HQ in Ireland and they didn´t know about this problem. So I told them. We start testing on Monday.

I will keep you all updated if we can solve something.

Ok, so I've shut down and restarted my MBP 2.4 i5 numerous times without the external display plugged in and it has not froze once at the logon screen, this only happens when I boot my MBP with the external display plugged in. What I don't understand is that this only happens on boot, if I login and then plug the external display in, it works fine without freezing at all.

So, an update from me..

I took my MBP i7 into the local Genius Bar yesterday and my MBP will be spending a few days in Apple Hospital, hopefully coming back fixed and sorted.

The guy on the bar was quite surprised at how much it froze as (thankfully I guess) it did it as soon as he powered it on and then again shortly after.

Anyway, he's looking at the Hard Drive, Memory and LogicBoard first off and suggests the freezes aren't anything to do with the graphics card, but we'll see where it goes and where it comes back from.

For the mean time, I'm back on my MB 13" c2007, which you'd think stepping back from an i7 to this would be dreadful but actually, because of the freezes, this seems to run faster! lol .. go figure!

I hope it gets sorted and I'll post back when I find out more. In the meantime, I'd recommend those who are having the same issue contact Apple Care first off, run through their various things (PRAM resets, Verify Disk etc) and then book it into the Genius Bar and see about getting it sorted. If enough people have the problem then I'm sure Apple will be more likely to do something about it, but whilst we all sit waiting and hoping it will go away, they won't as they don't have to spend anything!

My freeze is still happening even if I enable automatic login into my user account. Input stays frozen for about 10 minutes and only when I have an external display connected on boot.

I'm not encountering any freezes if I restart in clamshell mode, or if I boot without an external display.

Guys..

I'm interested to know if anyone is still having the freeze after installing gfxCardStatus and managing the switching of graphics cards manually.

I've been doing this for a week or so now, and have experienced no freezes since then.

I ran the latest version of gfxCardStatus on my MBP i7 and ran it in the various modes and still got the freeze errors, so I figured I'd leave it running but on Auto Switching and see if I noticed any changes when it did switch, and to be honest, it tended to freeze when it wasn't switching between the 2 cards, and it was freezing running on both the nVidia and the Intel chip.

Good idea about the graphic switching.

Today I had my first freeze ever with my i7, which I've had for more than a month. It continued runninig backup etc., and I could log into it via ssh from my linux workstation. top showed that kernel_task was consuming 100% cpu, but otherwise the machine was doing fine, and it responded to a "sudo reboot", so I could restart without using the power button.

Here's what I did, with no luck:

- resinstalled 10.6.3 (reformated the full disk). Didn't bothered with the Applications DVD.
- ran the SW updates.
- unchecked the auto-switching so the laptop uses NVIDIA (but I'm not sure anymore that triggers the freeze)
- got a copy of TechTool Pro from a friend, and I ran it twice:
-- first time the screensaver was on, and the machine freezed(after maybe 1h1/2)
-- second time with disabled screensaver: all is OK (video, memory, surface scan, etc...)


And I'm still experiencing some freezing. Sometimes rebooting after a freeze gives me a black screen.

What I have is the LEAST software you can have on the machine, and it still freezes.


(I already posted the SN in this forum)

Message was edited by: Cyril Carrez

I have had the same problem twice, and it happened a week after I bought it! It happened randomly, and I had to hold the power button down. Here's my specs.

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i5
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB

I can copy that on a MBP2010 2.66ghz i7 with SSD and 10.6.3 and external Display and Keyboard/Mouse set. After I switched to Nvidia Only on gfxCardStatus v.1.7 I haven't had a single freeze in the last 8 days uptime.

Seems like the way to go unless you don't need the Intel Graphics (I am mostly running on power, so I don't care about the Intel Graphic card).


Good luck!

BL*DY F*ING APPLE.I just spent a couple of thousand euros for this sh**ty laptop 13" 128 ssd 8gm ddr3. And it freezes on average every hour once. tried alread everything. NEVER AGAIN THIS SH*IT LAPTOPS. I dont want to hear for apple any more.
I will sell it and buy a stable hp. I will at least know what I get.