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  • 690. Re: MacBook Pro (2010) Freeze
    A new MBP user purchased month Level 1 Level 1 (0 points)
    "A freeze is like a sneeze"

    I think when you lose unsaved documents or unable to use your computer at all I am sure you will change your mind.
  • 691. Re: MacBook Pro (2010) Freeze
    jgmdean Level 1 Level 1 (30 points)
    A new MBP user purchased month wrote:
    "A freeze is like a sneeze"

    I think when you lose unsaved documents or unable to use your computer at all I am sure you will change your mind.


    I think when your life experience includes an uncontrolled sneeze while driving or performing some physically demanding and dangerous activity I am sure you will agree it's a good analogy.

    The orginal point is very valid. I have personally experienced at least three different freeze types, but I suspect a common intermittant hardware cause related to IO (which includes the graphics subsystems). In much the same way as the same cold virus can cause me to sneeze, cough, and sleep poorly. When dealing with a complex system and inconsistent issue like this one, I've found that medical metaphors are extremely helpful when discussing things with non-technical specialists.

    I had another two different freezes on my April-bought 17" i7 MBP this week, so it's at the Apple store getting a new Main Board at my request. The Genius didn't push back in the slightest when I explained the "symptoms" and some of my guesses. I also had home add a reference to this thread to the case notes, so hopefully it'll ring a bell when someone looks at this expensive warranty claim.

    To anyone contemplating buying an MBP this seems to be a subtle hardware flaw in an early batch of components that slipped through Quality Control. It can happen to any manufacturer, but Aplle still has the best response and resources to this kind of issue of any manufacturer I've dealt with in my 20+ year career in the industry. This is only my 2nd Mac, and this kind of support is why I bought it. I judge a company more on how they deal with a subtle problem than when things go right.

    James
  • 692. Re: MacBook Pro (2010) Freeze
    mgcharlie Level 1 Level 1 (0 points)
    Almost 50 pages of complaining about a big issue, waiting for an update and when it comes out, nobody says anything. Talk About community care.

    Well, I had two freezes as described in this topic: mouse pointer moves, everything else freezes, comes back to life after about 15 minutes. Both happened in the first week I got my macbook, with 10.6.3.

    After that, in the next week, I started to switch between Graphics Card manually. No freezes in this second week. I used the gfxCardStatus 1.7.5 to do so.

    Then I thought I'd enable automatic switching back to see what happens. No freezes on this third week, with automatic graphics switch on.

    This week I made the update to 10.6.4. Had one freeze, but it was a complete freeze. Not as the one described here. Nothing moves, no sound, no dimming backlight, no ssh - nothing. So I think it is another issue.

    All three freezes happened when I was running on battery. I dont remember what I was using, but probably google chrome.

    Everybody who updated to 10.6.4 or got a replacement unit should report something, but...
  • 693. Re: MacBook Pro (2010) Freeze
    jgmdean Level 1 Level 1 (30 points)
    mgcharlie wrote:
    Almost 50 pages of complaining about a big issue, waiting for an update and when it comes out, nobody says anything. Talk About community care.


    You are, of course, correct.

    FWIW my two freezes this week mentioned above were both post 10.6.4. That was the final push I needed to get the hardware replaced. From what I can tell 10.6.4 adresses only one of the rarer "freeze" conditions related to a USB timeout bug.

    Since you started the "community" thing, allow me to vent about a pet peeve: the large quantity of "Apple *****" whining displayed in this thread only reinforces Apple's paranoia about releasing problem details which would greatly aid those of us who do have the experience to help.

    James
  • 694. Re: MacBook Pro (2010) Freeze
    Bijesh KS Level 1 Level 1 (20 points)
    mgcharlie wrote:
    Almost 50 pages of complaining about a big issue, waiting for an update and when it comes out, nobody says anything. Talk About community care.

    Everybody who updated to 10.6.4 or got a replacement unit should report something, but...



    Well.. most people come to this forum only when they have a problem. Once the problem is solved, they don't care to post it. If you look at this 50 pages, only a handful of the posters had the original problem. There were others having similar problem which may be due to a variety of unrelated reasons. And there are thousands of other users not having any freeze with the MB Pro 2010 and haven't posted here.

    I'm sure 10.6.4 has solved the freeze for a lot of users. After the 10.6.4 released, the number of new posts per day in this thread has reduced.
  • 695. Re: MacBook Pro (2010) Freeze
    nc77 Level 1 Level 1 (0 points)
    No freezes yet on my May 15" i7 since updating the OS to 10.6.4, but then it only crashed twice before that, so time will tell. I'll post if it shows the same non-responsive type freeze it did earlier.

    Thanks,

    Nathaniel Coates
  • 696. Re: MacBook Pro (2010) Freeze
    djanthonyw Level 1 Level 1 (15 points)
    My 2.4 i5 is running beautiful now, no problems what so ever!
  • 697. Re: MacBook Pro (2010) Freeze
    zoomzoom3 Level 1 Level 1 (0 points)
    My MBP does the exact same thing, only I have an i5 2.4 with non-HR screen. I get the glitches (small flickering horizontal bars scattered across the screen) on both my laptop screen and my external Dell u2410. It happens at completely random times, usually when it's coming out of sleep mode, but it also happens when I'm just browsing the web or working in Photoshop CS4. The machine it totally useless until you do a hard reset on it. I've done the PRAM resets and disabling sleep mode, but the problem persists. Good to know it's not something specific with my machine; but what about a fix??
  • 698. Re: MacBook Pro (2010) Freeze
    Rod Hagen Level 7 Level 7 (31,985 points)
    Hi "A new MBP user purchased month", and welcome to the forums.

    The point I was making was not that freezes aren't a major pain in the proverbial, but rather that they can have many different causes.

    One of the real difficulties with this thread when it comes to trying to help people resolve their own particular problems is that in most cases people aren't providing much in the way of real information about either their own problem or the configuration of their own computer.

    They are simply saying "I've had a freeze too" as if this indicates some sort of common experience that can be resolved in the same fashion. It doesn't. It simply means that any one of many, many very different problems may be affecting their computer.

    Those who want their own particular problem resolved would actually be far better off starting a new thread, describing their own problem in detail, and the configuration of their own computer. Beyond the very basic details of the particular model of MBP they need to provide the following sort of stuff if they really want help with the issue:

    What software was running at the time? What version?
    What, if any, third party "background" software do they use? Virus checkers, menubar add ons, hardware or temperature monitoring software, etc, etc.?
    How much RAM do they have?
    Have they added any third party RAM?
    Have they installed a third party HD?
    What peripherals do they have attached? (Hubs, printers, keyboard, mice, bluetooth devices, external drives, etc etc etc - people need to list everything connected to the computer)
    What were they actually doing at the time the freeze or freezes occured?
    How was it manifested? Complete "hang" of all software? A single Application? "Spinning beachball?
    Have they undertaken the basic directory and permissions repair processes using Disk Utility or a Safe Boot ? (you should do this after ANY freeze)
    Have they checked to make sure that they don't have any duplicate or corrupt fonts installed?
    Is this a computer to which older software etc has been transferred from an older Mac using migration assistant or other methods?
    Was any network activity occurring at the time?
    Are there any other problems apparent?

    Without information of this kind it is almost impossible to help someone who has simply had a "freeze", just as a doctor won't be able to help you unless you provide them with much more information than that you have simply had a "sneeze".


    Cheers

    Rod
  • 699. Re: MacBook Pro (2010) Freeze
    Rod Hagen Level 7 Level 7 (31,985 points)
    It sounds to me as if you may have a 'sleep" problem of some kind.

    It isn't altogether clear from your description, but are the issues occurring primarily when the computer has been left idle long enough for Energy Saver to be invoking system sleep?

    If this is the case then problem is probably related to third party background software. Do you have any virus checkers, third party thermal management software, HD checkers, etc etc installed?

    Cheers

    Rod
  • 700. Re: MacBook Pro (2010) Freeze
    wcone Level 1 Level 1 (0 points)
    Not really… I still have the problem and I don't post because I don't know what to do. I'm still waiting for an answer from Apple or something from this forum…
  • 701. Re: MacBook Pro (2010) Freeze
    Watcher_as Level 1 Level 1 (10 points)
    As I have been said before, my MB P 15" i5 model, froze up two times in two days (no pointer movement, time stacked, freezing screen and nothing seemed to be working). Then, I tried to clean my caches,some preferences (user's Library) and repair my permissions of course (I had 10.6.3)! After those steps my MB P never froze again. I didn't know what caused this and still don't know, but I can tell you that I used the migration assistant to transfer my files - and my user's account (not system files or something like that, since my previous system was 10.5). Since Apple released 10.6.4 I installed as soon as possible and I didn't experienced something awkward for two weeks now. I believe that this symptom could be appeared for many reasons and it's hard to locate the exact cause of this. However, I'm sure that users that running windows and this symptom took place at this time, please don't reply to this thread because Bootcamp has nothing to do with Mac OS. I'm a mac user for over ten years and I didn't experience something like that never!
  • 702. Re: MacBook Pro (2010) Freeze
    esoterica Level 1 Level 1 (5 points)
    17" Core i7, hard freezes continue with the 10.6.4 update. Only difference is that after a hard freeze today (while typing into Numbers, and with nothing else running besides Apple software) the fans went into hairdryer mode, which I don't recall with freezes under 10.6.3. Let machine sit for 20 minutes, never un-froze as a few others have reported; nothing in Console logs. Reported to AppleCare. Apple Hardware Test of course doesn't find any issues, even with "extended testing" on.
  • 703. Re: MacBook Pro (2010) Freeze
    A new MBP user purchased month Level 1 Level 1 (0 points)
    Freeze seems inevitable to happen when I leave it with no action for some time. The usual is a freeze after 5 min working on Safari or other app. So the only thing that postpones the freeze is the initiation of Time Machine backup.

    My OS is 10.6.3 looking for getting the last update. I also notice that the body gets hot but no idea what is the normal warmth of the laptop and never heard the hairdryer sound.

    Cheers
  • 704. Re: MacBook Pro (2010) Freeze
    Rod Hagen Level 7 Level 7 (31,985 points)
    Head to System preferences / Energy Saver and try varying the interval before 'Computer Sleep" occurs. If you find that the interval before the "freeze" occurs also changes accordingly then it is likely that you have a sleep problem.

    You might also try temporarily turning off "put the hard disk to sleep when possible" setting. In some situations issues with the hard drive's own firmware can cause problems when the drive attempts to spin up or spin down.

    Is the hard drive in the computer the original one that came with it?

    Cheers

    Rod
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