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Q: MacBook Pro (2010) Freeze
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May 13, 2010 9:03 PMby ozataman,Just bought my i7 2010 MBP with 8GB ram and 7200 RPM HDD.
I have also experienced the freeze issue a couple of times in the past week. When it happens, everything completely freezes. I waited for several minutes, but the MBP did not come back to life.
It would be very helpful to find out how Apple responds to this and whether a replacement would fix the issue. I will give them a call tomorrow.
Thanks,
OA -
May 13, 2010 9:04 PMby dsmulski,I went to the apple store yesterday and turns out there is a problem with the nvidia gpu. The apple "genius" tried to run a diagnostic test on the gpu but the laptop would just shut down on him. I couldn't get a replacement since I'm a week over the 2 week return period. Looks like it's back to the apple store for a repair once they get the parts. I bought a broken, $2,000 laptop and I'm SOL on a replacement at this point I'm hoping their fix works. -
May 13, 2010 9:24 PMby Artitron,I had suspected it was the GPU and had even installed gfxCardStatus (http://codykrieger.com/gfxCardStatus/) to keep an eye on what graphics mode the machine was in - and potentially log any fatal switch between Intel and nVidia.
No such luck. When the Genius looked over the Console logs, there was nothing. The system had frozen without logging any errors.
I also wasn't taxing the video card when it has frozen. No gaming, or even anything that would normally cause the card to flip to "high-performance" mode. Which, as I understand it, is basically anything that uses OpenGL. Even things like WebEx.
So, if it is the GPU - it is hopefully a build quality issue with the nVidia or Intel chipset and not a failure in the design. -
May 13, 2010 9:50 PMby ozataman,Mine did not report any errors on the console either. I was watching something on iTunes, so I'm guessing the GPU was taxed to a moderate degree.
It may not be a design issue, but doesn't Apple have an obligation to replace the faulty unit even if it's an nVidia issue? -
May 14, 2010 2:44 PMby koudelka,Hey guys,
I'm having this issue too.
System:
Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB
SATA:
Capacity: 80.03 GB (80,026,361,856 bytes)
Model: INTEL SSDSA2M080G2GC
Revision: 2CV102HD
Mine came with a 7200 drive, saw two hard freezes in a week. I installed an 80GB Intel SSD yesterday, and just saw my first hard freeze with it today. Major bummer. -
May 14, 2010 11:53 PMby califfo1975,As someone else said, I ma very scared of all these posts: I had no issues so far, but I admit that I did not have the chance to use my MBP very intensively yet....Can you please specify guys how these freezes occur? How long after the startup?
Someone said even when watching itunes....hence probably under intel hd.... -
May 15, 2010 12:09 AMby califfo1975,It is indeed the randomness of the occurrence tha scares me a little bit indeed. I am still under 2 weeks give back but, even though it happened afterwards, Apple should be able to find a fix for this as it should be probably s/w related maybe. WE have not to forget that the same day the new MBP have been presented a 1.3 graphics update had been issued on their site.... -
May 15, 2010 12:28 AMby djanthonyw,I don't know if it's software related because users have reported it happening when running Windows under Bootcamp as well. I can't afford ANY random freezing because I use my MBP for DJing and live performance. My current 2007 MBP is flawless.. I use it everyday all day and it's been dependable for years.
I recently sold my Mac Pro and I'd like to sell my current MBP and get the 2.4 i5 as a consolidation from two Macs into one, but I'm still a little worried about it. I guess I'll get the i5 and keep my current MBP until I'm absolutely sure that the i5 is good before I sell the current one.
