Q: MacBook Pro (2010) Freeze

Well, had to chip in this topic too.
The computer crashed big time. I´ve been having the same freezes as most of you are experiencing. I was getting the freezes every 3 days or so, most commonly when using VLC over HDMI output.
However, the story got worse as one day, after starting the MBP instead of the login window, I was received with a graphically corrupted image, with only the cursor functioning. Couldnt log on or anything. After a safe boot, I was able to log in normally but still, doing a normal boot got me the same graphic corrupted screen.
Had to reinstall everything from scratch after a 3 hr talk with AppleCare.

Now, the screen frezzes only around 15 secs once and everything works ok again.

Im pretty ****** of a the issue here.

Ok, not sure if this will help anyone, but thought I might post anyway.

I've been following this thread as I was a bit concerned about how hot my Macbook Pro was running (15inch Core i7) but it has never frozen. I play games, make music, watch videos etc.

I bought mine exactly three weeks ago, at the beginning of June. Now, I've noticed that these problems are from May. I wonder if Apple HAS fixed this issue and that it was simply a problem with the hardware batch.

For those who have had replacements recently, has the same thing happened?

not sure that this might be true: we tried to assess this some pages before but it was without success as the sensitivity to freezing did not appear to be correlated to a certain HW or SW configuration or manufacturing date...Hopefully Apple will talk about this one day. In my case, I received it on MAy 6th and had only one freezing never reoccurring (touching wood..)
Cheers

Well, count me in for having problems.

15" 2.66 ghz, 2x 4gb, high res anti glare. with a intel 25-m SSD 160gb.

Froze after importing around 30.000 photos from my external harddrive into iPhoto. Had to do a hard reboot.
Then put the import on again and went to bed. In the morning I could not login, I had the black screen (where your normally get the login field) with the spinning balloon. Again had to do a hard reset.

Just got the notebook in 3 or 4 days again. Ordered it May 31st.

If I need to give more details give me a shout.

I'm calling Apple in the morning to discuss this issue, wondering what they'll tell me. Also noticed my adapter get's really really hot, so suppose I'll have to switch that in the apple store.

Add me to the list of the afflicted...

Mine froze with the black screen twice tonight while watching eyeTV. I am connected to an external LCD via the dp to dvi adapter. I can easily reproduce the problem with eyeTV in full screen mode, by hitting the <tab> key (which normally switches between full screen, and stretched full screen modes. Same symptoms as the others: mouse initially active, black screen, no way to get out without a hard power down (didn't wait 15 minutes...).

I have the following repeating over and over 100's of times in my console (All Messages) log starting right around when the problem first occurred:

6/27/10 8:57 PM kernel 00000069
6/27/10 8:57 PM kernel NVRM-RC: 0 4e565f504649464f5f494e54525f303a307831303031
6/27/10 8:57 PM kernel NVRM-RC: 0 4e565f504649464f5f4341434845315f444d415f53544154453a307838303030
6/27/10 8:57 PM kernel NVRM-RC: 1 343332630a
6/27/10 8:57 PM kernel NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
6/27/10 8:57 PM kernel 00000069
6/27/10 8:57 PM kernel NVRM-RC: 0 4e565f504649464f5f494e54525f303a307831303031
6/27/10 8:57 PM kernel NVRM-RC: 0 4e565f504649464f5f4341434845315f444d415f53544154453a307838303030
6/27/10 8:57 PM kernel NVRM-RC: 1 303030300a
6/27/10 8:57 PM kernel NVDA(CopyEngine): Channel exception! exception type = 0x6 = Fifo: Parse Error

I too bought a MBP 13" - and is very frustrated with it's performance;
- Very slow and thus delayed panning and multitouch zooming in iPhoto when editing photos.
- Pixelmator (photo app) crashes far too often (6 -7 times in a month now) and plagued by "beach ball"-interruptions even more frequently, though last mentioned don't quit the app.
- Mail, Safari, Pages and Keynote-apps have had the same interruptions. In Pages and Keynote the dropouts seemed to have a connection to using Inspector. It puzzles me, as Keynote and (especially) Pages/textediting isn't or shouldn't be a performance-killer.

Anyone had the same problems?

please, if you want apple to look at this problem, report the freezes on this link:

http://www.apple.com/feedback/macbookpro.html

this is a user to user forum and apple seems to not read it.

Have you contacted Elgato to see what they have to say about your own problem, Soheil? Certainly sounds like a probable bug in their software.

Cheers

Rod

It's been a while since I last replied to this thread, so let me provide a few updates regarding my machine.
I shipped my MBP to an Apple authorized service provider on June 2nd, and it's still there for repairs. They tested the system on a daily basis, and managed to reproduce the issue, but couldn't diagnose the root cause.
Today, I had a call from one of the technicians, who told me that after running a newly-developed hardware diagnostics tool, the log entries this tool generated were sent to some Apple staff in Cupertino, who replied that the logic board should be replaced. So, according to the guy from this AASP where I sent my machine, a replacement logic board was ordered last friday, and should arrive in the next days. If that solves the problem (and I cannot imagine why it wouldn't), I'll let you know.
Just to reiterate, the freezes I experienced are EXACTLY as Artitron's. People have been reporting many variations of this problem (frequent beachballs, graphics corruption, etc.), so, just to make it clearer.

Hi all,

I just bought my 17" i7 two weeks ago. Experiencing these freezing problems, unresponsive mouse/keyboard, and spinning color wheel. At this point, my i7 has slower performance than my old Dell 6200.

I have only had to do a power cycle (holding the power button for 10+ seconds) once. Other times I just let the Mac "catch up" with the processes.

Here's what I am having difficulty with: when I am experiencing performance issues, I will open the Activity Monitor but NOTHING is registering as an issue. Everything looks to be underutilized. Anyone else seeing this anomaly?? Also, opening a simple utility application like Activity Monitor takes 20 seconds to load.

I have re-imaged my machine 4 times!!!! Not only that but it is such a pain having to migrate my data over (100GB) every time I re-image. I recently backed-up using Time Machine because I was getting tired of migrating my data over and over again. I then had to do a full restore from this backup using Time Machine. After restoring from Time Machine, performance problems have magnified.

I also have Fusion and have a pretty vanilla VM for work-purposes. Well, when I run my VM, it also magnifies the problem 2 times over. Incredibly slow, unresponsive machine. Color pinwheel, black screen, hanging. Tried opening up PowerPoint in my VM and it is so painfully slow.

I'm at a loss here.

Anyone have advice, thoughts on the right process to resolve this?? Can I just return this machine? Exchange it? Is it better to just go into the store?

This is not a very good experience as a first time Mac user however I do not want to give up quite yet.

abrandt1 wrote:
Anyone have advice, thoughts on the right process to resolve this?? Can I just return this machine? Exchange it? Is it better to just go into the store?

Your symptoms could simply be the symptoms of lack of RAM. Try to sort processes in Activity Monitor on memory usage and also watch the amount of free memory.

How much RAM do you have? I used to have a late 2008 MBP 15" with 4GB RAM, and that's simply not enough for running Fusion together with a couple of Mac programs. I had similar symptoms to what you describe. In fact, my main motivation for exchanging it for an i7 was the ability to install 8GB RAM (the 2008 MBP supports up to 6GB).

My i7 with 8GB RAM is (except for some rare hiccups, see earlier this thread) a wondefully fast machine and Fusion runs so smooth that I often forget I have it running in the background.

Just throwing my 2C in, I've jsut had my 4th unexpected total system crash (grey screen, you must restart ect.)

-------


Interval Since Last Panic Report: 484128 sec
Panics Since Last Report: 2
Anonymous UUID: 43A55F85-0481-4D55-B10A-4AB366DA3F30

Tue Jun 29 15:50:24 2010
panic(cpu 1 caller 0x2a8ab2): Kernel trap at 0xff152525, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0xff152525, CR3: 0x00100000, CR4: 0x00000660
EAX: 0xff152525, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x19832800
CR2: 0xff152525, EBP: 0x83553bc8, ESI: 0x6d002000, EDI: 0x6d002000
EFL: 0x00010246, EIP: 0xff152525, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x835539b8 : 0x21b455 (0x5cf328 0x835539ec 0x2238b1 0x0)
0x83553a08 : 0x2a8ab2 (0x591664 0xff152525 0xe 0x59182e)
0x83553ae8 : 0x29e9a8 (0x83553b00 0x1 0x83553bc8 0xff152525)
0x83553af8 : 0xff152525 (0xe 0x48 0x83550010 0xf740010)
0x83553bc8 : 0x1257da0 (0x6d002000 0x19832800 0x0 0x0)
0x83553c08 : 0x1276a75 (0x6d002000 0x19832800 0x0 0x0)
0x83553c38 : 0x128069f (0x6d002000 0x126022dc 0x19832800 0x1260e6a)
0x83553c78 : 0x12807e5 (0x12602000 0x6d002000 0x12602320 0x8)
0x83553ca8 : 0x125a46a (0x12602000 0x6d002000 0xe6b1d000 0x0)
0x83553cd8 : 0x53352d (0x6d002000 0x1e525dac 0x1e525dac 0x1)
0x83553d28 : 0x56440a (0x6d002000 0x1e525dac 0x1e525dac 0x1)
0x83553d88 : 0x2850e5 (0x6d002000 0x1e525dac 0x1 0x0)
0x83553df8 : 0x21d7f7 (0x1a0ae068 0x1f731d84 0x1a0ae070 0x1a0ae0a4)
0x83553e38 : 0x210983 (0x1a0ae000 0x83553e7c 0xf741c2c 0x83553e70)
0x83553e98 : 0x216be6 (0x1a0ae000 0x0 0x0 0x0)
0x83553f18 : 0x293b71 (0x83553f44 0x0 0x0 0x0)
0x83553fc8 : 0x29f018 (0x1db67560 0x0 0x10 0x1db68764)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x1256000->0x1302fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000

BSD process name corresponding to current thread: WebKitPluginHost

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 444442820985735
unloaded kexts:
com.apple.driver.AppleUSBAudio 2.7.3f1 (addr 0xbb72b000, size 0x192512) - last unloaded 441321592118556
loaded kexts:
com.google.filesystems.fusefs 2.0.3
com.parallels.kext.prl_vnic 5.0 9344.558741
com.parallels.kext.prl_netbridge 5.0 9344.558741
com.parallels.kext.prlusbconnect 5.0 9344.558741
com.parallels.kext.prlhidhook 5.0 9344.558741
com.parallels.kext.prl_hypervisor 5.0 9344.558741
com.apple.driver.IOBluetoothBNEPDriver 2.3.3f8 - last loaded 393824679257831
com.apple.filesystems.afpfs 9.7
com.apple.nke.asp_tcp 5.0
com.apple.driver.AppleBluetoothMultitouch 51.2
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.12
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleIntelHDGraphics 6.1.6
com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleUSBDisplays 251
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.ACPISMCPlatformPlugin 4.1.2b1
com.apple.GeForce 6.1.6
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.AppleHIDKeyboard 1.2.0a3
com.apple.driver.IOBluetoothHIDDriver 2.3.3f8
com.apple.driver.AppleMultitouchDriver 204.13
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.6
com.apple.NVDAResman 6.1.6
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.3f8
com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
com.apple.iokit.IOBluetoothFamily 2.3.3f8
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.driver.AppleUSBMultitouch 204.13
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.4
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B09, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000

To update, AppleCare escalated my issue (exactly the same as Aritron's) to engineering. AppleCare emailed me a utility called "Capture Data" that appears to capture various System Profiler and logfile information, which I ran on three different occasions after hard freezes.

After a week AppleCare finally got back to me and told me that the only thing they could offer was for me to do another clean install of my OS (which I've already done once), this time onto an external hard disk, and to boot from that drive and install no other software and use my computer until it freezes again, and to run the Capture Data application again.

This is so ludicrous on so many levels I don't know where to begin. Nevermind the fact that I have exactly the same software installed on my 13" Core2 Duo MacBook Pro and it's never frozen once, nevermind the fact that there's really nothing for me to use my 17" MacBook for if I don't have any application software installed on it; they're basically asking me to be a unpaid tester on their brand new $2700 computer for the ~3 days until it freezes again.

Please, everyone who is having this issue, call AppleCare and report it. Feel free to reference my case number 165274457 to let your particular rep know that the issue you are having is not isolated, and perhaps they will figure out that this is an issue that they need to address internally.