Q: MacBook Pro (2010) Freeze

Freezes on startup happened to me a couple of times too.
But it always happened after another freeze so I am guessing that the GPU was not cold enough even on startup.
Anyway, I am not saying that overheating is the only reason to the problem, but I am saying that it is probably one part of the problem (the GPU being another part of problem).
People that can switch to Intel HD both reduce the heat and remove NVidia's GPU from the equation...

I also noticed that I had a few minor issues with Airport, like activating it after deactivating was not possible unless I reboot.
Twice, I lost my internet connection through Airport just before a freeze.

I had a couple of freezes this morning so I increased the fan speed to 5000RPM.
Seems to work now, but I'll keep you posted.

I am having the same issue. I got my Macbook Pro i7 15" w/ SSD 256MB three weeks ago. I've had to hard restart it about a dozen times. What happens is that if MBP goes to sleep mode or screen saver starts while it's busy doing something, then it it never recovers from sleep/screen-saver. I get the "checking password" with spinner indefinitely. I will try upgrading to 10.6.4 but this is a disaster. I can't even use it out of fear that it may crash on me in the middle of some work.

What is the status on the freezing issue? How widespread is it? This thread is what is holding me back from placing my order.

If you can, I would wait a couple of months or when you see problems like this not being posted by a lot of people. I have been a Mac user for a long time and have followed product revisions. It is not unusual for Apple to have issues with new or revised product lines. Let others do the field testing, then you can buy with more peace of mind.

Just wanted to mention that since I have installed gfxCardStatus, and stayed with the Intel graphics, I have not had a single system failure (about 6 days now). This leads me to believe that graphics switching is at play. I will post if I have a crash.

I have now returned my new 13" macbook last week and am currently waiting for its replacement.
I never experienced any freezes with the minimum fan speed set to 5000RPM.
I'll keep you posted if I experience any other freezing issue with the new one.

Same here, no freeze yet on Intel only, and I will report back as well...Apple could/should add the ability to turn off NVIDIA graphics in 10.6.5. Would be trivial as it is apparently just a switch hidden under the hood that the gfxCardStatus author discovered and uses. Thanks to the gfxCardStatus author for making his app and making it free and opensource though! Thank you!!! Apple hire this guy!

OK - I'm disappointed to report that although I have been using gfxCardStatus to keep my machine running on only one graphics card (Intel) I have had another catastrophic crash with the grey screen etc.

Report below:


Interval Since Last Panic Report: 303945 sec
Panics Since Last Report: 1
Anonymous UUID: 43A55F85-0481-4D55-B10A-4AB366DA3F30

Tue Jul 6 18:37:08 2010
panic(cpu 2 caller 0x2a8ab2): Kernel trap at 0x00009018, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x68dedfae, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x68dedfae, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x18f36332
CR2: 0x68dedfae, EBP: 0xa64d3c08, ESI: 0x1019d100, EDI: 0x6d078000
EFL: 0x00010246, EIP: 0x00009018, CS: 0x00000008, DS: 0x00ac0010
Error code: 0x00000002

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0xa64d39e8 : 0x21b455 (0x5cf328 0xa64d3a1c 0x2238b1 0x0)
0xa64d3a38 : 0x2a8ab2 (0x591664 0x9018 0xe 0x59182e)
0xa64d3b18 : 0x29e9a8 (0xa64d3b30 0xeb25b00 0xa64d3c08 0x9018)
0xa64d3b28 : 0x9018 (0xe 0x1070048 0x1070010 0x10)
0xa64d3c08 : 0x1276a75 (0x6d078000 0x1019d100 0x0 0x0)
0xa64d3c38 : 0x128069f (0x6d078000 0xe4396dc 0x1019d100 0x1260e6a)
0xa64d3c78 : 0x12807e5 (0xe439400 0x6d078000 0xe439720 0x8)
0xa64d3ca8 : 0x125a46a (0xe439400 0x6d078000 0xd8155000 0x0)
0xa64d3cd8 : 0x53352d (0x6d078000 0xf0e59c4 0xf0e59c4 0x1)
0xa64d3d28 : 0x56440a (0x6d078000 0xf0e59c4 0xf0e59c4 0x1)
0xa64d3d88 : 0x2850e5 (0x6d078000 0xf0e59c4 0x1 0x0)
0xa64d3df8 : 0x21d7f7 (0xdc2b968 0x11cff684 0xdc2b970 0xdc2b9a4)
0xa64d3e38 : 0x210983 (0xdc2b900 0xa64d3e7c 0xf0e8668 0xa64d3e70)
0xa64d3e98 : 0x216be6 (0xdc2b900 0x0 0x0 0x0)
0xa64d3f18 : 0x293b71 (0xa64d3f44 0x0 0x0 0x0)
0xa64d3fc8 : 0x29f018 (0xfa379e0 0x0 0x10 0xe095c64)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x1256000->0x1302fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000

BSD process name corresponding to current thread: WebKitPluginHost

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 113375519953193
unloaded kexts:
com.apple.driver.AppleUSBAudio 2.7.3f1 (addr 0x13ba000, size 0x192512) - last unloaded 25970450215463
loaded kexts:
com.google.filesystems.fusefs 2.0.3
com.parallels.kext.prl_vnic 5.0 9344.558741
com.parallels.kext.prl_netbridge 5.0 9344.558741
com.parallels.kext.prlusbconnect 5.0 9344.558741
com.parallels.kext.prlhidhook 5.0 9344.558741
com.parallels.kext.prl_hypervisor 5.0 9344.558741
com.apple.filesystems.webdav 1.8
com.apple.filesystems.afpfs 9.7
com.apple.nke.asp_tcp 5.0
com.apple.filesystems.udf 2.1
com.apple.driver.AppleBluetoothMultitouch 51.2
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.IOBluetoothBNEPDriver 2.3.3f8
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.12
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleIntelHDGraphics 6.1.6
com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleUSBDisplays 251
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.ACPISMCPlatformPlugin 4.1.2b1
com.apple.GeForce 6.1.6
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.AppleUSBAudio 2.7.3f1 - last loaded 27209894160140
com.apple.driver.AppleHIDKeyboard 1.2.0a3
com.apple.driver.IOBluetoothHIDDriver 2.3.3f8
com.apple.driver.AppleMultitouchDriver 204.13
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.6
com.apple.NVDAResman 6.1.6
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.3f8
com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
com.apple.iokit.IOBluetoothFamily 2.3.3f8
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.driver.AppleUSBMultitouch 204.13
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.4
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B09, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Hub, 0x05ac (Apple Inc.), 0x9136, 0xfd130000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd132000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd132400
USB Device: CanoScan, 0x04a9 (Canon Inc.), 0x1900, 0xfd132100
USB Device: CLP-310 Series, 0x04e8 (Samsung Electronics Co., Ltd.), 0x328e, 0xfd133000
USB Device: Hub, 0x05ac (Apple Inc.), 0x9137, 0xfd134000
USB Device: Display iSight, 0x05ac (Apple Inc.), 0x8508, 0xfd134200
USB Device: Display Audio, 0x05ac (Apple Inc.), 0x2912, 0xfd134100
USB Device: Apple LED Cinema Display, 0x05ac (Apple Inc.), 0x9236, 0xfd134300
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: iPhone, 0x05ac (Apple Inc.), 0x1292, 0xfa140000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000

I'm now a week and a half since getting my MBP 17" 2.66GHz main logic board replaced. I have (touch wood) experienced no more weirdness, no freezes, no beach balls, no gray screens, no resume freezes - and I had all of those at one time or another. Same system disk and same use model - gfxstatus 1.75 and mostly locked to Intel. According to the Apple Tech I spoke to, my MBP failed some "diagnostic" which is why the board was replaced. He said he wasn't permitted to elaborate further, but it's obviously an internal-only tool, as my MBP passed the User diagnostic ("d" key on install disk).

So I'm left to theorize that there's a bad batch of "something" on the IO side of the early i5 and i7 systems. That's about as useful as saying there's "something" glitching in my car's wheels. (shrug) But there you are.

I'm just glad to have my MacBook back to its expected workhorse self. The Apple store was extremely co-operative with my schedule: I took my MBP back after diagnosis as I could live with the glitching as opposed to not having it as I had to travel that week. The next weekend (after iPhone 4 launch!) they confirmed they had the part, dropped the MBP off on Friday lunchtime and got it back Saturday evening. This kind of service is half the reason I bought the MBP in the first place. To those who don't live near an Apple store: You have my sympathy.

To those contemplating a purchase: It looks like us early adopters took the bullet for you, and Apple seems to be willing to make it right if you are extremely unlucky. You know what to do if you've read this far! So I'd advise you buy with confidence. YMMV if you don't live within a reasonable travel time of an Apple store.

James

hi guys, i've read every single post in this thread form when it started.
i bought my MBP i7 15i about 2 and a half weeks ago and have been using it heavily with 3D applications, Adobe apps and no gfxcardstatus

i didn't want to state this too soon because, well, it was too soon

i reckon there could be an issue in previous hardware and they're trying to find a way to resolve it with firmware update rather than having to replace all the machines - this is why i think it's taking so long
then again i could be talking cr*p and my machine could freeze today

I just wanted to add, as a few people have said it could be an issue with earlier manufactured versions of the hardware -- mine is a custom-built machine that arrived hot off the press 2 weeks ago.

I really hope I don't have to deal with getting the logic board replaced but I'm starting to have a feeling that's where my situation is headed.

So the problem is the main logic board hardware ? Everybody have to go on a Apple Store to get a replacement ?
Why some people say that they don't have the problem with previous version of MacOS X ?

how can this topic be "answered"??? People are still having problems like crazy and there seems to be no clear way of making this "freeze" go away, officially. It seems that a fanboy just got upset with so many people trashing apple on this for not responding and could not handle his precious Apple being trashed. the only way this can be marked as answered is if people can fix this problem with the "solution" 99.9% of the time.

Seriously, people have spent over $1k on their machine and this thread in no way helps them fix the freeze problem.