Q: MacBook Pro (2010) Freeze

Kevin,

you can use bugreport.apple.com to file a detailed report and track your bug submission in there. that's what I've done, and I believe others have done the same too. I can trigger a crash under specific conditions and have provided Apple with everything I have. You won't find it all on this forum though.

For the record, I'm experiencing this too. On a new 15" i7. I do think it might be graphics-related — the most recent time I was starting to view a HTML5 video on YouTube, the video began to look a bit corrupted and then the entire screen stopped updating except the mouse. I've had reason to believe it's related to graphics in the past too. However, I really don't want to disable graphics switching, so I'll tolerate it until they come up with a fix (or until I determine it's just my machine and get it fixed).

Interestingly, sometimes I can get it to (very slowly) respond to closing the lid or ⌥⌘⏏ to put the machine to sleep. But I haven't been able to (or patient enough to) get it to start responding again, I've just been forcing a power-off and rebooting.

Hi,

Since this seems to be a graphic issue, has anybody tried to install these:
http://www.nvidia.com/object/macosx-cuda-3.1-driver.html
I'm not sure what these drivers are supposed to fix but the GT 330M is supported.

Just trying to help...I'll order my MBP 15" in few days...

Here is my experience with new i7 chip
Got my first i7 MacBook Pro 2 weeks ago... in few days I counted around 12 Kernel Panic, so I decided to send the machine back to Apple and get a new one.
Last monday I received my brand new i7 and this morning, after 3 days, I unfortunately had my first Kernel panic.
Anyway during these 3 days I experienced load of freezes... on Photoshop, Facebook, and Youtube usage.
Today, as suggested in these posts, I turned off "Automatic Graphics Switching"... I let you know if things change.
By the way this is my config:

Nome modello: MacBook Pro
Identificatore modello: MacBookPro6,2
Nome processore: Intel Core i7
Velocità processore: 2,66 GHz
Numero di processori: 1
Numero totale di nuclei: 2
Cache L2 (per nucleo): 256 KB
Cache L3: 4 MB
Memoria: 4 GB
Velocità d'interconnessione processore: 4.8 GT/s
Versione Boot ROM: MBP61.0057.B0A
Version SMC (sistema): 1.58f16

Where you able to solve this problem? I am running into the same scenario described in this thread. I have turned off time machine, re indexed spotlight, repaired the disk and still get my Macbookpro i5 freezing randomly.

My son's iMac is also having the same behavior, not as often as mine. I am very concerned about this because the laptop worked perfectly for 14 months and now it has 2 months freezing every time more frequently.

Thank you,

Tony

I've just bought this MBP (base 13" model) on Monday, and I just had a hard freeze. All I was doing was listening to music on iTunes and browsing with Google Chrome. I had Font Book and Firefox open, but that's really...probably not contributing to the problem. I was listening to music, and then the computer hard froze and the song kept looping a five-second section of the song. I had to hard-restart the computer. Everything seems fine right now, but I'm worried that I'm going to get more freezes. I bought this computer to have something reliable for school, and if it's not going to work properly, then I either want a replacement, or I'll trade "down" for a MacBook with fewer problems.

I've tried installing smcFanControl, and I'll see if that prevents it from freezing. I think I'll hold on for about a few more days before taking it into Apple.

atm I had no more freeze or kernel panic, but I'd like to test it few more days before say anything...
I keep my fingers crossed!

I have not been able to read through all 50 + pages, but saw people with the same problem as me.

My macbook pro is a 2.4 ghz 15, base model one with no upgrades. I just got it literally a few days ago via mail after ordering from the online store.

Today I was browsing facebook and it just froze up. Couldn't move the mouse, use the command alt esc thing. I had to hold the power button to shut it down.

Also, this would be the fourth time it froze on me over the course of a few days of having it. The first time it froze, I left the computer for half an hour, and it slept, but never came out of sleep. The second time was the same thing, and the third time I was trying to play oblivion natively.

I have only google chrome, iworks and oblivion installed, along with 2,000 songs I transfered from my old computer.

First time mac user, and was wondering if this was the norm with macbook pros... but was skeptical since it was the latest macbook pro and then i saw this thread.

Do I just bring it to the apple store nearest, I even recorded the latest facebook page freeze.

Any help would be useful. thanks.

First of all try to turn off "Automatic Graphics Switching" and test it.
It seems it solved my problems.

datamacpro - in answer to your question :

"Do I just bring it to the apple store nearest, I even recorded the latest facebook page freeze.

Any help would be useful. thanks."

Return your mac book pro to the online store as faulty, you have just spent a lot of money on a laptop which does not work properly.

I bought the 15" i5 and it started freezing and I returned it as soon as it started doing it. It was completely unreliable and in my line of work, I cannot afford that.

No Offense, but disabling graphics switching is not an acceptable fix, return it, wait for the new microsoft (*apple) to issue a fix and then buy again if you so desire.

Ofc this is not a fix, but you want a MacBook Pro 15" these days you have to patch the problem like this waiting for Apple to release a new and better driver.
I know it ***** too much, but atm I do not see any other option.
I tried 2 brand new i7 and both got the same stupid problem... I do not think it's just bad luck.

Massimo - I've only skimmed the 50 pages of this thread. Is this issue isolated only to the 15" or has any 17" users hit the same problem.

As I said, I've returned mine and I am waiting for a real explanation and fix from apple before I even go near one again.

Message was edited by: knighto

So I've had my MBP for three weeks and I have experienced two hard freezes in Windows 7 but none so far in OSX. There seems to be something odd with the video card graphics on this machine in general. My entire system slows to a crawl after a starting slide show in OSX.

A premium machine should not be suffering from hard freezes like this. Maybe this is NVIDIA's fault and Apple needs to smack them around some but I was really expecting better quality from Apple... then again, we all were.

Any word on when the next software update is? Surely Apple must be aware of the issue.

My MacBook Pro froze up twice on me now within 2 days. Completely! I had to hard reset it. Hope Apple will get this fixed with the help of a software update very soon!

Please,

report this problem on both places:

http://www.apple.com/feedback/macbookpro.html

https://bugreport.apple.com

Another way to catch attention would be to populate youtube with freeze videos and to spread the links on sites and forums.