Q: MacBook Pro (2010) Freeze

Based on past experience posting videos on Youtube attracts Apple's attention.

Six months of notifying Apple about Bluetooth problems with Leopard and Snow Leopard were apparently ignored.

However, once I and others posted Youtube videos and notified Apple of their presence, ip addresses from Apple started appearing in the viewership lists.

You can notify Apple here:

http://www.apple.com/feedback/macbookpro.html

You can use iMovie 09 to post your youtube videos.

Good luck.

I have been holding off on buying a laptop until this problem gets fixed.

me too, exact same problem, i.e. freezes right up and only way out is to hold down power button for a few seconds until the machine switches off, then start again.

Happens at least 2 -3 times per day so is very frustrating

Next time I will try and leave it in a frozen state for 10" ands see if it comes right

Q. Am I harming the machine by holding down the power button to get out of a frozen screen 2 or 3 times a day?

No need to worry about harming your machine's hardware. The operating system on the other hand might not fade as well. Although there are protections in place in the filesystem, it could happen that a hard reset results in data loss or coruption. However these chances are slim, especially if you are using a journaling filesystem.

Message was edited by: Jeroen Leenarts

It would be good if the press would learn about this. The iphone 4 bug with the antenna losing signal once it's touched at a certain spot, received a lot of media exposure when the press reported about it and Apple had to act.

I find this bug that we are talking about here much worse because it literally stops the Macbook Pro from working completely.

I switched off the automatic graphic switching. Will see if it makes a difference. My hypothesis for the bug: The graphic chip switches off and the nvidia doesn't switch itself on because there is not need to.

thanks for response, Jeroen. That puts my mind at ease a little bit. I'd really like to get some suggestions re the freezing, its rendering my MBP basically inoperable. I'm an ex PC user and it looks like I might have to go back. Dissapointing huh?

Cheers mate

Same dude...

Well I will be going to Apple store Regent Street and demand to speak to the manager...

Genius or no Genius. There is some weird fault with these i7 MBP's

And I don't stop for no one in finding the answer... I did NOT give Steve Jobs £1600 for nothing......................... and I mean that.

This is going to get sorted, anyone else want to meet me there? around 4pm ?

Having something similar here, just trying to populate the thread with more info. I have the i5 and had auto-switching turned off, and got similar results. Here are the kind of relevant parts of the crash report:

Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x5b4f7000->0x5b5a3fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x5358e000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x5acdd000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x5b5b3000

I feel like it has something to do with Flash player, but who knows. It's been GSoD every time, twice in the last 4 days.

One more macbook pro 15" i7 user with the same problem. What's worse is mine is the test case for adoption by the 120 + people at my company. Went to the apple store genius bar and had to explain to the guy that samba was not a third party package that i installed , that it comes with the os and is how file sharing is done (Since the smb service is one of the many apps that this behavior happens on).

Will try escalating but if any tips are found would be grateful.

IB

Brad new 15" Macbook Pro w/ i7 already frozen twice, only had it a week... sounds like returning it for a new one won't help... any help... let me know please

I have a brand new Mac Book Pro 15”, have critical display problem recently, my screen just blinked and displaying only some lines - zapping top to bottom. I can’t see anything . Any idea what could be causing it? anybody can help me?

I have exactly the same problem. Kernel panic. My debug info is exactly like yours. I post here, is possible that Apple can look the backtrace. I think if the process that causes the panic is WebKitPluginHost and the backtrace includes de module com.apple.driver.AppleIntelHDGraphic could be something related to the graphics card.

My laptop if a Macbook Pro 2010 , MacOS X 10.6.4, *with one monitor attached* to the mini-dvi port. Always the kernel panic has happened with the monitor attached. I don't have any strange kernel module loaded. After searching in google, I always have seen the same stack backtrace and if the stack is allways the same address at top.


The backtrace of the kernel Panic


bash-3.2# more Kernel2010-07-26-123336swordcoast.panic
Mon Jul 26 12:33:36 2010
panic(cpu 2 caller 0x2a8ab2): Kernel trap at 0x00009018, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x2b3b0e08, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x745d069d, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x29e9696e
CR2: 0x2b3b0e08, EBP: 0x934dbc08, ESI: 0x0e322200, EDI: 0x46096000
EFL: 0x00010246, EIP: 0x00009018, CS: 0x00000008, DS: 0x00ac0010
Error code: 0x00000002

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x934db9e8 : 0x21b455 (0x5cf328 0x934dba1c 0x2238b1 0x0)
0x934dba38 : 0x2a8ab2 (0x591664 0x9018 0xe 0x59182e)
0x934dbb18 : 0x29e9a8 (0x934dbb30 0x12011f00 0x934dbc08 0x9018)
0x934dbb28 : 0x9018 (0xe 0x1010048 0x1010010 0x10)
0x934dbc08 : 0x1216a75 (0x46096000 0xe322200 0x0 0x0)
0x934dbc38 : 0x122069f (0x46096000 0x11cddedc 0xe322200 0x1200e6a)
0x934dbc78 : 0x12207e5 (0x11cddc00 0x46096000 0x11cddf20 0x8)
0x934dbca8 : 0x11fa46a (0x11cddc00 0x46096000 0x6f132000 0x0)
0x934dbcd8 : 0x53352d (0x46096000 0x909e7d0 0x909e7d0 0x1)
0x934dbd28 : 0x56440a (0x46096000 0x909e7d0 0x909e7d0 0x1)
0x934dbd88 : 0x2850e5 (0x46096000 0x909e7d0 0x1 0x0)
0x934dbdf8 : 0x21d7f7 (0x8e6bc68 0xa720384 0x8e6bc70 0x8e6bca4)
0x934dbe38 : 0x210983 (0x8e6bc00 0x934dbe7c 0x9e2d70c 0x934dbe70)
0x934dbe98 : 0x216be6 (0x8e6bc00 0x0 0x0 0x0)
0x934dbf18 : 0x293b71 (0x934dbf44 0x0 0x0 0x0)
0x934dbfc8 : 0x29f018 (0xa1119a0 0x0 0x10 0x98f5e24)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x11f6000->0x12a2fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000

BSD process name corresponding to current thread: WebKitPluginHost

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 249389077801634
unloaded kexts:
com.apple.driver.AppleUSBEthernetHost 2.0.1 (addr 0x7f1fb000, size 0x16384) - last unloaded 41115273461955
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 41104668210828
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.12
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.iokit.CHUDUtils 201
com.apple.iokit.CHUDProf 216
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.ACPISMCPlatformPlugin 4.1.2b1
com.apple.GeForce 6.1.6
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.driver.AppleIntelHDGraphics 6.1.6
com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.CHUDKernLib 208
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.6
com.apple.NVDAResman 6.1.6
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.3f8
com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
com.apple.iokit.IOBluetoothFamily 2.3.3f8
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.driver.AppleUSBMultitouch 204.13
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.4
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0

Someone here suggested that someone should film one of the system crashes and put it on Youtube, so that's what I did. Happened this morning. My 14th sudden total system crash in 3 weeks.

This is my Macbook Pro Core i7 with 8Gigs RAM:

http://www.youtube.com/watch?v=sQf3GAY6Go0

I just had another one, except that the screen went completely black this time. Has anyone tried emailing Steve directly about this? Or perhaps Phil Schiller? I'll create a video and upload it to youtube as well the next time this happens.

I don't think this is the same problem. Everyone here is posting about system crashes or Gray Screens of Death. In those cases, the whole thing just restarts or freezes and forces you to restart.

Your issue sounds more hardware-related, though. Maybe take it to the Genius Bar or a local mac repair shop and see what they can do for you?

Good luck!

Thanks in advance to everyone that posts videos!

I will wait for 10.6.5. to see if it fixes this.