Q: MacBook Pro (2010) Freeze

An interesting observation. After more than three months of near-perfect running, I have joined this club with 7 days of frustration. I analysed carefully what I had been doing around the time these freezes started and it may be coincidental with a video I downloaded and then trashed. I had to force quit the Finder at that time and then the freezes picked up over the next few days.

The logs I have seen look identical to those that are posted here (by the cuppingmaster). I would be interested to see the start of these too. Mine all have some similar traits with this sort of pattern at the top:



panic(cpu 1 caller 0x9f55b1): NVRM[0/1:0:0]: Read Error 0x00002080: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f18a000 0x0a5480a2, D0, P1/4
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4e4bb888 : 0x21b455 (0x5cf328 0x4e4bb8bc 0x2238b1 0x0)


It was suggested to me that resetting PRAM and NVRAM might help and this far, we have had a few tense but useful hours' work. I know that this has not worked for everyone, but your observation about Flash would perhaps fit with what I experienced.

As a note, I also used the extended hardware test, repaired the disk (nothing untoward) and reset Safari. Joss sticks next.

For what it is worth, I was able to fix my daughter's macbook pro which started freezing up a week after we purchased it by doing the following:

1. power off the laptop

2. press and hold left side shiftoptioncommand and then (while holding the other three down) the power button for 1 second. wait 5 seconds and then power on.

3. power off the laptop

4. on the left side, press and hold down the shift key and power button all the way through the booting process until you see the "safe boot" screen. log in.

5. restart normally.

Apparently this resets the hardware and then the startup files..Perhaps my vernacular is incorrect, but regardless, it fixed our freeze issues and it may help you as well.

good luck

Ok....

I have noticed that I have no freezes when I statically connect my laptop to a cinema display and have it connected to the adapter. Mayhem brakes loose when I disconnect the cinema display and run on battery...

I think the switching solution from intel graphics to nvidia graphics is not stable....

anyone can reproduce this as I described it?

I am not sure if freezes also refer to a grey screen of death. i haven't had any freezes at all, but quite a few "grey screens" of death. in all cases the log indicated the Intel drivers as an issue. it's quite irritating and not reproducible at all. i am posting here in a hope that it's just a software issue.

as suggested, i will switch the auto matic GPU switching off and see if it still happens. has anybody been successful that way?

thanks.

Looks like Apple are working on a Snow Leopard Graphics Update according to MacRumors. Fingers crossed.

http://www.macrumors.com/2010/08/04/apple-seeds-snow-leopard-graphics-update-to- developers/

Just to report my experience.... I delayed replacing my Powerbook as long as possible because of what I read in this thread. I finally had to upgrade a month ago. I've put my new 17" i7 MBP to fairly heavy use since July 5th and have not experienced any freezes. I'll post back here if I do.

Message was edited by: Jo Cala

If I can add to the cures (fingers crossed, however): resetting PRAM/NVRAM worked for a short time, as did a repair of the disk, turning off switching and a reinstall of Snow Leopard. The last was the best and kept me freeze free for 23 hours.

Four of the last freezes involved the Dock and I trashed the Dock PLIST file. Then I went back and saw that the day the freezes began, as well as downloading a suspect video (the Finder needed a Force Quit when I put that file into the trash), I had downloaded Quick Time 7, but the first version I downloaded had been wrong. I now have the correct one and the reinstall of OS X also put the right one on. I looked in the Preferences folder for the account and there were several PLIST files for the date of the QT download: trashed.

Whether the Dock or QT preferences did it, we are stable thus far.

My new MBP 13" (less than a week old) just froze today. I was only doing some light web surfing. No beach balls or whatsoever. It just froze like as if I was viewing a screenshot of my desktop in full screen. I had to do a hard reset. Sigh.

Message was edited by: Argentum

my 9 mth old 17in MBP had the freezing issue. Tried to live with it for awhile, but finally took it to the Apple Store. They "stress tested" it for 3 days, found nothing wrong, sent it to the main apple repair center. Just got it back after over 2 weeks. The paper work says they replaced logic board, hard drive, thermal assy, top case and fans. I used the macbook alot, but was always very careful with it - there are no abuse issues.

Now I get to spend however long it takes to restore from backup, get licenses working, etc.

Not the biggest fan of MBPs right now!!!

Everyday i have to deal with this.....
Second Macbook Pro in less than a year,
my intel duo had 5 hardware issues. so they gave me the new i7
which i was happy about, until it started freezing doing anything and everything.
Safari freezes about every 5 pages
Photoshop freezes every couple minutes
and sometimes just opening a file sends the beach ball a spinning.
So i can either have an intel duo that basically blows up, or an i7 that can't do anything without freezing.
Apple deal with your problems listen to your customers and fix my dang computer for good already.

I am running into the same issue on my 2 day old mbp. I found that using a program that turns of the dynamic video card switching seems to fix it. I just leave it on the invidia card and the problem seems gone. Also the switching program has an icon in the tool bar to show what card its using and everytime mine would freeze up these icon wold go back and forth about 5 times between the intel and the invidia card.

Same issue with my 13" Macbook Pro

I was on Chrome Browser was composing mail using gmail. The machine froze and had to reboot with the power button.

Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP71.0039.B05
SMC Version (system): 1.62f5
Serial Number (system): W8016Y5NATM
Hardware UUID: D1D3165E-34EC-56FA-98E6-D08DC8F682C3
Sudden Motion Sensor:
State: Enabled

Same issue here -- new 15" MacBook Pro with core i7 chip. Just experienced my fourth kernel panic in 3 weeks. Already took it to the Genius Bar, who replaced my RAM for me, and that didn't seem to work. Here's my crash log.


Interval Since Last Panic Report: 652472 sec
Panics Since Last Report: 1
Anonymous UUID: 2A18E82A-36AE-4F4A-8A75-CB347B098CCC

Fri Aug 6 14:56:59 2010
panic(cpu 0 caller 0x2a8ab2): Kernel trap at 0x00000000, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x000006e8
EAX: 0x091b5a00, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x0e3b0f80
CR2: 0x00000000, EBP: 0x5bd6bc08, ESI: 0x0e3b0f80, EDI: 0x46053000
EFL: 0x00010246, EIP: 0x00000000, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5bd6b9e8 : 0x21b455 (0x5cf328 0x5bd6ba1c 0x2238b1 0x0)
0x5bd6ba38 : 0x2a8ab2 (0x591664 0x0 0xe 0x59182e)
0x5bd6bb18 : 0x29e9a8 (0x5bd6bb30 0xe651ec0 0x5bd6bc08 0x0)
0x5bd6bb28 : 0x0 (0xe 0x1010048 0x1010010 0x10)
0x5bd6bc08 : 0x1216a75 (0x46053000 0xe3b0f80 0x0 0x0)
0x5bd6bc38 : 0x122069f (0x46053000 0xc2fdedc 0xe3b0f80 0x1200e6a)
0x5bd6bc78 : 0x12207e5 (0xc2fdc00 0x46053000 0xc2fdf20 0x8)
0x5bd6bca8 : 0x11fa46a (0xc2fdc00 0x46053000 0x6edf3000 0x0)
0x5bd6bcd8 : 0x53352d (0x46053000 0x8fb25dc 0x8fb25dc 0x1)
0x5bd6bd28 : 0x56440a (0x46053000 0x8fb25dc 0x8fb25dc 0x1)
0x5bd6bd88 : 0x2850e5 (0x46053000 0x8fb25dc 0x1 0x0)
0x5bd6bdf8 : 0x21d7f7 (0x8ada168 0xed46c84 0x8ada170 0x8ada1a4)
0x5bd6be38 : 0x210983 (0x8ada100 0x5bd6be7c 0xd6b2000 0x5bd6be70)
0x5bd6be98 : 0x216be6 (0x8ada100 0x0 0x0 0x0)
0x5bd6bf18 : 0x293b71 (0x5bd6bf44 0x0 0x0 0x0)
0x5bd6bfc8 : 0x29f018 (0xbd79f40 0x0 0x10 0xbd79f40)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x11f6000->0x12a2fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000

BSD process name corresponding to current thread: WebKitPluginHost

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

Same problem in Germany with my new i7 MBP 17''

Screen freezes, turns violett occasionally and then messes around with the rights-management and hard drive needs to be fixed by disk utility. No pattern at all- crashes at any application randomly. Bought it less than 4 weeks ago and had it in repair longer than running because the dealer cannot find the problem.

Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB
Seagate harddrive 7.200

Would be great if Apple Germany could inform their resellers that this problem exists.

Well I ordered an 8 GB upgrade kit of ram from newegg.com
http://www.newegg.com/Product/Product.aspx?Item=N82E16820231295

and installed it on Wednesday. I am happy to say that I have not had a freeze since. You would think with the 4mb that the MBP comes with I should be able to multi-task with little or no challenge. The reality is that I use process intensive programs like photoshop and Dreamweaver. Since the upgrade, my MBP is functioning more like it should have functioned when I paid for it in the first place (Shaking my head).
I hope that Apple does not have a Bill Gates ego situation brewing.