Artitron

Q: MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

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Q: MacBook Pro (2010) Freeze

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  • by Graham K. Rogers,

    Graham K. Rogers Graham K. Rogers Aug 10, 2010 5:46 AM in response to baseliner
    Level 5 (5,430 points)
    Aug 10, 2010 5:46 AM in response to baseliner
    Thanks for the confirmation. I had joined the thread round about page 30 or so, and (yes) I was thinking of the freeze in which the cursor does not move. I had some improvements recently, but there is still the occasional one. You are right: maybe I should wait a while longer. Thanks.
  • by Artitron,

    Artitron Artitron Aug 10, 2010 8:04 AM in response to baseliner
    Level 1 (0 points)
    Aug 10, 2010 8:04 AM in response to baseliner
    Actually, the original post and the thread of this forum discussion was around a total hard freeze: no moving the mouse, no screen refreshes, and usually no coming back to life after any amount of time. I had the system frozen for around 30-45 minutes as I took it to the Apple Store to show a Genius and it never returns to life.

    My replacement MBP has been solid under the same usage pattern as the original. If you are having a problem with your new MBP, get it replaced.
  • by GoTVols,

    GoTVols GoTVols Aug 10, 2010 3:13 PM in response to Artitron
    Level 2 (255 points)
    Aug 10, 2010 3:13 PM in response to Artitron
    Artitron gives the best advice to all of you having problems and continuing to post on here and look for a solution on these boards. Replace you new Macbook i5 or i7, please.
    That seems to be the best way, not guaranteed to work, but the best way to solve your problems as of now. And yes I know a few people have had theirs replaced early on and had problems with their new machines. But a few is problems related to new replacement to me is worth getting a new replacement MBP.
  • by oneighturbo,

    oneighturbo oneighturbo Aug 11, 2010 10:56 AM in response to GoTVols
    Level 1 (0 points)
    Aug 11, 2010 10:56 AM in response to GoTVols
    H.264 GPU Decoding in Flash Player on Mac OS X is live. Wondering if this will have any effect. http://www.bytearray.org/?p=1957
  • by JoanneNugent,

    JoanneNugent JoanneNugent Aug 15, 2010 4:09 PM in response to Artitron
    Level 1 (4 points)
    Mac OS X
    Aug 15, 2010 4:09 PM in response to Artitron
    I was just about to get updated my trusty old G4 to a new 15" high res macbook pro when I came across this forum. Just wanted to say thank you to everyone who is working on this.

    Guess I will hold off a bit until there is word that this issue has been resolved.
  • by emunity,

    emunity emunity Aug 16, 2010 11:34 PM in response to Artitron
    Level 1 (0 points)
    Aug 16, 2010 11:34 PM in response to Artitron
    I hate to say this but the freezing is related to the high temperatures generated inside the Unibody. No Copper Heat Sink on the Processor nor the GPU. Fan blows passively into the compartment and blows the hot air out through the top of the MBP's as well as along side the seam (opening) that is created when the lid is opened.

    How can I conclude this:

    1) blew a fan onto unibody metal to reduce the CPU from 85-90 degrees down to 60-70 degrees which in my opinion is still way to hot.

    2) Laptop Cooler underneath the Unibody also helped reduce the temperature abour 10 degrees.


    Overall way less freezing (Apple Wheel Spinning)

    Our Logic boards(CPU,GPU) will fry eventually without any additional cooling.
  • by Espen Vestre,

    Espen Vestre Espen Vestre Aug 16, 2010 11:46 PM in response to emunity
    Level 1 (149 points)
    iPhone
    Aug 16, 2010 11:46 PM in response to emunity
    osxfr33k wrote:
    1) blew a fan onto unibody metal to reduce the CPU from 85-90 degrees down to 60-70 degrees which in my opinion is still way to hot.


    Your machine may have some heating issue, but in general, this is not a problem. These Intel CPUs have no problems operating at temperatures up to 100 C.
  • by emunity,

    emunity emunity Aug 17, 2010 12:25 AM in response to Espen Vestre
    Level 1 (0 points)
    Aug 17, 2010 12:25 AM in response to Espen Vestre
    Actually 100 is the limit. Check on Intel site.

    I already had it checked a few days ago at the Apple Store. The Genius said they run very hot. I can deal with that.

    WHat is the problem is is the design of the way CPU/GPU are being cooled. I am an engineer on the PC side and I can tell you that this is just poor design for cooling.
  • by Espen Vestre,

    Espen Vestre Espen Vestre Aug 17, 2010 12:45 AM in response to emunity
    Level 1 (149 points)
    iPhone
    Aug 17, 2010 12:45 AM in response to emunity
    osxfr33k wrote:
    Actually 100 is the limit. Check on Intel site.


    Yes, 100 is the limit, just like I said.

    WHat is the problem is is the design of the way CPU/GPU are being cooled. I am an engineer on the PC side and I can tell you that this is just poor design for cooling.


    I don't see what the problem is, and I don't think the machine runs very hot compared to other laptops I've used, including a MacBook Pro Core 2 non-unibody (first Core 2 generation). The fans are less noisy than on any other Apple laptop I've used.
  • by Duk242,

    Duk242 Duk242 Aug 17, 2010 2:34 AM in response to emunity
    Level 2 (225 points)
    Aug 17, 2010 2:34 AM in response to emunity
    The cooling in the MBP is fine.
    Running completely maxed out with a multithreaded video conversion job it gets upto 95 degrees. No higher.

    Every crash I've had with this issue has been at times of low load and low temperature, that is under 60degC every time it's done it.

    The way the cooling system is designed in the MBP is perfect the way it is, the fans run very quiet and the system runs at below the maximum spec temperature so it's not poor design for cooling.
    You stated that you're a PC engineer, I would question your qualifications if they led you to that conclusion.

    As for me, I had the crashing issue (the video lockup for about 8 minutes or so) about 4 times, each about a week apart, then they just stopped. Hasn't happened for about 2+ months now.

    You also said this: "Overall way less freezing (Apple Wheel Spinning)"
    This thread is about the full video lockup, there is no spinning apple wheel.
    The Spinning Pinwheel is generally associated with a lack of ram, poor HDD performance or some other issue causing the application to "wait" for something to happen.

    A lot of the posts in this thread state that the crashes can happen at any temperature, so I don't think that's to blame.
  • by Espen Vestre,

    Espen Vestre Espen Vestre Aug 17, 2010 2:53 AM in response to Duk242
    Level 1 (149 points)
    iPhone
    Aug 17, 2010 2:53 AM in response to Duk242
    Duk242 wrote:
    The cooling in the MBP is fine.
    Running completely maxed out with a multithreaded video conversion job it gets upto 95 degrees. No higher.


    If I start 4 simultaneous cpu-maxed processes, the temperature may shortly hit 97 or 98 before the fans start working harder, but then it stabilizes around 90-95. And as you said, this is not a problem. Also, machines that have real heating issues normally just shut down abruptly when they get too hot (my son's MacBook (black) did this when the fan was stuck), they don't continue to work at a temperature level which causes software issues.
  • by RoknRic,

    RoknRic RoknRic Aug 17, 2010 9:07 AM in response to Kevin MacLeod
    Level 1 (0 points)
    Aug 17, 2010 9:07 AM in response to Kevin MacLeod
    I use the gfx card program but am still having freezes.

    The shut down screen has appeared twice at the instant I scrolled down with the mouse wheel while an image was loading in safari.
  • by jgcamil,

    jgcamil jgcamil Aug 17, 2010 2:03 PM in response to Artitron
    Level 1 (0 points)
    Aug 17, 2010 2:03 PM in response to Artitron
    Alert!

    SnowLeopard Graphics Update... hope this helps!
  • by Chiefted,

    Chiefted Chiefted Aug 17, 2010 3:04 PM in response to Artitron
    Level 1 (0 points)
    Aug 17, 2010 3:04 PM in response to Artitron
    Well so far so good least with mine after installing the SL Graphics Update. Turned the Graphics switching back on and put the Dock on the second monitor. Have un plugged it and plugged it back in and hasn't frozen...yet.

    Message was edited by: Chiefted
  • by newhamburg,

    newhamburg newhamburg Aug 17, 2010 4:29 PM in response to Chiefted
    Level 1 (0 points)
    Aug 17, 2010 4:29 PM in response to Chiefted
    Wow!

    Same same.. everything seems to be fixed!!

    Thank you!!!
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