Artitron

Q: MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

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Q: MacBook Pro (2010) Freeze

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  • by GizmosTail,

    GizmosTail GizmosTail Aug 26, 2010 6:22 PM in response to BigCat400
    Level 1 (55 points)
    Aug 26, 2010 6:22 PM in response to BigCat400
    6.1 is MacBook Pro (17-inch, Mid 2010).
    6.2 is MacBook Pro (15-inch, Mid 2010)
    i5 or i7 is irrelevant with regard to the model identifier
  • by BigCat400,

    BigCat400 BigCat400 Aug 26, 2010 6:28 PM in response to GizmosTail
    Level 1 (0 points)
    Aug 26, 2010 6:28 PM in response to GizmosTail
    Thanks for the info. So the question is, who is this update for then?
  • by MikhailT,

    MikhailT MikhailT Aug 26, 2010 6:31 PM in response to BigCat400
    Level 1 (0 points)
    Aug 26, 2010 6:31 PM in response to BigCat400
    For both MacbookPro6,1 and MacbookPro6,2.

    http://support.apple.com/kb/HT1237
  • by BigCat400,

    BigCat400 BigCat400 Aug 26, 2010 6:36 PM in response to MikhailT
    Level 1 (0 points)
    Aug 26, 2010 6:36 PM in response to MikhailT
    You haven't been reading, have you?
  • by MikhailT,

    MikhailT MikhailT Aug 26, 2010 6:40 PM in response to BigCat400
    Level 1 (0 points)
    Aug 26, 2010 6:40 PM in response to BigCat400
    It's the answer to your question, if you asked why it only installs on some MBP6,2 and not all then that's a different question and I haven't knock down a pattern yet. It appears that it may be for machines that have the ROM lower than B0A for now.
  • by califfo1975,

    califfo1975 califfo1975 Aug 27, 2010 12:16 AM in response to MikhailT
    Level 1 (8 points)
    iPad
    Aug 27, 2010 12:16 AM in response to MikhailT
    Do you have a remote idea whether or not they did a downclock of GPU (GT330M) with either the SL graphic update or EFI update? In other words, do you have an idea whether they targeted to solve this freezing problem by slowing GPU perfo down or by improving the auto-switching with Intel HD chip?
    Cheers and thanks
  • by Massimo Grossi,

    Massimo Grossi Massimo Grossi Aug 27, 2010 12:23 AM in response to Artitron
    Level 1 (0 points)
    Aug 27, 2010 12:23 AM in response to Artitron
    No update found for me as well...

    Nome modello: MacBook Pro
    Identificatore modello: MacBookPro6,2
    Nome processore: Intel Core i7
    Velocità processore: 2,66 GHz
    Numero di processori: 1
    Numero totale di nuclei: 2
    Cache L2 (per nucleo): 256 KB
    Cache L3: 4 MB
    Memoria: 4 GB
    Velocità d'interconnessione processore: 4.8 GT/s
    Versione Boot ROM: MBP61.0057.B0A
    Version SMC (sistema): 1.58f16

    After the replacement of this machine I had no hard freeze.
    I still use gfxCardStatus fixed on nVidia card, but I don't know if this is the reason for my stability.
  • by skychief77,

    skychief77 skychief77 Aug 27, 2010 12:28 AM in response to califfo1975
    Level 1 (0 points)
    Aug 27, 2010 12:28 AM in response to califfo1975
    With the firmware update installed, I do notice a change with the auto switching. I am using Earthdesk, an application that requires nvidea. Before the update, the auto switching would switch to the nvidea as soon as earthdesk was launched. With the update, it does not switch to the nvidea, on the contrary if before on the nvidea, it even switches to the intel chip which makes it impossible for me to use Earthdesk now, if I leave the auto switching on. Anyone else notice that tendency that the MBP prefers the intel chip now more than before? And maybe like in my case, that it chooses to use the intel chip although nvidea would be needed?
  • by Espen Vestre,

    Espen Vestre Espen Vestre Aug 27, 2010 12:37 AM in response to piepo
    Level 1 (149 points)
    iPhone
    Aug 27, 2010 12:37 AM in response to piepo
    piepo wrote:
    First thing that is totally different after the update is the fans..
    They are responding more rapidly on temperature changes.


    I experience exactly the opposite. The fans are now responding slower to CPU temperature, and don't really kick in before the CPU temp reaches 101 C. They slow down again as soon as the temperature drops to 98 C (used to bring it down to 86 before slowing down).
  • by louise_b,

    louise_b louise_b Aug 27, 2010 2:52 AM in response to BigCat400
    Level 1 (0 points)
    Aug 27, 2010 2:52 AM in response to BigCat400
    Me neither. Standard MBP 15" i5 bought July 2010. Ridiculous - I have the model they specify in the update and am having the problem described, yet apparently "This software is not supported on your system".
  • by netbramha,

    netbramha netbramha Aug 27, 2010 3:15 AM in response to louise_b
    Level 1 (0 points)
    Aug 27, 2010 3:15 AM in response to louise_b
    Hi All,
    I have been experiencing the same problems { Freezing, Display jagged, Safari crashes etc }. I went to the apple store here and they kept it with them for 2 weeks only to replace the hard disk and gave it back yesterday. I was hoping that the problem would not arise but I was disappointed.
    Just today the system still is experiencing the same issues. The apple guys have even done the latest update of the OS.
    So
    1. HDD replacement does not solve problem
    2. Software patch as yet does not solve the problem

    If you are lucky a replacement system may give you some peace. Let me try that. Not too sure if they would replace it! Giving back my mac today.. I am really frustrated and do not what should I be doing - This is my work machine.
    and Apple India support is poor!

    Hoping to see some light at the end of these discussions.
    Cheers,
  • by Jolly Blackburn1,

    Jolly Blackburn1 Jolly Blackburn1 Aug 27, 2010 5:05 AM in response to MikhailT
    Level 4 (1,515 points)
    Safari
    Aug 27, 2010 5:05 AM in response to MikhailT
    My ROM is BOC and Software Update let me install the firmware update.

    MBP61.0057.B0C

    MacBookPro6,2

    I've been fortunate. Never had any freezes since buying my MBP in May.

    Message was edited by: Jolly Blackburn1
  • by mgcharlie,

    mgcharlie mgcharlie Aug 27, 2010 8:05 AM in response to Jolly Blackburn1
    Level 1 (0 points)
    Aug 27, 2010 8:05 AM in response to Jolly Blackburn1
    I´m not on my MPB i5 15" right now (I´m using it on a place without internet connection), so i can´t tell what is my ROM version, but I´ve manually downloaded the update and installed without problems. I had a couple of freezes in the first month (only pointer moves, nothing is clickable, after 10 or 15 minutes comes back to life and everything I´ve tried to do happens at once), and recently I´m experiencing this same kind of freezes, but very short ones (5 seconds max). I´ll uninstall GFXcardstatus and see what happens from now on. Apple cares about us! :~~~ <3
  • by Chiefted,

    Chiefted Chiefted Aug 27, 2010 8:29 AM in response to Artitron
    Level 1 (0 points)
    Aug 27, 2010 8:29 AM in response to Artitron
    Ok just to be clear on this one. I am running 15in MacBook Pro; MacBookPro6,2

    Graphics update didn't help.

    Firmware looks like it might have solved issue. I installed it yesterday without issues
    through Software Update (so I can't speak about folks having issues getting the update, didn't
    someone with the 6.2 say they couldn't get the update?).

    It ran fine for about an hour yesterday (since that was all the time I had to "play" with it).
    When I unplugged my external monitors, I did get the "snow crash" (completely unreadable)
    LCD on the MacBook Pro) but other than that its been ok so far.

    Will edit this post or add new message to the thread later on today to let folks know how its
    working.
  • by MikhailT,

    MikhailT MikhailT Aug 27, 2010 8:08 PM in response to Artitron
    Level 1 (0 points)
    Aug 27, 2010 8:08 PM in response to Artitron
    Guys, Apple just updated the firmware updater, it now installs on the .B0A. Check the Software Update, it'll now show up. Make sure your MBP is hooked up to the power source before installing.
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