download errors with movie rentals

Like others, I'm having the same problem.

Apple. Is there a work around? How can I delete the current download and retry? How can I clear iTunes?

It's been a couple of months now. Is anyone there?

DEAR APPLE:

***, GUYS? FIX THIS, ALREADY!!!!

-Love, Rob

First of all, this is a user forum, nobody from Apple will answer here. If you want to contact Apple then use the appropriate channels:
http://www.apple.com/contact/

I assume you have a good WiFi signal.

Try this:
• Turn the iPad off and on again (hold the sleep/wake button for about 4 to 5 seconds until a red slider appears with the label "slide to power off")

• If it din't help, try a hard reset - hold the sleep/wake button and the home button simultaneously for about 4 to 5 seconds, until the iPad tunes off. Then turn it on again.

• Go to "Settings - General - Reset" and choose "Reset All Settings"

• If it does not help, restore the firmware with iTunes - IMPORTANT, don't let iTunes use one of your backups… set it up as a new device.

Please let us know if it helps.

enjoy your magic machine

You don't need to reset your iPad!!!!!

Same thing happened to me, after the movie-rental download got interrupted by me (I think I plugged it in to sync).

The iPad checks to see if you have enough room for the entire movie, and doesn't care how much already got downloaded.

Therefore if you don't have enough room for the ENTIRE movie, it will give an error.

What I did was to sync and delete some other video files to make enough room for the full download....then once the movie is done downloading, I'll add them back.

This post should now be "answered".

I have the same problem on a 64 GB iPad with 22 GB free. It certainly can't be a lack of space.

Has anyone found a solution to this? Nothing has worked so far and it is robbing about 5 GB of space. Help anyone?

Ladies and Gentlemen:

I was able to get it fixed. I called iPad support at the phone number above and gave them my serial number and the computer said it would be $29. But then a guy named Cleaver came on the phone and was really cool. He could not figure it out, checked with a colleague and said that iTunes needed to take it out of the queue so he contacted iTunes which took him an hour, called me back, said iTunes did take it out of queue and refunded me the price of the movie! After that, all I had to do is a hard reset!!!!! The system works!


Thanks, Cleaver. And he is even in America!
Sacramento, CA no less.

Here is a phone number:

916-399-7992 but I do not know his extension.

I got the solution! I reset my iPad (two button hard total reset) reset my settings, and then downloaded an app. It force-paused the movie download, and after the app finished downloading, I finally got my rental. I'm not sure if the resets did anything (they didn't make any difference, the didn't fix the problem by itself) but the app download unstuck the que with Apple.

I downloaded a paid app (that I wanted) but freebies should work just as well. Just delete it afterwards if you don't want it.

I fixed my problem with this issue. On my 16 gig (wifi ipad with the latest update)

I found this happened to me when I went to check the status of the download.

The movie was 4.9 gig and started fine and when I went to check it had failed at some stage when trying to restart it, it had all the error mentioned above.

I then checked my available space and it was a little over 5 gig. So I deleted a TV series I had and then went and re hit download and it completed the downloaded fine. The download started about 4.6 gig (must have been when it failed) then downloaded fully and installed.

I had the same problem guys, the solution is to free some space on your device, this issue happen in my iphone. it works fine after i make some space on the device. i hope it help

lost888

Same issue for me with my iPhone. Solution for me was to free up enough space. A 2 hour HD movie was surprisingly large (4.9GB) so I hadn't left myself enough space. Once I deleted some videos from my iPhone, all was well! I just hope Apple changes their on-screen feedback to "Not enough free space to download movie" rather than "Download error. Tap to retry." Very frustrating!

i tried to download rentals both to my macbook pro and ipad and both didn't complete. error msg on macbook pro was "8008" and on ipad was "retry". not only have i paid for the same movie multiple times that i still don't have, but i can't download movies. any suggestions?

Fixed it on my ipad, by making sure there was enough space to download rented movie again, even though I already had downloaded it to approx 99% beforehand - worked like a charm, still its an annoying bug!

I had the same problem and the solution below posted by Clayton1422 worked for me... but after followed this it didn't initially work but then I went to the itunes store and played a preview. Once I did that and tapped to retry it worked!

Clayton's instructions (followed by the playing of a preview) finally did it:

Here is the fix (it worked for me)

Hold down the power and home buttons and ignore the turn off warning, then after a few more seconds the iPad will power down.

Turn it back on, make sure you have enough space left on your device and retry the download.

Apple, you sobs.... Solve this issue!
It's bush league...especially after a year.
Here I am on vacation with my iPad, fast wifi connection, plenty of avail storage/
so, we decided to rent "the fighter" on itunes
1. I bought it
2. for the next hour,. no matter what I do, I get "download error .. tap to retry"
3. after trying EVERYTHING (including a new wifi connection, rebooting, deleting other moves) I go back to the ituines store .. after reading these boards ..
and decided to try to buy it again
(my assumption was that itunes and apple would be smart enough to say "oh you already bought it - but we see it is not on your ipad, and we see you've never watched it, so we'll download it again"
my god .. the logic sounds sweet. But I guess apple operates in another plane of logic
4. It would noit let me download again (so the above logic never applies)
in fact I got the infuriating message "it appears you have already downloaded this movie" (sh*t apple - i don't appear that way to ME)
5. I decided to download the standard def version instead of HD (in case theHD version took over 15G - which is what is availablke on ,my system
6. of course apple thinks I am repurchasing the same move (even though they are different products with different prices
7. I buy it again, (now thew standard version) because I not sure if I am curious or just desperate.
8.It starts toi download. for abbot 5 secs. then I get "download error - tap to try again"
thanks a lot apple. I should i have tossed the money in the toilet

I echo the comments of all the other people on this topic ... perhaps just a bit more bluntly since it appears the problem has lasted a year !! a year!!

I am happy with netflix - the only reason I wanted too try itunes for the movie was so I could download and watch without a wifi connecstion. Never again