Apple Event: May 7th at 7 am PT

> Learn more

> Add to your calendar 

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Bj Reynolds
Bj Reynolds Author
User level: Level 1
50 points

Netflix Freezing

When I watch a movie it started to freeze. what should I do?

Posted on May 5, 2010 6:27 AM

Reply
Question marked as Best reply
User profile for user: JimHdk
JimHdk
User level: Level 7
28,880 points

Posted on May 5, 2010 7:08 AM

Bj Reynolds wrote:
When I watch a movie it started to freeze. what should I do?


What you should do is provide more detail on the problem you are having.

If by "freeze" you mean that the movie has paused due to an interruption in the video stream then this may be a network problem or a Netflix server problem. In this case, the video will usually resume. However, if the server is having a problem with that movie, then further breaks in the video may continue.

If by "freeze" you mean that the Netflix app becomes unresponsive then you may have found a bug in the Netflix App.

If by "freeze" you mean that your whole iPad becomes unresponsive and only can be brought back to life after a hard reset then you may have a H/W problem with your iPad.
View in context
6 replies
Question marked as Best reply
User profile for user: JimHdk
JimHdk
User level: Level 7
28,880 points

May 5, 2010 7:08 AM in response to Bj Reynolds

Bj Reynolds wrote:
When I watch a movie it started to freeze. what should I do?


What you should do is provide more detail on the problem you are having.

If by "freeze" you mean that the movie has paused due to an interruption in the video stream then this may be a network problem or a Netflix server problem. In this case, the video will usually resume. However, if the server is having a problem with that movie, then further breaks in the video may continue.

If by "freeze" you mean that the Netflix app becomes unresponsive then you may have found a bug in the Netflix App.

If by "freeze" you mean that your whole iPad becomes unresponsive and only can be brought back to life after a hard reset then you may have a H/W problem with your iPad.
Reply
User profile for user: JimHdk
JimHdk
User level: Level 7
28,880 points

May 5, 2010 8:42 AM in response to Bj Reynolds

Bj Reynolds wrote:
When I watch a movie in Netflix in the middle of the movie it froze. And the Ipad is not responsive at all


You are a man of few words! 😉 Presumably by, "not responsive at all", you mean that the home button would not work and you had to reset the iPad? If so, you may have a H/W problem. Take your iPad to an Apple store for analysis and possible replacement.
Reply

Netflix Freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up