6 Replies Latest reply: May 15, 2010 9:40 AM by Damon Saylor
Bj Reynolds Level 1 Level 1 (50 points)
When I watch a movie it started to freeze. what should I do?
  • JimHdk Level 7 Level 7 (28,240 points)
    Bj Reynolds wrote:
    When I watch a movie it started to freeze. what should I do?


    What you should do is provide more detail on the problem you are having.

    If by "freeze" you mean that the movie has paused due to an interruption in the video stream then this may be a network problem or a Netflix server problem. In this case, the video will usually resume. However, if the server is having a problem with that movie, then further breaks in the video may continue.

    If by "freeze" you mean that the Netflix app becomes unresponsive then you may have found a bug in the Netflix App.

    If by "freeze" you mean that your whole iPad becomes unresponsive and only can be brought back to life after a hard reset then you may have a H/W problem with your iPad.
  • John Scott1 Level 2 Level 2 (300 points)
    I have a few of these issues in peek times when watching a popular movie. I have even been prompted that I cannot watch a certain movie because of network congestion. But if it persists I would guess that the Netflix application is more at fault or their is a issue with the iPad WIFI.
  • Bj Reynolds Level 1 Level 1 (50 points)
    When I watch a movie in Netflix in the middle of the movie it froze. And the Ipad is not responsive at all
  • JimHdk Level 7 Level 7 (28,240 points)
    Bj Reynolds wrote:
    When I watch a movie in Netflix in the middle of the movie it froze. And the Ipad is not responsive at all


    You are a man of few words! Presumably by, "not responsive at all", you mean that the home button would not work and you had to reset the iPad? If so, you may have a H/W problem. Take your iPad to an Apple store for analysis and possible replacement.
  • jwhayn Level 1 Level 1 (0 points)
    I had the same issue with my 3G/WIFI unit. I had success when I turned off the 3G and only linked through WIFI. That may, however, be an artifact of another unidentified problem.
  • Damon Saylor Level 1 Level 1 (35 points)
    I have had my 3G iPad freeze twice while watching movies. One movie was stored on the iPad the other was a YouTube video. The iPad completely locked up - not responsive at all - Home button didnt work, nothing. Had to press and hold Home and Power until it reset...