8 Replies Latest reply: Aug 4, 2015 2:37 AM by gideonfromjhb
axxxi Level 1 Level 1 (0 points)
I bought my iPad a week ago in NYC. They have registred it in the store. Till yesterday everything worked fine, then when I tried to turned it on today the iTunes logo appeared, so I conected it to the computer and got the err msg:

"iTunes could not connect to the Ipad becuase it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes."

The problem is I can not enter the pass, becuase the iPad does not respond.

Help please!

Hp, Windows Vista