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iTunes "updates" "insufficient privileges" errors ATTN: HELP KATRINA

Hi:
Yet again, I cannot download an iTunes update without it failing and forcing me to uninstall the whole iTunes appliciation. This is the message I get: "the installer has insufficient privileges to access this directory: c:\program files X86\comm files\apple\core fp. I once read a brilliant explanation how to get it to work again from Katrina S., but unfortunately cannot find that explanation again. I tried someone else's, which involved me going into "regedit" and doing a whole convoluted thing about giving myself permission to access everything. Since I am the SOLE user of this computer, I cannot understand this error message. PLEASE, KATRINA!! If you see this message, can you help?

HP Laptop, Windows Vista

Posted on May 5, 2010 11:06 PM

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Posted on May 6, 2010 1:16 AM

Hi Donica, I am not sure what brilliant explanation I gave,other than to make sure you have full control and ownership of the top-level folder, and all its child/subfolders.


In Windows Explorer, right-click > Properties on this folder
c:\program files X86
Go to the Security tab and make sure your userID has full control and ownership of it.




There is also a built-in account on windows called "Trusted Installer". If its permissions are messed up, the above won't help...post back either way.



Good luck!
4 replies
Question marked as Best reply

May 6, 2010 1:16 AM in response to donicaob

Hi Donica, I am not sure what brilliant explanation I gave,other than to make sure you have full control and ownership of the top-level folder, and all its child/subfolders.


In Windows Explorer, right-click > Properties on this folder
c:\program files X86
Go to the Security tab and make sure your userID has full control and ownership of it.




There is also a built-in account on windows called "Trusted Installer". If its permissions are messed up, the above won't help...post back either way.



Good luck!

May 6, 2010 2:26 AM in response to Katrina S.

Hi Katrina:
After I posted to you, I messed around with this very folder. Nothing happened. I still had the same problem. Then, I restarted my computer and everything had taken effect. I now seem to have full control! As to your brilliant explanation from before, it was a completely different process that you explained for iTunes install errors, so perhaps back then I was having another issue. Do you think this will solve the problem from now on when I do those updates? Thank you SO much for helping me and others!

May 6, 2010 3:32 AM in response to donicaob

Glad you got it installed, and thanks for the points.





I can't really say whether this will fix it for good, since I don't know what else you've got installed on your PC. Security software, or installing other programs, could definitely change folder permissions without specifically telling you. That c:/program files/ folder is used by many windows applications - not just itunes.





If you get error messages about not having permission to a folder, whether it's during an itunes install or not, just go to the security tab and grant permissions again....to whatever folder is mentioned in the message.

iTunes "updates" "insufficient privileges" errors ATTN: HELP KATRINA

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