4481 Views 4 Replies Latest reply: May 7, 2010 6:05 PM by donicaob
Hi Donica, I am not sure what brilliant explanation I gave,other than to make sure you have full control and ownership of the top-level folder, and all its child/subfolders.
In Windows Explorer, right-click > Properties on this folder
c:\program files X86
Go to the Security tab and make sure your userID has full control and ownership of it.
There is also a built-in account on windows called "Trusted Installer". If its permissions are messed up, the above won't help...post back either way.
After I posted to you, I messed around with this very folder. Nothing happened. I still had the same problem. Then, I restarted my computer and everything had taken effect. I now seem to have full control! As to your brilliant explanation from before, it was a completely different process that you explained for iTunes install errors, so perhaps back then I was having another issue. Do you think this will solve the problem from now on when I do those updates? Thank you SO much for helping me and others!
Glad you got it installed, and thanks for the points.
I can't really say whether this will fix it for good, since I don't know what else you've got installed on your PC. Security software, or installing other programs, could definitely change folder permissions without specifically telling you. That c:/program files/ folder is used by many windows applications - not just itunes.
If you get error messages about not having permission to a folder, whether it's during an itunes install or not, just go to the security tab and grant permissions again....to whatever folder is mentioned in the message.