streaks on screen

Hi, first time cleaning my new MBP screen, I wiped gently and carefully with the microfiber cloth it came with, just slightly dampened. Now I see streaks when the light hits it, and don't want to try anything else until I learn more about what went wrong! Advice much appreciated!

MBP 13" 2.26, Mac OS X (10.6.3), iPod Touch 2G

Posted on May 6, 2010 4:35 PM

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3 replies

May 6, 2010 5:43 PM in response to karenr

Update: after about an hour the streaks are gone, whew! But before that, I called Apple Care, told them exactly what I had done, damp microfiber cloth, etc., and the first thing they said was: no water!

So I told him that the documentation said "damp" and that's exactly what I did. The cloth had absolutely no water dripping, so water couldn't possibly have leaked into the cracks at the edge of the screen, and also the streaks were horizontal all the way across the screen, which doesn't suggest leakage inside the screen.

He didn't know what to tell me, and just advised me to take the computer to the Apple store to have them check it out. A while later, the streaking cleared up on its own.

So I'm relieved about that, but this begs the question: what went wrong with this seemingly benign method - damp microfiber cloth - especially since I followed Apple's instructions to the letter? And then, how should I be cleaning my screen? Really seems that this should be a no-brainer compared to more complex issues!

Thanks for any insight 🙂
Karen

May 10, 2010 7:41 PM in response to karenr

I clean my screen with damp cloth as well, and dry it up with another. If you use hard tap water it may leave streaks on the screen, so try distilled water next time. Be sure to have 2 cloths, one damp to wipe the screen first and then immediately "mop it up" with the dry one to remove the thin film of water which will leave white cloud type streaks if it dries before you wipe it.

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streaks on screen

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