8 Replies Latest reply: May 8, 2010 7:06 PM by capaho
Jason Lixfeld Level 1 Level 1 (125 points)
From my AppleTV, I just bought Ironman, which has iTunes extras in it. I can't figure out how to view these extras on my Apple TV. I tried to delete the Apple TV from iTunes and configure it to sync instead of stream, but that didn't seem to help either. In fact, I can't even view the movie on my mac now, even though it was copied off the AppleTV.

Any ideas?

MP Dual Quad Core 3.2Ghz/8GB/4TB+RAID5, 30" CD | 17" MBP C2D : 2.33Ghz/3GB/160GB, Mac OS X (10.6.3)
  • Winston Churchill Level 10 Level 10 (85,680 points)
    Itunes extras are included during syncing when the 'include itunes extras' option is checked in your movie sync settings. However, you probably need to get the movie working in itunes before taking any other steps. What exactly do you mean when you say you can't view the movie on your mac, can you find the movie, do you get an error etc etc.
  • Jason Lixfeld Level 1 Level 1 (125 points)
    Ok, I think I sorted out the iTunes extras thing. The iTunes extras badge doesn't even appear on the iTunes store from the Apple TV, but it does appear from the iTunes store on my Mac via iTunes. Upon further investigation, there's some fine print that says the iTunes extras for this movie is only for use on a Mac or PC, so I guess that explains why the extras never worked on my Apple TV.

    I'll have to email iTunes support and see if they will let me re-download the movie via iTunes for free.

    Regarding playing the movie in iTunes, when it was originally sync'd from the Apple TV, when I try to play it, the display area is grey, but I can see the timer incrementing. I can see the chapter markers and associated chapter marker stills and when I select a chapter, I can see the playhead move to the appropriate part of the movie, but it's always grey; no picture.

    Will iTunes play a movie downloaded in AppleTV format?
  • Jason Lixfeld Level 1 Level 1 (125 points)
    Hmm, Ok - I just went to email iTunes support from within iTunes, and it said I have a bunch of downloads. I accepted the downloads and sure enough, it's downloading both the movie itself and the movie with extras. So, it looks like the Apple TV version is in fact not compatible with iTunes, so it has to be downloaded on the computer separately. That's totally going to suck for people who get dinged by their ISPs for usage based billing by having to download the movie three times (once on Apple TV, once for the iTunes version and a third for the extras).

    Yuck.
  • Winston Churchill Level 10 Level 10 (85,680 points)
    Jason Lixfeld wrote:
    Ok, I think I .............
    Will iTunes play a movie downloaded in AppleTV format?


    iTunes will play all content downloaded via the tv and transferred to itunes. If it doesn't something has happened to the file during transfer. Since the original download has been removed from the tv and your only copy appears corrupt, you would seem to have lost your purchase.

    In your itunes account, navigate to your purchase history and 'report a problem' with this purchase.
  • Winston Churchill Level 10 Level 10 (85,680 points)
    It's possible that some of the files downloaded by itunes contain content not included in the download to your tv, such as low resolution versions suited for use with an ipod.

    If you still think itunes is downloading something that your tv has already downloaded, it's possible that the tv has been unable to tell the itunes store it has received the download and why itunes then downloads it again.

    Have you had any similar issues with other movies, with or without extras.
  • Jason Lixfeld Level 1 Level 1 (125 points)
    Winston Churchill wrote:
    iTunes will play all content downloaded via the tv and transferred to itunes. If it doesn't something has happened to the file during transfer. Since the original download has been removed from the tv and your only copy appears corrupt, you would seem to have lost your purchase.

    In your itunes account, navigate to your purchase history and 'report a problem' with this purchase.


    I can still play the movie just fine on my ATV.

    Having the ATV synch with iTunes is the correct way to get my stuff purchased from the ATV into iTunes, right? I'm not missing anything, am I?
  • Jason Lixfeld Level 1 Level 1 (125 points)
    Winston Churchill wrote:
    It's possible that some of the files downloaded by itunes contain content not included in the download to your tv, such as low resolution versions suited for use with an ipod.

    If you still think itunes is downloading something that your tv has already downloaded, it's possible that the tv has been unable to tell the itunes store it has received the download and why itunes then downloads it again.

    Have you had any similar issues with other movies, with or without extras.


    I've never downloaded a movie off iTunes or ATV before so I have no baseline for what's 'normal'.
  • capaho Level 4 Level 4 (3,650 points)
    If you select a movie that has iTunes extras in the ATV, you should see a menu similar to a DVD menu. Find the file in iTunes and you should see iTunes extras listed under the movie, or put the cursor over it if you're using icon view and you'll see a popup menu, with iTunes extras on the right side. Once you've verified that the movie has iTunes extras in iTunes, make sure you have the "include iTunes extras" option enabled in the ATV movie settings in iTunes and sync it again.