11 Replies Latest reply: May 9, 2010 12:27 PM by Jamiep502
Jamiep502 Level 1 Level 1 (0 points)
Do I have to pay the fee if the iPad doesn't work?

Windows Vista
  • sirfaba Level 3 Level 3 (605 points)
    You should either-

    Talk to the Apple Store where you bought it from.
    or -
    Call 1-800-MY-APPLE If you bought it online.
  • OrangeMarlin Level 5 Level 5 (5,140 points)
    Jamiep502 wrote:
    Do I have to pay the fee if the iPad doesn't work?


    If it really doesn't work (which I highly doubt), then Apple's obligation is to replace or repair it under warranty. You may return it, but then it falls under the returns policy. You may think you're returning a broken item, and you want your money back, but from Apple's point of view, you're returning an item that can be replaced by them, so they have no obligation to refund you other than with their regular policy of a 10% restocking fee.

    Again, I think you need to figure out what needs to be done to get your iPad "working."
  • OrangeMarlin Level 5 Level 5 (5,140 points)
    I thought I saw your comments elsewhere. You don't have a broken iPad. You'll be paying the 10% restocking fee.
  • Jamiep502 Level 1 Level 1 (0 points)
    The reason I say it doesn't work is the wifi keeps disconnecting.
  • Tamara Level 6 Level 6 (13,730 points)
    If the iPad is not working and you have an Apple store in your area, make an appointment at the Genius Bar.

    If you no longer want the iPad and want to return it for a refund, you will have to pay a restocking fee.
  • Jamiep502 Level 1 Level 1 (0 points)
    I want the iPad to stop disconnecting. The "fixes" aren't working.
  • Tamara Level 6 Level 6 (13,730 points)
    Have you made an appointment at the Genius Bar? Called AppleCare phone support?
  • Allan Sampson Level 10 Level 10 (123,365 points)
    Does your iPad continually disconnect from any other wireless network besides your own?

    What "fixes" have you tried with your wireless router that aren't working?

    How old is your wireless router? Have you checked the manufacturer's website for your wireless router to see of there is a firmware update available for wireless router model that hasn't been installed yet?

    If your wireless router is not relatively new - 5 years old or older and since many of the less expensive wireless routers have cheap component just like most PCs which is the only reason why they are less expensive, time to look into a better wireless router. For the most part, you get what you pay for.
  • Jamiep502 Level 1 Level 1 (0 points)
    Does your iPad continually disconnect from any other wireless network besides your own?
    I haven't tried....I want it to work at home


    What "fixes" have you tried with your wireless router that aren't working?
    Change to wpa2
    Brightness slider
    Firmware is up to date

    I just talked to Apple because I can't always scroll either...like now! I have to take it to the store.





    How old is your wireless router? Have you checked the manufacturer's website for your wireless router to see of there is a firmware update available for wireless router model that hasn't been installed yet?
    Firmware is up to date

    If your wireless router is not relatively new - 5 years old or older and since many of the less expensive wireless routers have cheap component just like most PCs which is the only reason why they are less expensive, time to look into a better wireless router. For the most part, you get what you pay for.
  • Allan Sampson Level 10 Level 10 (123,365 points)
    I haven't tried....I want it to work at home


    Apple has free wi-fi access at their retail stores, so you should try there to see if the same occurs. The reason this is relevant is because if the same does not occur when connected to another wi-fi network or networks, this will be a strong indication there is something amiss with your wireless network or wireless router.

    Changing encryption to WPA2 for your wireless network is a good thing regardless, especially with a Windows PC. WPA2 is much more secure than WEP.

    Is your wireless router a dual-band router - the ability to have an "n" network and a separate b/g network for computers or devices without an "n" compatible wireless card?
  • Jamiep502 Level 1 Level 1 (0 points)
    I took my iPad back to the store & received a full refund because it is a known issue with the actiontec router. There is an update in the works but the clerk could tell me if it will fix the router issue. If it does I'm running back to try again. I miss that little iPad