Skip navigation
This discussion is archived

My iPhone is dead

3484 Views 6 Replies Latest reply: Jun 26, 2010 11:06 AM by spiralgirl RSS
Damien 7777 Calculating status...
Currently Being Moderated
May 8, 2010 8:57 PM
My iPhone was having no previous problems other than some programs that were constantly running in the background which drained the battery. The genius bar suggested that I reinstall the OS and it worked. Tonight the battery was at 60%, I put on the charger and after an hour, I tried to use it, and it's dead. I tried: 2 different cables, a wall charger, a car charger and connecting yo my MacBook Pro. Nothing worked. My Mac didn't ID it, and the car charger, with an LED light indicator, stayed green, meaning that it did not recognize my iPhone. I think this is pretty exhaustive. I purchased it last summer. And I run my business with that bugger! Is this becoming a trend? Why? Thanks for any ideas.
3Gs, iPhone OS 3.1.3
  • adrianfan Calculating status...
    Currently Being Moderated
    May 8, 2010 9:09 PM (in response to Damien 7777)
    dead as in? Black screen and does not response to any command you put on the iphone? Try a hard reset on the iphone. Hold the power and home button together until you see a apple logo then release the buttons. Hope this helps
    Mac OS X (10.6.1)
  • ALC73 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 8, 2010 9:50 PM (in response to Damien 7777)
    Hi Damien I have recently (last 24hrs) had a similar sounding issue. Phone not recognized by the car charger and no response, even after attempting hard reset. However this morning it put it on the AC power to charge and it came back to life. Might be worth a try. All the best
    15" Macbook Pro iMac 2.66GHz Intel Core 2 Duo Apple TV 160Gb iPhone 3Gs, Mac OS X (10.6.3)
  • adrianfan Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 9, 2010 8:06 PM (in response to Damien 7777)
    Hi Damien,

    Have you tried my recommended steps?
    1) hold both power and home button together
    2) see Apple Logo release the connection
    Mac OS X (10.6.1)
  • spiralgirl Calculating status...
    Currently Being Moderated
    Jun 26, 2010 11:06 AM (in response to adrianfan)
    adrianfan,

    Thank you so much. This exact thing just happened to my sister half an hour ago and she was so upset. I'm usually the techie person to help her out but I don't have an iphone so don't know the ropes.

    The hard reset worked.
    iMac Intel Core 2 Duo 17" & 1.67GHz with Leo, PowerbookPC G4 512 MB DDR SDRAM, Mac OS X (10.4.9), latest itunes

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.