13 Replies Latest reply: Jul 13, 2010 10:32 AM by sgtbluey
donovincox Level 1 Level 1 (0 points)
i turned my iPod touch off a while ago. tried to sync it with itunes but this error popped up saying "iTunes could not connect to this iPod because an unknown error occured (0xE800000A)." I've tried everything i could find on the internet and nothing is working. Any help would be appreciated.

Compaq, Windows XP
  • 1. Re: 0xE800000A error
    b noir Level 9 Level 9 (71,995 points)
    Just doublechecking, dono. In the course of your troubleshooting to date, have you worked through the following document?

    [iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting|http://support.apple.com/kb/TS3221]
  • 2. Re: 0xE800000A error
    donovincox Level 1 Level 1 (0 points)
    yes i've gone through the list a couple of times and it still says the same thing. it will be recognized on another computer but it would take quite an effort to move all my music, videos, apps, etc... over to that computer.
  • 3. Re: 0xE800000A error
    b noir Level 9 Level 9 (71,995 points)
    What model of Compaq do you have, dono? (I'd like to have a quick check of your downloads page at HP.)

    Do you have SP3 for your XP, or are you still back at SP2?
  • 4. Re: 0xE800000A error
    donovincox Level 1 Level 1 (0 points)
    im on SP3, its a Compaq Presario S600CL... ive tried everthing i can think of. now my iPod comes on to the screen like when you first get it with the itunes logo and the cord wanting you to connect it.
  • 5. Re: 0xE800000A error
    Ingo2711 Level 6 Level 6 (17,105 points)
    Did you already try to connect in recovery mode? http://support.apple.com/kb/HT1808
    Before you do, delete the ipod software file located in C:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPhone Software Updates to make iTunes download a new copy when you connect in recovery mode. Maybe the file stored on your PC got damaged.
    Also check your USB drivers again: http://support.apple.com/kb/TS1538
  • 6. Re: 0xE800000A error
    donovincox Level 1 Level 1 (0 points)
    I've got my iPod working again but only because I restored it on another computer. So i have basic use of it which is fine but not ideal. I don't have my music or apps on it. I have tried connecting it in recovery mode and it asks me to restore it. When I do, the final loading bar is supposed to go 3/4 of the way across but it only goes 1/2 way and then reboots asking me to connect it to iTunes. I'll try to delete the file and let you know if it works. Thanks for the advice and wish me luck!!!
  • 7. Re: 0xE800000A error
    donovincox Level 1 Level 1 (0 points)
    Well, deleting the files seemed like a good idea. But after I put the iPod into recovery mode and synced it, iTunes wanted me to restore it. So I did and now my iPod is the same way it was before, I am left unable to use it. I tried using device manager to update/unistall/reinstall the Apple Mobile Device and that as well did nothing. I know it's not the iPod because it will restore fine on another computer. My sister has an iPod touch and syncs it with iTunes on a seperate Windows account on the same computer and hers is fine. Something is wrong with my iTunes. Uninstalling it and reinstalling also did not help. I'm thinking about backing up all my files and deleting my Windows account and making a new one. Will wait for replies if any of you think this would be a good idea or a waste of time.
  • 8. Re: 0xE800000A error
    b noir Level 9 Level 9 (71,995 points)
    Interesting ... rather than moving accounts, perhaps first try the user-specific troubleshooting section of the following document:

    [iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1421]
  • 9. Re: 0xE800000A error
    donovincox Level 1 Level 1 (0 points)
    Trying all of the things in the article did not help, but thanks for the advice. I think i'll make a new Windows account and if it works i'll move my files over to that new account. I'll let everyone know how it works.
  • 10. Re: 0xE800000A error
    donovincox Level 1 Level 1 (0 points)
    That could have worked better...nothing new happened, so I thought I would try and sync it to other accounts on the computer and i'm still left disappointed. So it's something wrong with my iPod on THIS COMPUTER!!! I'm about ready to go medieval on it! Maybe it would just be easier to move my apps etc... over to another computer because it will restore on that one. Quick question- If I uninstall iTunes and plug my iPod in, will it charge, or ask to install iTunes? If it will I think I will transfer all my iPod media to the other computer and charge it on this one.
  • 11. Re: 0xE800000A error
    donovincox Level 1 Level 1 (0 points)
    This was fixed by dlhafer. Copy and paste this link http://discussions.apple.com/message.jspa?messageID=11635315#11635315. Thank him you have this problem and this solves it. Very simple fix and quick.
  • 12. Re: 0xE800000A error
    sgtbluey Level 1 Level 1 (0 points)
    l had the same problem with my iphone, couldnt connect to itunes because of the error, heres how to go about it

    start itunes (with administrative rights, ie, the person who owns the pc does) This is for xp by the way

    Go to windows explorer, c:/ Documents and settings/ all users/ Application Data/ Apple ..... then click LockDown and rename it to LockDown_old

    Plug in your iphone and it should start to restore, with all or most of your stuff....

    L cant take credit for this, another person showed me and l cant find his solution

    have fun

    sgtbluey
  • 13. Re: 0xE800000A error
    sgtbluey Level 1 Level 1 (0 points)
    also, uninstalling itunes from your "add and remove programs" in the 'control panel' wont work, l tried it,....besides theres 5 things you have to remove not one.