iPod 8G 1st Gen cannot be restored, error 14

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Level 1

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iPod 8G 1st Gen cannot be restored, error 14

I have uninstalled and reinstalled all iTunes and supporting applications. Disabled security software. Tried different cables on different USB ports. Tried different user accounts. Tried two different iMac's and user accounts at work. Followed everything in TS1808, TS1275. I let it sit for a week without touching it. The restore will progress through to verifying and quit with error 14. I have never to my knowledge 'jailbroken' my iPod.
I can find tons of posts on other people having this issue, but never a resolution. I know you're out there Apple techs - please help a co-worker.

PC, Windows Vista

Posted on May 11, 2010 1:06 PM

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Answer 1

luvlabs

Level 4

3,620 points

May 11, 2010 4:34 PM in response to aubepine815

Error 14 indicates an error in your USB hardware/drivers. This may have been modified by certain USB devices that you may have plugged into your computer (i.e. a webcam). Another potential cause of this problem is security software on a PC. To fix the security software issue, you are going to have to kill the security software and re-download the OS update before you run the update.

You may want to consider reloading your OS and setting everything back to a baseline state before reloading your apps. Sorry, no easy answer on this one. I would, if there is one handy, take your iPod back to an Apple store and see

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Answer 2

aubepine815 Author

Level 1

0 points

May 11, 2010 4:46 PM in response to luvlabs

Strange though, same error on 4 different computers, 2 macs, 2 pc's. I tend to thing it's related to the iPod's usb connection. I will sheepishly admit, issues with error 14 occurred after using my cheap, ebay FM transmitter. Which has now left this plane of existence. The closest Apple Store is a plane flight away. The local repair shop is clueless.
It's with a friend now, who also has had no luck with it. When I get it back, I'll run through all the troubleshooting again.
Can anyone say with certainty that they got their iPod working after this issue?

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