Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Email Attachments showing up as empty/missing icon question mark

So this is a very odd bug that is happening on both the iPad and iPhone os, albeit it occurs more on the iPad.

When I sent PDF attachments that shows up on my normal apple mail (as a preview PDF inside the email content), it is showing up as a empty icon in the ipad mail even though iPad mail does note it has an attachment with the paperclip mark.

Keep in mind my email acct is synced over imap on the iPad, iPhone, and apple mail. The pdf attachment opens in apple mail without problems.

This problem also occurs on my iPhone but it is less often.

I hope a described the problem well. If anyone like to see the email for themselves contact me at uunders@gmail.com and i I'll forward you the email with the PDF attachment.

Message was edited by: Apple Issac

Macbook Pro Late 2009 unibody 15", Mac OS X (10.5.7), IPad 32gb wifi only

Posted on May 11, 2010 6:58 PM

Reply
90 replies

Jul 11, 2011 2:21 AM in response to ColinWirt

I'm having the same problem using the iPad app "pages" an apple developed app, and I can't seem to send a PDF without getting the blue ? appearing half the time. It seems to be random and most definitely a major bug.


Quite embarrassing for apple really. They tout this new fan dangled, most powerful word processing software developed for a tablet, oh except when you click on the share via email button, it will only work half the time, which obviously looks great for you when your clients keep receiving emails with no attachment.


I'm running 4.3.3 iPad 2


If anyone finds a work around I'd love to hear it. Currently I just send a bunch to my own address, then when one works I forward the attachment via my MacBook. Utterly ******** I know, but I like the PDF layout Pages makes...

Jul 18, 2011 9:53 AM in response to Apple Issac

I found the answer to the pdf ? icon issue!!


I had the same problem, could not view pdfs and larger attachments on the IPAD 1 in email and getting a ? icon (but could see the attachment of the same email on my iphone 3gs).


I discovered if you press and hold the ? icon a pop up says 'quick view', then select 'quick view' up pops the pdf/large file in all its glory!


This was driving me nuts for ages, trawling the internet for answers, I was thinking the ipad was no good as a business tool, hope this helps you folks!

Jan 27, 2012 6:51 PM in response to Apple Issac

Had the same problem on ipad and iphone and out of the blue I thought it might have something to do with how the file is saved as a pdf. When I originally created the pdf file it saved it without the .pdf in the file name, but it was a pdf file. When I created a new pdf file, adding .pdf to the file name, and sent it as attachments, mail recognised and opend it in both ipad and iphone.

Jan 30, 2012 11:02 AM in response to Apple Issac

I have been having the same problem for ages, since I bought my iPad, and I was one of the first, I've always been diligent with it and updated always the OS as soon as it comes out, I'm careful with the apps that I download, and I use the iPad all the time. But this is really starting to get annoying. It is so random that it is very difficult to determine what causes it, but it generally does not matter what the attachment is, it can be a PDF, word document or ppt. It also seems that if I send an attachment from my iPad tie rearly gets through. I really hope that apple sort this out.

Feb 14, 2012 12:15 AM in response to Youhavenoidea

Similiar problem.


A PDF received in my gmail account shows up fine in a web browser but is not shown at all on my iPhone, iPad or OSX Mail.App or OSX Thunderbird. It appears to be for certain types of PDF's --- this one is from a mobile phone company with my monthly bill and is password protected.


The ones that I can view are not password protected.


All devices are updated to OSX 10.7 and iOS5.0.1.

Mar 2, 2012 11:06 AM in response to Apple Issac

Why are there so many people with the same problem and no resolution????


I used to be able to view PDFs on my iphone and ipad, but no more. It has been a while since I've had to view a PDF from my email, so I am not sure when the problem started. Maybe with the upgrade to the new OS? But then again these postings about problems opening & viewing PDFs have been going on for years. If anyone fineds a solution (APPLE?) please let us know...and fix it with the next OS update ASAP.

Oct 16, 2012 10:43 AM in response to Apple Issac

I have upgraded (????) to ios6 and now cannot open email PDF attachments. The first time this happened I did a full restore of my ipad via iTunes backup and it solved the problem.


However it has happened again and this time a restore hasn't helped.


Presumably Apple are aware of this problem but don't seem to be terribly interested in solving it.


Maybe the company should be rebranded Ostrich!

iPad Email Attachments showing up as empty/missing icon question mark

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.