2 Replies Latest reply: Jun 4, 2010 12:40 PM by madkitty
trishav36 Level 1 Level 1 (0 points)
My iPhone 3G has been stuck on the screen that has the lit up apple for 2 days now. Now my computer or iTunes will not recognize the phone and I'm unable to use it.
This happened 2 days after I updated to the latest OS. I didn't reboot my phone (pressing both keys at the same time) until 2 days later when the phone started to freeze while updating the apps in the app store. When the phone went to the apple screen it never fully loaded and hasnt sincce... Any ideas?

3G, iPhone OS 3.1.3
  • modular747 Level 6 Level 6 (17,075 points)
    Recovery mode

    1. Disable all firewall and antivirus/spyware apps running on your PC
    2. Start iTunes. Be sure you have the latest version 9.1.1 (11)
    3. Connect phone to a USB port on the computer, not an external hub or keyboard port.
    4. Press both the home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button alone until iTunes sees the phone in recovery mode.
    5. Follow the prompts to restore.

    Note that if your iPhone was jailbroken or hacked in any way (i.e. illegally unlocked), updating and this method may not work and may leave the phone permanently bricked.
  • madkitty Level 1 Level 1 (0 points)
    the new update is a joke - ive had to restore twice since itunes was updated!