3797 Views 5 Replies Latest reply: Jul 24, 2010 6:38 AM by iqueue
First of all, the guy at apple is being rude for handing you an iphone that is clearly not working. What I would do is go back to the apple store and look for the guy that helped you before and tell him that your phone is not working because he didn't do anything to resolve the problem in the first place and that it is his responsibility to fix it. Make sure that when you leave the apple store, ALL of your problems are somewhat resolved so that this won't happen again.
I had the same problem on Windows. It turned out to be a device driver issue. Windows updated the driver for my iPhone to be a digital camera so it appeared with the camera icon in My Computer. It happened after I used Windows Auto Plug and Play to transfer some photos from my phone to computer.
I found that the driver should be pointed to usbaapl.inf
Using the hardware device manager, I updated the Apple Mobile Device USB Driver to install from C:\Progam Files\Common Files\Apple\Mobile Device Support\Drivers
Step by step instructions with iTunes installed:
1. Locate the Apple iPhone device:
o Open the device manager, e.g. using Start > Control Panel > Hardware and Sound Tab > Device Manager
o Look for a device called ‘Apple Mobile Device’ - if your iPhone shows up as
‘digital camera’ it will be under something like ‘portable devices.’
2. Update the driver:
o Right click the Apple Mobile Device in device manager and click on
‘Update Driver’ – the Hardware Update Wizard will open.
o Click the ‘Browse my computer for driver software’
o Browse to C:\Progam Files\Common Files\Apple\Mobile Device Support\Drivers click 'Next'
The right driver installs and now shows under universal serial bus controllers in device manager.
Now iTunes will recognize your phone again
Message was edited by: Lady Cruthers