Lyssa wrote:
If the folks at the Apple store aren't willing to help you out, talking to a manager or visiting another store is definitely worth doing.
We did talk to store management and were turned away both times. We finally got in touch with Apple customer service at their corporate office who agreed that this should have been covered under warranty. It was finally exchanged very recently for a new unibody model which we haven't yet unsealed from the sleeve it was handed to us in.
As a matter of fact we did go to another store who also denied the coverage until we asked him (the tech) to check the case notes... the genius saw that customer service put a note in there to cover any repair that is not user damage, and he processed it (that was the 2nd repair). The fact remains that without corporate intervention we were still refused warranty service on our computer three separate times from two different stores.